Professional Documents
Culture Documents
Admin Rev 3 Reception
Admin Rev 3 Reception
Admin Rev 3 Reception
REVISION - BLOCK 3
RECEPTION
RECEPTION
Reception is the first area someone enters when they visit an
organisation and therefore it must create the correct impression.
Reception is where visitors judge if an organisation is efficient and
worth dealing with or whether to go elsewhere.
The receptionist should be: The receptionist will:
• polite • welcome visitors
• calm • operate the switchboard
• patient • issue visitors’ passes
• receive mail and packages
• tactful
• keep the staff in/out book
• helpful and the visitors’ book
• discreet • keep the reception tidy
• friendly • fax, file and word process
These are qualities These are duties
THE RECEPTION AREA
This is always located at the entrance to the workplace.
It should be bright and welcoming and should contain the following:
• reception desk staffed by a receptionist
• seating for visitors who must be kept waiting
• toilet facilities
• organisation chart
• CCTV equipment
DEALING WITH VISITORS
Here is the procedure for dealing with visitors who call at reception:
Welcome the visitor with a friendly greeting
10 Write down how you would deal with this security problem.
Now check your answers with the solution and note your score.
PROBLEM SOLVING
Answer the following on paper please.
The following issues have been raised by the receptionist.
Indicate how each of these problems can be solved.
Now check your answers with the solution and note your score.