Professional Documents
Culture Documents
Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-1
1
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-3
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-4
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-5
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-6
Corporate Social Responsibility (CSR)
Business Criticism/ Social Response Cycle
Factors in the Societal Environment
Criticism of
Business
Increased concern A Changed
for the Social Environment Social Contract
2-7
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-8
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-9
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Historical Perspective
• What was the main motivation?
– To keep government at arms length
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-10
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-11
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-12
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Evolving Viewpoints
• CSR mandates that the corporation has not
only economic and legal obligations, but
also certain responsibilities to society that
extend beyond these obligations (McGuire)
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-13
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-14
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-15
Corporate Social Responsibility (CSR)
Carroll’s Four Part Definition
Understanding the Four Components
Pyramid of CSR
Philanthropic Responsibilities
Be a good corporate citizen.
Ethical Responsibilities
Be ethical.
Legal Responsibilities
Obey the law.
Economic Responsibilities
Be profitable.
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-17
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-18
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-19
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-21
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-22
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-23
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-24
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-25
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-26
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Corporate Citizenship
Corporate citizenship embraces all the
facets of corporate social responsibility,
responsiveness and performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-28
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Social—and Financial—Performance
Perspective 1: CSP Drives the Relationship
Good Corporate
Good Corporate Good Corporate
Financial
Social Performance Reputation
Performance
Good Corporate
Good Corporate Good Corporate
Financial
Social Performance Reputation
Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-29
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-30
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-31
Chapter 2 • Corporate Citizenship, Social Responsibility, Responsiveness, and Performance
Business and Society: Ethics and Stakeholder Management, 5E • Carroll & Buchholtz
Copyright ©2003 by South-Western, a division of Thomson Learning. All rights reserved
2-32