Professional

Etiquettes
The secret behind success
 What is Etiquette?
etiquette -
Etiquette can be defined as the manners and
ceremonies established by convention as acceptable or
required in social relations, in a profession or in
official life.

  Rules governing socially acceptable behavior
Greeting Etiquette
 Greeting the Visitor
• Stand up when a visitor enters the room or
you are being introduced

• Shake hands

• For a female client, her prerogative to

initiate the handshake

• Invite the visitor to sit down, then sit down

yourself.

• When visitors leave, show them out, to the

reception / elevators.
 When you are a visitor !
• Don’t be late
• In the office, wait for the host to tell you where to sit
• Put briefcase / handbag on floor next to you.
• Last few words - “Thank you Sir, for your time and attention.
Good day”
• Send thank you note within 24 hours
• If meeting is less than 30 minutes, politely refuse tea, unless it
arrives unasked
• Politely say No, to an offer for cigarette
Mastering the Handshake
The Proper Handshake
• Firm, but not bone-crushing
• Lasts about 3 seconds
• May be "pumped" once or
twice from the elbow
• Is released after the shake,
even if the introduction
continues
• Includes good eye contact
with the other person
• Hold your drink in your left
hand to avoid a cold, wet
handshake
 A Good Conversationalist:
• Is polite
• Is a good listener
• Can discuss numerous issues
• Asks good questions
• Never interrupts
Dress Etiquette
 Men
• Conservative suit - two piece suit & tie, conservative &
solid color.
• Long sleeve shirt.
• Avoid bow ties. Wear a conservative tie.
• Dark shoes & dark socks.
• Avoid beards & mustaches. (if you cannot help the
moustache, make sure it is well trimmed).
• Get a hair cut. A short and conservative style is best.
• Do not wear any earrings.
A bit Casual Good for
Corporate Gathering
 CORPORATE CORPORATE
FORMAL ATTIRE CASUAL ATTIRE
 Women
• Conservative business attire : A dark coat and
skirt/trousers or a plain saree / salwar kameez
• Coat/trouser colors : Black, gray, dark blue
• Shirt colors : white and pastels
• Saree/ Salwar Kameez : small, delicate motifs that do
not distract. Sober, light colors are the preferable ones
• Shoes : closed toed, conservative low heels (max of
2.5 inches)
• Limit jewellery to one wedding ring and one set of
earrings
Casual Work Attire
Telephone Etiquette
 Telephone Etiquette
Cellular Phones

• Turn OFF cell phones during ALL meetings. (If

expecting emergency call, notify meeting participants in
advance.) OR put on a silent mode.

• Cell phone calls should be brief.

• Remove yourself from the presence of

others when making a cell phone call
 Telephone Etiquette

• Answer promptly (before the third ring if

possible).

• Before picking up the receiver, discontinue any

other conversation or activity such as eating,
chewing gum, typing, etc that can be heard by the
calling party.
 Telephone Etiquette
• Speak clearly and distinctly in a pleasant tone of
voice.
• Use hold button when leaving the line so that the
caller does not accidentally hear conversations
being held nearby.
• When transferring a call, be sure to explain to the
caller that you are doing so and where you are
transferring them.
 Telephone Etiquette
• Remember that you may be the first and only
contact a person may have with your department,
and that first impression will stay with the caller
long after the call is completed.

• If the caller has reached the wrong department, be

courteous.