Polite Enquiries

Opening Phrases

I’d like to… ask/find out about…

enquire about…
I’m calling/phoning to… talk to someone about…
I’d like to
I would like to
Polite Enquiries

Opening Phrases

I was wondering/I wonder

if you could see if there’s a place available
I’d be grateful/I’d appreciate if

Can you tell me Could you tell me

when the manager will be back
Do you mind me asking

Would you mind giving me a refund?

Would there be any chance of
Polite Enquiries

1. I’d like to enquire about a course 5. Do you mind me asking, what it involves?

2. I was wondering if it would be 6. I’d be really grateful if you could hold

possible for me to change to that group a place for me till Saturday morning?

3. Can you tell me, why I have to do it in person? 7. Would you mind putting that in an email for me?

4. Would there be any chance of doing the level 8. Could you tell me when the school opens?
test on the phone?
Polite Enquiries

1 2 3 4 5 6 7

8 9 10 11 12 13 14

15 16 17 18 19 20 21

In a piece of paper write the numbers from 1 to 8 and

then decide if the stress goes up or down by the end of the sentence
Polite Enquiries
Make inquiries more polite using the words in
brackets
Tell me about your policy for returned tickets. (like / enquire)

I want a window seat. (would / chance)

Which one do I need to catch to get there by noon? (could / tell)

Can I use your two-for-one deal on a Friday night?

(wondering - possible)
Polite Enquiries
Make inquiries more polite using the words in
brackets.
Tell me about withdrawal charges. (would / mind)
How much experience do your student hairdressers have?
(would / chance)
Explain that again from the bit about downloading the software
(I / grateful)
Where exactly would the cheaper apartment be?
(can / tell)