BBA Program

Summer 2020
 

Course Syllabus for: MSC301

(Production-Operations Management)

(3 Credits, Prerequisites: MAT101, ECO202, MGT211)

CLASS AND INSTRUCTOR INFORMATION
Class Time and Location : Sun/Tue at 12:30 – 1:50 PM
and at 3:30 – 4:50 PM
Thu/Sat at 11:00 AM – 12:20 PM
Instructor : Md. Hasan Maksud Chowdhury
Office Location :
Email : hasan.maksud@bracu.ac.bd
 
COURSE DESCRIPTION
 
Understanding production operations and services concepts and tools required to design,
control, and improve business processes are the main concern of this course. Following
area would be covered. Introduction of operations; Operations strategies; Forecasting;
Manufacturing policy decisions; Production system; Plant location factory layout;
Production planning and control; Product design & development; Job design; Work Study;
Time and motion study; Materials management; Production and service scheduling;
Quality control and inspection; Purchasing and inventory control and Maintenance
management
  
LEARNING OBJECTIVES
 
• Understand business process and operations from a general management perspective.
• Learn tools, analytical frameworks and general principles for managing operations.
• Learn to define clear performance objectives and process measures.
• Using data and analytical tools to improve the effectiveness of processes
• Enhance communication, reflection and team work skills.
 
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INTENDED LEARNING OUTCOMES
 
• Identify and articulate how operations management contributes to the
achievement of an organization’s strategic objectives.
• Critically evaluate the operations function in manufacturing and service
production settings.
• Appraise and apply forecasting methods as the basis of management’s
planning and control activity.
• Assess and formulate decision making strategies to address operating issues
that have short, intermediate or long lead times.
• Evaluate approaches to problem solving and process improvement in
production settings.
• Synthesize the depth and breadth of knowledge, knowledge of
methodologies, application of knowledge, and communication skills according
to the degree level competencies.

LEARNING RESOURCES
 
Core / Required Reading:
William J. Stevenson, Operations Management. 12th Ed., McGraw-Hill Irwin
Recommended Reading:
Roberta S. Russell, Bernard W. Taylor III, Operations Management, 4th Ed. Pearson Education
Lee J. Krajewski, Operations Management Processes & Value, 7th Ed., Pearson Education
Richard B. Chase Nicholas J. Aquilano Robert F. Jacobs , Production and Operations Management,
McGraw-Hill Education
Others: Videos
 
COURSE FORMAT
 
Students have to prepare the case study/assignment individually. Students
should watch the video, study other course material along with book. Students
will be graded based the grading policy. Students must participate in the quizzes
& exams and prepare and send assignment and case study.
 
 .
Grading Policy:

Class Attendance and Participation (0%): Attendance of the students will not be
counted.
Assignments & Case study (15% - subject to change): Preparing and submitting
report on assigned topic or solving assigned problem.
Quizzes (15% - subject to change): There will be numbers of quizzes on different
topics. Students of the course require to attend all the quizzes.
Term Paper/Presentation (10% - subject to change): Based on a topic, students
have to prepare a report and present the report.
Midterm (20% - subject to change): Short questions and analytical questions will
be there based on the syllabus up to mid-term exam.
Final Exam (40% - subject to change): Problem solving, brief questions and
analytical questions be there in the final exam.

Letter grades and GPA for the course will be based on the following scale
- as specified in BRACU catalogue.
Range of Marks  Grade  GPA Remarks
90   to  100  A  4.0 Excellent
85  to  <90  A‐  3.7 “
80  to  <85  B+  3.3 “
75  to  <50  B  3.0 Good
70  to  <75  B‐  2.7 “
65  to  <70  C+  2.3 “
60  to  <65  C  2.0 Fair
57  to  <60  C‐  1.7 “
55  to  <57  D+  1.3 “
52  to  <55  D  1.0 Poor
50  to  <52  D‐  0.7 “
<50    F  0.0 Failure
 .
TOPIC AND ACTIVITY SCHEDULE (SUBJECT TO CHANGE):
       
Session Topics Activities & Assignments Readings
   

1-3 Introduction    
Understanding operations and operations Active participation in Chapter 1 (pp 4 – 17)
management discussion. Participate in Chapter 2 (pp 43 – 47 )
Applications of operation management in answering questions of Case Study: Hazel
manufacturing and service industries chapter 1 (1 -4, 6-8)
Basic components of operation management.  
Contribution of operations management to enhance Case Study: Hazel
competitiveness.
 

4-5 1. Productivity    
Productivity-performances and operations Interactive discussion. Chapter 2 (pp 56-62)
management. Participate in solving Solving problems (1, 2, 4, 5,
Productivity matters problems of chapter 2 (3, 6, 9), Solve uploaded
How to increase productivity 7, 8) problems
Submit Assignment 1

6-8 1. Forecasting   Chapter 3 (pp 74-76, 80-

Fundamentals of forecasting Interactive discussion. 103, 107)
Features Common to All Forecasts Participate in solving Solving Problems (2, 4, 5, 7,
Elements of a Good Forecast problems of chapter 3 (4, 12, 17, 19, 21, 22, 30)
Approaches to Forecasting 16, 21) Case M & L Manufacturing
Qualitative Forecasts Participate in Quiz 1 Solve uploaded problems
Forecasts Based on Time- series Data
Judgemental and Associative Forecasting techniques
Choosing a Forecasting technique
 

9-10 1. Inventory management   Chapter 13 (556-588)

Inventory and Importance of Inventories Active participation in  
Cost of Inventory discussion. Participate in Solving Problems (3, 5, 7,
Requirements for Effective Inventory Management solving problems of chapter 19, 21-24, 27-29)
Inventory Ordering policies 13 (4, 8, 20, 26)  
How Much to Order: Economic Order Quantity Models Submit Assignment 2, Solve Uploaded problems
Reorder Point Ordering participate in Quiz 2
How Much to Order: Fixed-Order-Interval Model
 

11-12 1. Capacity planning   Chapter 5 (pp 185-190, 194-

Capacity Decisions Active participation in 204)
Defining and Measuring Capacity Determinants of discussion. Participate in Solving Problems (1, 3, 4, 5,
Effective Capacity solving problems of chapter 9-13)
Developing Capacity Strategies 5 (6, 8, 14) Solve uploaded problems
Constraint Management
Evaluating Alternatives
Impact of capacity planning on productivity and
performances in service and manufacturing industries

13 Mid-Term Exam    
 .
TOPIC AND ACTIVITY SCHEDULE (SUBJECT TO CHANGE):
14-15 1. Managing Manufacturing and Organization   Chapter 6(pp 236, 248,
Product designing Active participation in 259-266)
Identification of product processing (value chain) discussion. Participate in Solving Problems (1, 3, 7,
techniques solving problems of chapter 11, 13-14, 17)
Technique of plant layout design Production planning 6 (4, 8, 12, 15) Chapter 7 (pp 292-303)
Work scheduling Solving uploaded problems Solving uploaded problems

16-18 1. Material Requirement Planning and ERP Active participation in Chapter 12 (pp 510-523,
discussion. Participate in 525-526, 530-536)
An overview of Material Requirement Planning (MRP)
solving problems of chapter Solving Problems (3, 5-12,
Inputs – outputs and MRP Processing 12 (4, 14) 17, 18)
MRP in Services Submit assignment 3, take
part in quiz 3
Benefits and requirements of MRP
Fundamentals of Enterprise Resources Planning (ERP)

19-20 1. Transportation Networking and Location   Chapter 8 supplement (pp

management Participate in solving 363-366 )
Transportation strategy uploaded problems. Solve uploaded problems
Transportation cost Participate in lab classes and problems of 1-4 of the
Transportation networking to minimize cost Participate in Lab exam chapter.
Location planning and transportation networking

21-22 1. Quality Management and Control Active participation in Chapter 9 (pp 371-373,
Quality and Quality Management discussion. Participate in 380, 382-383, 386-387,
Cost of quality solving problems of chapter 398-406)
Total Quality Management vs Traditional quality 9 (3, 8, 10) Solving Problems (5, 7, 10,
Tools of TQM Submit assignment 4, take 11)
Quality certification and awards part in quiz 4
Statistical Process Control

23 1. Supply Chain Management (SCM) Active participation in Chapter 15 (pp)

Fundamentals of SCM discussion. Participate in Solving uploaded Problems
Backward and forward Supply Chain solving problems 1, 4, of
SCM in production planning and products chapter 15.
distribution.
Effective mode to distribute product.

24-25 1. Project Management Active participation in Chapter 17 (pp 742-751)

An overview of Project & Project management discussion. Participate in Solving Problems (1, 2, 4, 7,
Project Scheduling solving problems of chapter 8, 11, 12, 15, 19)
Techniques of project scheduling: Gantt Chart, CPM, 17 (4, 7, 12, 15, 19)
PERT

26 Term Paper Presentation    

 .
COURSE POLICIES (SUBJECT TO CHANGE):

Instructor’s Expectations of Students:

Students are expected to strive for excellence in acquiring
knowledge – through studying; participating actively in online
classes; self-study, completion of assigned tasks and preparation
for quiz, exam, presentation, etc.; and completing and submitting
required tasks on-time.
 
Students are also expected to maintain a environment conducive
to learning, be respectful of others’ opinions and be completely
honest by implementing the highest ethical standards. It is also
expected that students will uphold this principle in all their future
endeavours, including their career activities.
 
Academic Integrity:
Although group-study is encouraged strongly, all students/groups
are expected to complete all assignments individually. As such, one
may not share, lend or borrow another student’s (group’s) work in
any manner - either on paper, by computer or by word of mouth.
Any cheating, plagiarism and other forms of scholastic dishonesty
or misconduct will result in the strictest disciplinary action -
according to the BRACU regulations (please refer to BRACU
Handbook).
 
Make-Up:
No make-up quiz/exam will be administered and no late
homework, assignment, case or project will be accepted except for
conflicts with official university business or extreme emergencies.
In the former case, please notify the instructor (at least) one week
in advance; in the latter case, please inform prior to the exam/quiz
or immediately after. Under both situations, students are expected
to provide appropriate and authentic documentation.
 .
COURSE POLICIES (SUBJECT TO CHANGE):

“I” and “W” Grades:

A grade of “I“ (Incomplete) will be granted only as a result of most
extreme circumstances - beyond a student’s control and only after
stringent verification of the circumstance and approval. A grade of
“I” is not given in lieu of an “F” or any other passing grade. Any
student who discontinues attending class, and who does not
officially drop the course/ withdraw from the university, will
receive a grade of “F”.
 
Disability:
Any student who has a disability that prevents the fullest
statement of his/her abilities should contact the instructor
personally. All efforts will be made to devise the appropriate
accommodation in order to facilitate student’s successful
completion of the course.
 
 
DISCLAIMER
Every effort will be made to ensure that the information contained in
this document is adhered to, however, it is subject to change.
Changes will be notified in class, in advance. Students are
encouraged to check with the instructor if there are any doubts. It is
the student’s responsibility to be informed.