Integrated Systems Management

CT068-3-M-ISM

Introduction & Overview

MSc in Information Technology Management

MSc in Technology Management
 Prerequisites for this module

None

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 Aims of this module

This module aims to provide you with:

• An in-depth understanding of the integrated organisation,

control, planning and management of advanced, high
quality business (manufacturing and service) systems.

• An evaluation of modern philosophies, tools and

techniques in the areas of project management, IT
management, process re-engineering, logistics and total
quality systems.

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 Strategy

Development of an integrated management system in

relation to servicing, manufacturing, marketing and
financial situations of companies.

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 Learning Outcomes

At the end of this module, you should be able to:

• Understand the human and IT functions in modern

business management systems.

• Analyse the need for integration systems in order to

provide effective and efficient responses to market
needs.

• Develop strategic approaches to integrated planning

of business systems in relation to manufacturing,
services, marketing and financial situations.

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 Learning Outcomes

At the end of this module, you should be able to:

• Apply the systems approach to the design, analysis and

implementation of an integrated management
environment with IT.

• Demonstrate an effective understanding of the tools and

techniques employed in business operations and
project management.

• Evaluate and apply a range of analytical techniques to

practical situations of integrated systems.

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 Learning Outcomes

At the end of this module, you should be able to:

• Identify and synthesise the major problems which

occur, particular to technological change in an
integrated system.

• Critically appraise the role of Total Quality and

Business Process Re-engineering with IT as an enabler.

• Understand logistics planning and IT applications for

global business systems.

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 Topics we will cover

• Role of computerized systems

• Application of measures to achieve World Class
business status
• Philosophy of BPR

• Quality Function Development (QFD)

• Comparison of BPR and TQM
• Integrated Operations Methods

• Planning and Project Management through IT systems

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 Topics we will cover

• Logistics systems including global facilities location

planning and JIT
• IT enabled distribution systems

• Managerial contexts of EDI

• Enterprise Resource Planning (ERP) as an integrative
management tool
• Methods employed to engender change in organisations

• Decision analysis and risk management

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 Topics we will cover

• Total quality and continuous improvement which

engenders a “learning and change organisation” culture
• Assessment of quality in integrated systems
• Effective organisational structures and policies for
optimising management of IT performance levels
• Enhancing life cycles in IT management

• Economic benefits of well planned integrated

management system, appropriate standards and policy
issues
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 Topics we will cover

• Codes of practices for IT services management

• Management Information Systems and Technology in
managerial contexts
• Introduction to business-to-business e-commerce and
convergent assembly Supply Chain Management

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 What is expected of you

• Participation in class discussions

• Further reading and research

• Implementation of concepts learnt

• Start work early on your assignment

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 What support is available for you

• Reference material:

1. Operations Management: Strategy and Analysis,

Lee J. Krajewski & Larry P Ritzman, Addison
Wesley.

2. IT for Management, Henry C. Lucas, McGraw Hill.

3. Journal of Information Technology: Organisation,

Management, Information and Systems.

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 What support is available for you

• Internet resources:

• Websites

• Conference papers

• Journals

• e-books

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 How you will be assessed

• Assessment components (SAIS)

• Assignment 50%
• Exam 50%

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 How you will be assessed

• Final Exam Format 50%

• The paper consists of 5 questions.

Answer FOUR questions only.
• Duration: 3 hours

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 Question and Answer Session

Q&A

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