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BY,
ANIMESH GHOSAL(10DM081)
SUBHOJIT NANDI(10DM088)
SOUMYASHREE APRAJITA(10DM100)
RASHDA(10DM118)
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 A
condition or circumstance (not always
adverse), which can disturb the normal
physical and mental health of an individual.
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r Y
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Eustress is a type of short-term stress
that provides immediate strength.Eustress
arises at points of increased physical activity,
enthusiasm, and creativity. Eustress is a
positive stress that arises when motivation
and inspiration are needed. A gymnast
experiences eustress before a competition.
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Distress is a negative stress brought about by
constant readjustments or alterations in a routine.

 
 is an intense stress that arrives and
disappears quickly. Acute stress is the most
common form of stress.
  
 is a prolonged stress that exists for
weeks, months, or even years. Someone who is
constantly relocating or changing jobs may
experience distress.
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r Hyper stress occurs when an individual is pushed
beyond what he or she can handle. Hyper stress
results from being overloaded or overworked .
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r Hypo stress is the opposite of hyper stress. Hypo
stress occurs when an individual is bored or
unchallenged. People who experience hypo stress
are often restless and uninspired. A factory worker
who performs repetitive tasks might experience
hypo stress.
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r i !" Stress is the same for everybody.

r i #" Stress is always bad for you.
r i $" Stress is everywhere, so you can't
do anything about it.
r i %" The most popular techniques for
reducing stress are the best ones.
r i &" No symptoms, no stress.
r i '" Only major symptoms of stress
require attention
 
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1 Increased heart rate and blood 1. Difficulty in concentrating
pressure. 2 Unable to spend leisure time
2 Sudden increase or decrease in productively
weight (change in appetite) 3 Always anxious
3 Headaches, fatigue, and 4 Bad decision making
respiratory Problem 5 Mood swings
4 Nervous weakness ( biting nails, 6 Increased usage of food,
too much sweating) cigarettes, alcohol and drugs
5 Insomnia 7 Developing fears and phobias
6 Reduced immunity to common 8 Feeling out of control and
colds and flu confused
7 Ulcers and weak digestive system
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r 1.Strategies to fight stress:-
a) Prioritizing work
b) Delegating work
c) Laughter
d) Relaxation
e) Diet
f) Sleep
g) Meditation
h) Yoga
i) Maintaining work life balance
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r Ôork life balance is very much important for

the healthy growth of an organisation
r The reasons are:-
1. Changing work culture
2. Increased work time
3. Dual income families
4. Changing social scene
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r A working person should learn to balance

work and personal life to lead a happy life.
r Organizations should help their employees
achieve work-life balance, as this has an
effect on the productivity of the organizations.
r Spirituality at the workplace has become a
necessity in today¶s world.
r Spirituality helps a manager to deal with
stress internally instead of looking for
external solutions.

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r Located in Jaidev vihar, Bhubaneswar.

r Employee 120.
r All the operations are voiced based.
r Deals with domestic customers in Odisha.
r It stared operation from 2009.
r Currently supporting 65 places in Odisha.




r It is a part of Anil Dhirubhai Ambani group.

r It was started in the end of 2007 with 1500
r employees.
r They are located multiple places in india and
r in Mancherswar Industrial estate, Bhubaneswar
r Total work force 10000, in Bhubaneswar it is
r approximately 300.
r They support mainly pre and post sales support,
r Ôarranty claim, shipping and other financial
r services.
r 80% operation is voice based.
  

r Out of the sample size of 50 we found out that

r more than 60% of them were not happy with
r their team leaders and they faced stress due to
r that reason.
r Some of the freshers said that they were unable
r to priorise their work and faced a very high
r stress level.
r Ôe found out that the stress level of freshers
r were more than of experienced employees.

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r Abusive customers.

r Ôork Pressure(Back to back calls).

r Ôork on holidays & without fixed off.

r Ôork timing(Late night & early morning).

r Problem with boss (team leader)

r Salary / incentive.

r Repeatedly do the same kind of job.

 
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r Sleeping disorders
r Digestive system related issues.
r Depression.
r Eye sight problems.
r Hearing problems.
r Expressing anger frequently.
r Interpersonal relationship.
r Absentism.
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r Job rotation

r Emotional labour

r p
 
    




r Strengthening the communication channel
Encouraging cultural events
Sports events
Budget committee
Ôeekly Employee Focus Group
Daily Departmental huddle
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