UNIVERSITY INSTITUTE OF ENGINEERING

COMPUTER SCIENCE ENGINEERING

Bachelor of Engineering
Communication Skills
UCP-142

GREETING AND COMPLIMENTING DISCOVER . LEARN . EMPOWER

 Greeting and
Complimenting

Course Outcome
CO Title Level
Number

CO1 Student would be confident in listening and speaking skills Understand

necessary for interaction in academic, professional and
cultural situations
CO2 Student would use language effectively for group discussions Apply
and public speaking.
CO3 Apply
The students would use non-verbal skills appropriate to the
social environment.
CO4 Analyze
The student would be self aware and enhance soft skills for
the professional world.
CO5 Apply
The student would use correct intonation, stress,
pronunciation and neutral accent to communicate in English. LinkedIn.com 2
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 Cultural Differences in Greetings

•In Hawaii people greet with a hug

and kiss on each cheek
•In Poland shake hands when
meeting for business or personal
•In Spain people kiss on each cheek
when greeting each other
•In Indonesia people shake hands
•In Japan they bow to each other
work

Study.com 4
Dreamstime.com 5
 Greetings
When do we say the following?
• Good morning !
• Good afternoon !
• Good evening !
• Good night !
• Good-bye/adieu !
• Bon appétit !
• God bless you !
• Good luck !
• Bon voyage !

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Formal Greetings

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 Body Language While Greeting
People

• Stand up when you meet someone

• Smile
• Make Eye-Contact
• Shake your hand
• Introduce yourself as soon as you approach people
• Include a statement about who you are where necessary
• Follow the rules of formal introductions when introducing other people
• THE HANDSHAKE..!!

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Informal Greetings

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 Greeting Friends and Relatives

• Hi! How are you?

• How are you doing?
• How's it going?
• Haven’t seen you for some time.
• Great to see you again!
• It’s nice to see/meet you again!
• Long time no see!
• Task :Lets think of different responses we can use for these greeting.

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Introductions

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 Self-Introductions

• I just wanted to introduce myself,

• I don't believe we've met before,
• I don't think we've actually met formally yet,
• My name is...
• I'm...

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 Introduction Etiquette

Always introduce yourself as follows:

• “I am….” and never “myself…”

• Stand up to be introduced or to introduce

• Shake hand with the Lady only if she extends her hand first

• When you are speaking to someone you know and someone new
approaches, always make an introduction

• Use proper titles

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 Introducing Others

• The simplest and most effective way to

make an introduction is to speak to the
more important person first.

• Example:
“Mr. Singh, I would like to introduce you
to my manager, Mr. Chopra. Mr.
Chopra, this is Ravi Singh, Vice
President of Altis Corporation.”
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 • Space for visual (size 24)

Greeting and
Complimenting

• Traditionally, in social situations,

men are introduced to women.

Mr. Chung , I’d like you to meet my

wife Kaya.

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 Greeting and
Complimenting

• In business, which is gender neutral,

follow the rule of speaking to the more
important person first:

“Mr. Shah, please meet Ms. Zakira. Ms.

Zakira, this is Mr. Javed Shah, the
President of our company.”
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 Greeting and
Complimenting

• A younger person is introduced

to an older person:
• "Professor Sasha, I'd like you
to meet my sister, Nikhita .“
“Mom, this is my friend,
Misha."
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 • Space for visual (size 24)

Greeting and
Complimenting
A person of high rank or special
prominence is named first and
receives the introduction:

“Bishop Gordon, may I present

my husband, John?”

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 • Space for visual (size 24)

Greeting and
Complimenting

Outsiders are introduced to

family members if they are
the same age and rank.

“Aron, I’d like you to meet

my brother, Mike.”
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MAKING small TALK..!
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www.learnst.com
 Small Talk

• Make eye contact -shows confidence and

trustworthiness

• Smile

• Initiate conversation by introducing

yourself and shaking hands

• Stick to safe and general topics.

• Ask for the Visiting Card

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 Topics
Subjects that are not
“Safe” topics: considered acceptable:

Weather Personal information

Current events Salaries
Sports news Recent divorce
Entertainment news Religion
Politics

Compliments on clothing
or hair are acceptable Never say something (good
or bad) about person’s
body.
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 Expressions for Concluding
Conversation
• See you tomorrow/ I’ll meet you tomorrow/ See you. Bye!
• See you next time.
• Have a nice day. Good bye!
• Nice to meet you. Good bye!
• Good night!
• So long!
• See you next week.
• Good luck!
• That’s all for today.
• Have a good evening. I’ll see you later.

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 Saying the magic words…

• Take time to say “please” and “thank you” more often.

• Don’t forget to say “Hello!” rather than “Hi”.
• Say “you’re welcome” rather than “no problem.”
• Say “excuse me” or “pardon me” instead of “what”!
• Put your hand in front of your mouth when you cough or sneeze.

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Role Play - Activity

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 Activities
Activity 1
• Formal Role Play
You have arranged an annual conference, where delegates from different
states are attending. Formally greet them and welcome them to the event.

Activity 2
• Informal Role Play
You are attending your schools 10th year reunion. You meet a friend whom
you haven't seen since school days. Create a situation where you greet
each other and make a small conversation.

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 Activities
Activity 3
• Introduce Ms/Mr Smith to your sales manager, Ms/Mr Richards who is
from Sydney.
• Ms/Mr Smith is from Hong Kong and works for the Shanghai Bank.

Activity 4
• Suppose you are Ms/Mr Lee from Singapore.
• You have never been to Fujitsu conference before.
• Introduce yourself formally to the receptionist.

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 Activities
Activity 5
• Suppose you are Ms/Mr Janak from Chicago.
• You came to the annual conference of Rockland Company last year. You
are meeting many people again this year. Greet one of the business
associate who became a dear friend during the year.

Activity 6
• YOU ARE A TAXI-DRIVER
• Greet the passenger and ask him where he wants to go.
• Say the price. Make some comments on the weather. Ask the passenger
if he likes this weather. Answer the passenger's question. Boast that your
son has won the school swimming competition.
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 Activities
Activity 7
• YOU ARE A PASSENGER IN A TAXI
• Greet the taxi driver and say where you want to go. Ask what the price will
be.
• Say that you like swimming a lot and that you learned to swim 10 years
ago when you went to Spain with your family.
Activity 8
• You are visiting a church in Goa. You don’t know the correct protocol for
visiting this church. You decide to ask an older gentleman standing outside
the building. Get some basic information and etiquette tips and make
some small talk.
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 References

• https://www.easypacelearning.com/.../98-greetings-and-introductions-
basic-english-les
• https://www.learnenglish.de/culture/introductionsandgreetings.htm
• www.learning-english-online.net/speaking/dialogues/introducing-
yourself-and-others/

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 Art of Complimenting

Compliments not only make the

receiver feel good, but also goes a
long way in making the relationship
more friendly and warm.

www.Switch+Shift.com
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 Art of Complimenting

The words - praise and compliment are

synonyms for expressing approval or
admiration. 

However, praise is more associated with

accomplishment or achievement – you
cannot really praise someone for their nice
shoes.
www.Odyssey.com

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 Tips on the art complimenting

 Follow a compliment with a question

 Compliment the person, not the object

 Praise in public carefully

 Compliment often

 Be sincere

 Be appropriate
www.selflovewarrior.com
 Greeting and • Space for visual (size 24)
Complimenting

• Don’t compliment just for the

sake of it. When a person
compliments too often, the
compliments loses their value.

• Steer clear of flattery.

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 Receiving Compliments

• When complimented, accept the compliment gracefully. A simple ‘thank

you’ with an expression reflecting pleasure on the face is sufficient.

• Don’t feel embarrassed or rebuff the compliment saying "Oh! It's nothing"
or "Sorry, I could not do much."

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 Compliments: Examples

You…
...have a great way with words.
...are a terrific leader.
...make working on a project a joy.
...are very creative.
...are a good provider.
...are fun to be with.
...make a house feel like a home.
...always motivate me
...are fun to be with.
...sing like an angel.

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 Invitation expressions

• I was wondering if you would like to join us for a meal.

• Perhaps you would like to have dinner at my home.
• Perhaps you would like to come over for a meal.
• We wanted to invite you to dinner.
• I thought you might like to try some of our local cuisine.
• There’s a really nice place just a few minutes down the road.
• There’s a pretty good place you might like which specializes in fish.
• There’s a great new place with a fantastic view of the city.

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 Accepting

• That’s very kind of you.

• Thank you for inviting me.
• I’d like that very much.
• I’d be delighted to come.
• Thank you. That’d be very nice.
• I’ll look forward to it.
• Yes, please. Thanks!
• That sounds like a good idea.
• That sounds good/ fun.
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 Declining

• Thank you very much, but I’m afraid I can’t come.

• That’s very kind of you, unfortunately I have arranged something else.
• But I won’t be here tomorrow.
• Unfortunately I’m busy on Tuesday.
• Thanks, but I won’t be able to make it then.
• No, thank you/ thanks.
• I’m all right, thanks.

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 Congratulating

• It was great to hear...

• Fantastic! What a wonderful performance !
• Well done! I’d like to congratulate you on your
success.
• Congratulations!
• Please accept my heartiest congratulations on…
• May I congratulate you on…
• I must congratulate you on...
• Allow me to offer my congratulations on…
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 Thanking

• Thanks a million for ...

• That is really nice of you to....
• Thank you very much for....
• Many thanks.
• I really can't thank you enough.
• Thanks! I appreciate it.
• I’ m very grateful to you.
• I'm very much obliged.
• I should like to express my gratitude.
• I should like to express my appreciation for…
www.animationfactory.com
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Role Play

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 Activities

Activity 1

You have been invited to a dinner party at your friend’s house. Compliment
his mother on her cooking and being a generous host.

Activity 2

You are on holiday and are staying in a nice hotel. At the time of checkout,
compliment the Manager on the excellent service provided by the staff
and the hotel, during your stay.

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 Assessment Pattern
Students are assessed on the basis of the following parameters:
Content Assessment (12) Fluency of Speech (10) Confidence (8)

•Relevance of the content •Syntax to be appropriate •Confidence level of students

•Exemplifying the content
•Adequate length of the content
•Coherence and logic
•Consistent flow of thought
•Creative and original ideas
•Sentences should be grammatically •Positive body language- smile, eye-
accurate contact, enthusiasm, gestures,
•Paralinguistic aspects to be taken posture, etc.
into consideration such as tone, •Speaking without the help of any
rhythm, pitch etc written material
•Pauses to be used appropriately
•Monotone to be marked down
•Intelligible and comprehensible
pronunciation
•Fluency in language- voice clarity
and audibility

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 APPLICATIONS
• Building a personal and professional relation
• Effective use of communication skills
• Making a positive impression
• Staring fruitful conversations

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 References

• https://www.psychologytoday.com/articles/20040 3/the-art-the-compliment

• www.myblackmatters.com/the-art-of-complimenting/

• www.feelhappiness.com ›

• www.margaretpage.com ›

• www.switchandshift.com/the-art-of-complimenting-2

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THANK YOU

For queries
Email: UCP.142b@gmail.com