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CSS - Verbal Communication Skills
CSS - Verbal Communication Skills
Seminar
Boğazıçı University
April 22, 2004
Tom Atkinson
Seminar Agenda
Thursday, April 22: Listening Skills
Thursday, May 6: Writing Skills
Thursday, May 13: Presentation Skills: Preparation
Thursday, May 27? Presentation Skills: Presenting
ma ges
is ual I
V
pe a king
S
Bod
y Lan
Writing g uag
e
Boğazıçı University
April 22, 2004
Tom Atkinson
Agenda
1. Motivation
2. How to Listen
3. Paraphrasing, Summarizing and
Questioning
50%
45%
45%
40%
35%
30%
30%
25%
20%
16%
15%
9%
10%
5%
0%
Writing Reading Speaking Listening
50%
45%
45%
40%
Am
35% o un
30%
t tau 30%
gh
25% t
20%
16%
15%
9%
10%
5%
0%
Writing Reading Speaking Listening
receiver sender
SENDER RECEIVER
Feedback
Sender Receiver
Distortion
SUMMARIZE
SUMMARIZE
PARAPHRASE
PARAPHRASE
Pull
Pulltogether
together
Restate
Restatewhat
whatwas
was the
said themain
mainpoints
points
saidin
inyour
yourown
own of
ofaaspeaker
speaker
words
words
QUESTION
QUESTION
Challenge
Challengespeaker
speaker
to
tothink
thinkfurther,
further,
clarifying
clarifyingboth
bothyour
your
and
andtheir
their
understanding
understanding
tom.atkinson@alum.mit.edu
Boğazıçı University Tom Atkinson