TOOLS AND EQUIPMENTS

USED IN FRONT OFFICE

Ms. Roma Gandhi

Dr. BMN College of Home Science
NAAC Accredited ‘A+’ Grade CGPA
3.69/4 UGC Status: College for Potential
of Excellence
INTRODUCTION
 It has become very important in today’s time
to keep in touch with the latest technology for
the smooth function of any department in the
hotel industry.

 Hence, one should know properly the latest

tools and equipment's used in the front
office area and most important the use of
them.
TELEPHONE EXCHANGE
The telecommunications industry has
developed rapidly with new innovations every
six months.
They have hotel telecommunications as follows:
 Satellite connections have made

cumbersome telephone exchanges

redundant
 Electronic exchanges can be operated

from desktops requiring minimal space

 Mobile phones make communication easier

reducing the use of the telephone

There are many types of calls a guest may
place during a hotel stay:

 Local calls
 Domestic long distance calls

 International calls

 Calling card calls

 Credit cards calls

 Conference calls

 Toll free calls

The hotel is obliged to charge for these

services and thereby earn subsidiary revenue
for the establishment
TYPES OF EXCHANGES
 PBX – PRIVATE BRANCH EXCHANGE
PABX – PRIVATE AUTOMATIC
BRANCH EXCHANGE
EPABX – ELECTRONIC PRIVATE
AUTOMATIC BRANCH
EXCHANGE
 OTHER COMMUNICATION
EQUIPMENT
 TWO WAY WALKIE - TALKIES
PAGE
R
MOBILE PHONES
TELEPHONE INSTRUMENTS
PAY PHONES
FAX AND INTERNET
THANK
YOU