Cross Culture Management

Cross Culture Management

 U.S. Managers are more concerned with getting the jobs
done.
 Chinese Managers are more concerned with maintaining a
harmonious environment.
 Hong Kong Managers fell between these extremes.
 Compared to U.S. employees, Mexican workers expect
managers to keep distance and be formal When the workload
increases, Australian and Singaporean firms add more staff
while Korean and Japanese firms insist existing staff to work
for longer hours.
• Some countries in Euro zone put more
restrictions on the number on hours an
employee can work.

• Portuguese workers average about 1980 hours

of work annually while German workers
average 1648 hours.
• After expanding in Germany, Walmart
discovered that Germany’s commercial laws
discourage ads based on price comparisons.
They soon left Germany.
 Sources of International Staffing
• Types of employees
1. HCNs
2. PCNs
3. TCNs
Approaches to staffing policy
Ethnocentric Approach
Polycentric Approach
Regiocentric Approach
Geocentric Approach
Cross cultural team
Types of cross cultural teams

1. Token teams

2. Bicultural teams

3. Multi cultural teams

 Tips for strengthening your cross cultural
team.
1. Acknowledge and Respect Cultural
Differences
2. Establish Norms for the Team
3. Develop a Team Identity and Outline Roles
and Responsibilities
4. Over-Communicate
5. Build Rapport and Trust
6. Leverage Cultural Diversity