WELCOME:

ADVANCE COMMUNICATION
SKILLS
‘Making practiced-based learning work’
 Learn – Unlearn – Relearn

Who is saying


is not
important, but
what is being
said.
 Introduction to ACS
 The key objective of teaching this module is to make our students to
learn for lifetime of better communication so, that they can understand
the gist of communication and can rule the world. This module is
innovative in a way that is not only focusing on the conventional
teaching content but cooperative communication skills for success
at work and world. So, they can better understand and manage their
professional relations.
Course structure
Assessment Criteria
 Presentations 10
 Quiz 10
 Mid Term 20
 Mock Interview 10
 Oral assessment 10
 Final Paper 40
 Total 100
Communication skills
 Communication is about more than just exchanging information. It’s
about understanding the emotion and intentions behind the
information.
 Effective communication is not only contributing in your self-
development but also paves the ways to your professional growth.
Why communication skills?
 It is important to understand the communication skills for the
following reasons:
 To win respect
 To influence
 To be comfortable with conflict
 To increase confidence
 To get peace of mind
 To get satisfying closeness with others
 A healthier life
Communication Challenges:
Communication Challenges:
What is Emotional INTELLIGENCE

 Emotional intelligence is to make our

emotions intelligent and intellectual.
 It is an ability to recognize and

understand our emotions to manage

ourselves and our relationships with
others.
Why emotional intelligence:

 Academic intellect isn’t enough

 Technical proficiency doesn’t win the price

IQ EQ
Gets you Gets you
hire Promote
What do you do when you are angry?
An Amygdala Hijack!!

 You know that you’ve been hijacked when:

Emotions control your thinking and actions.

You are thinking and acting against your own will!

You are unable to accurately read others’ emotions

You can’t find the right words . . . (stumbling when you try to speak)

You are unable to focus your thinking or actions

Your “fight or flight” response kicks in . . . heart races, blood pressure

increases, sweating profusely, uneasy feeling in the “gut,” clenched

jaw, twitching, tapping foot, cold extremities as the brain rushes blood
to muscles needed for fighting or fleeing . . .
Understanding and managing emotions
 Identification of emotions means we can describe what is happening,
we can label our feelings and others and we can communicate and
discuss these emotions. There are five core feelings in which all other
emotions are rooted. Happiness, sadness, anger, fear and shame.

Happy Sad Fear Surprised Anger

Understanding and managing emotions

 Other common emotions are excited, motivated, appreciated, passionate,

exhausted, offended, disgusted, hurt and disrespected.
 Whereas emotional understanding is the ability to recognize:
 The purpose of emotions
 Understand their survival value to humans
 The relationships between emotions - how and why they can change from one feeling
to another
 The emotions which lead to certain behavior in yourself and others
 and be able to notice and describe the relationship between thoughts and feelings.
Activity: understanding your emotions (10
mints)
 Activity
 What type of people you dislike?
 Do you like when a friend criticize you?
 What is your reaction when you realize that you are wrong?
 Emotional intelligence skills
What I see What I do

Self-awareness Self-management
Personal
competence Can I accurately identify my emotions Can I manage my emotions and behavior to
as they happen? a positive outcome?

Social
competence Social awareness Relationship management

Can I accurately identify your Can I mange the interaction I have with
emotions and tendencies as I interact others constructively and to a positive
with you or a group? outcome?