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    This document provides an overview of communication and listening skills training. It begins with introductions and then outlines the following: 1. Training rules for the course. 2. The components of communication, including both verbal and non-verbal methods. 3. Types of listening like appreciative, empathic, comprehensive, and critical listening. 4. Causes of poor listening and how to improve listening skills, such as preparing to listen without distraction, concentrating on the message, and asking questions.

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    Communication

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    This document provides an overview of communication and listening skills training. It begins with introductions and then outlines the following: 1. Training rules for the course. 2. The components of communication, including both verbal and non-verbal methods. 3. Types of listening like appreciative, empathic, comprehensive, and critical listening. 4. Causes of poor listening and how to improve listening skills, such as preparing to listen without distraction, concentrating on the message, and asking questions.

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    20 views17 pages

    Rokyan Management Consultancy: Equipping Your Team To Carry Your Load !!!

    Uploaded by

    rashid
    This document provides an overview of communication and listening skills training. It begins with introductions and then outlines the following: 1. Training rules for the course. 2. The components of communication, including both verbal and non-verbal methods. 3. Types of listening like appreciative, empathic, comprehensive, and critical listening. 4. Causes of poor listening and how to improve listening skills, such as preparing to listen without distraction, concentrating on the message, and asking questions.

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    of 17

    ROKYAN MANAGEMENT

    CONSULTANCY
    Equipping Your Team to Carry Your Load !!!
    www.rokyan.com
    info@rokyan.com
    Viber/WhatsApp: +93 (0) 77 18 48 147
    ‫السالم و علیکم و رحمته هللا و برکاته‬
    Getting to Know Each Other

     Full Name

     Current Position

     Work Experience

     Objectives for the course


    Training Rules

    Exit
    Methods of Learning
    Communication

    Communication is a two-way process of


    transmitting and receiving verbal and
    nonverbal messages.

    Verbal
    Non-Verbal
    Communication Components
    1. Context
    2. Encoder
    3. Message
    4. Medium
    5. Decoder
    6. Feedback
    Message

    SENDER
    RECEIVER

    Barriers Feedback Barriers


    Communication is give and take
    Non-verbal Communication
    1. Body Language 2. Facial Expressions 3. Vocal Cues

    Appearance Eye Contact Pitch

    Posture Rate

    Gesture 4. Space and Time


    Volume

    Touch
    Verbal communication
    Oral Written

    One-on-one conversations Memorandums

    Meetings Letters

    Phone calls Email

    Presentations Reports

    Public Speaking
    Activity 03:
    Draw the given picture.
    Listening VS Hearing
    Process of Listening
    1. Receiving/ Hearing
    2. Understanding
    3. Remembering
    4. Evaluation
    5. Responding
    Kinds of Listening
     Appreciative Listening – listening for pleasure or enjoyment as
    when we listen to music.

     Empathic Listening – listening to provide emotional support for


    the speaker as when a doctor listens to a patient or when we listen
    to a distressed friend.

     Comprehensive Listening – listening to understand the message


    of a speaker as when we attend a classroom lecture or listen to
    directions.

     Critical Listening – listening to evaluate a message for purposes


    of acceptance or rejection as when we listen to the speech, a
    political candidate, or arguments in a court.
    Causes of Poor Listening
     Prejudice against the speaker
     External distraction
     Thinking speed
     Premature evaluation (Not Concentrating)
     Delivery of speech (Monotone)
     Language (Jargons)
     Focusing on Delivery and Personal Appearance
    How to Become a Better Listener
     Preparation for listening
     No talking
     Avoid distraction
     Good environmental condition
     Concentration on a message
     Controlling emotions and feelings
     Avoid evaluation (conclusion)
     Showing interest
     Take listening seriously (Active listener)
     Develop note-taking skills
     Asking questions
     Don’t’ be diverted by appearance or delivery
    THANK YOU!!!

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