FUNCTIONS, FEATURES

AND BARRIERS OF
COMMUNICATION
Prepared by:

JUNE R. RAÑOLA
Oral Communication Teacher
Identify the purpose of the statements
below.
A Pastor delivering his message about living
life with integrity.
A provincial officer informing the citizens
about the typhoon that is about to come.
A barber talking to his costumer about how
their whole day was spent.
At the end of the lesson, you are
expected to:
Discuss the functions of
communication.
Explain why there is a
breakdown of communication.
FUNCTIONS OF
COMMUNICATION
CONTROL – Communication
functions to control behavior.
SOCIAL INTERACTION –
Communication allows individuals
to interact with others.
MOTIVATION – Communication motivates
or encourages people to live better.
EMOTIONAL EXPRESSION – Communication
facilitates people’s expression of their
feelings and emotions.
INFORMATION DISSEMINATION –
Communication functions to convey
information
Let’s Practice!!!
 The teacher reads and discusses classroom policies to
her students.
 Ross greets Rachel; then, they start talking about
their plans for the holidays.
 Phoebe shares her insights on how to live peacefully
despite a complicated life.
 Monica shares her personal frustrations with
Chandler.
 The geometry teacher lectures about mathematical
FEATURES OF
COMMUNICATION
In their pioneer book Effective Public
Relations, Professors Broom, Cutlip, and
Center (2012) list the 7 Cs of Effective
Communication. This list is widely used
today, especially in public relations and
advertising.
COMPLETENESS
Complete communication is
essential to the quality of the
communication process in general.
Hence, communication should include
everything that the receiver needs to
hear for him/ her to respond, react, or
evaluate properly.
CONCISENESS
Conciseness does not mean
keeping the message short, but
making it direct or straight to the
point. Insignificant or redundant
information should be eliminated
from the communication that will be
sent to the recipient
 CONSIDERATION
To be effective, the speaker should
always consider relevant information
about his/her receiver such as
mood, background, race,
preference, education, status, and
needs, among others.
CONCRETENESS
Effective communication
happens when the message is
concrete and supported by facts,
figures, and real-life examples and
situations. In this case, the
receiver is more connected to the
message conveyed.
COURTESY
The speaker shows courtesy in
communication by respecting the
culture, values, and beliefs of
his/her receivers. Being courteous
at all times creates a positive
impact on the audience.
CLEARNESS
Clearness in communication
implies the use of simple and
specific words to express ideas. It
is also achieved when the speaker
focuses only on a single objective
in his/her speech so as not to
confuse the audience.
CORRECTNESS
Correctness in grammar
eliminates negative impact on
the audience and increases the
credibility and effectiveness of
the message.
BARRIERS TO
COMMUNICATION
There are instances when
miscommunication and misunderstanding
occur because of certain barriers. To
become an effective communicator, you
should recognize these barriers that
hinder the communication process.
QUIZ:
The best part of being
a student!!!
DIRECTION: Identify the function of
communication in each of the following
situations.
 
1.Sheila delivers her valedictory speech.
2.The President delivers his last State of the
Nation Address.
3.A television personality thanks the
supportive movie goers during an
interview.
4. The city mayor presents her strategies to
execute the plans in a public forum.
5. A tourist guide orients a group of tourists
about a heritage site.
6. Teachers at the office talking about their
student’s behavior.
7. Ryan is telling Jane that she can win the
pageant.
8. The security guard imposed that 4 o’clock
will be the dismissal time for students.
DIRECTION: Identify the feature of
communication in each of the following
situations.
  9. It does not mean keeping the message
short, but making it direct or straight to the
point.
10. It should include everything that the
receiver needs to hear for him/ her to
respond, react, or evaluate properly.
11. It is shown by respecting the
culture, values, and beliefs of his/her
receivers.
12. To be effective, the speaker should
always consider relevant information
about his/her receiver such as mood,
background, race, preference,
education, status, and needs, among
others.
13. Proper grammar eliminates negative
impact on the audience and increases the
credibility and effectiveness of the
message.
14. It implies the use of simple and specific
words to express ideas.
15. Effective communication happens when
the message supported by facts, figures,
and real-life examples and situations.
ANSWER KEY:
1. EMOTIONAL/SOCIAL INTERACTION
2. INFORMATION DISSEMINATION
3. EMOTIONAL EXPRESSION
4. INFORMATION DISSEMINATION
5. INFORMATION DISSEMINATION
6. CONTROL
7. MOTIVATION
8. CONTROL
9. CONSICENESS
10. COMPLETENESS
11. COURTESY
12. CONSIDERATION
13. CORRECTNESS
14. CLEARNESS
15. CONCRETENESS
HOUSE’S POINT OF VIEW
REFLECT ON THESE QUESTIONS:
Think of a communication where there is an
effective communication amidst barriers? What
makes a communication effective?
Is it enough that we only know how to
communicate disregarding ethics in
communication?
How does breakdown in communication
happens?
ASSIGNMENT:
As a house, complete the
semantic web below with a word
or group of words relevant to
communication. You can assign a
representative to gather and/or
consolidate the responses of the
class.