RESORT MANAGEMENT

MANAGEMENT OF RECREATIONAL FACILITIES

• VISITOR MARKET • SEASONALITY • AMENITIES • SOURCE OF REVENUE
• FACILITIES • PERSONNEL • CORPORATE • TRADITION
ATTITUDE RESPOSIBILITY
• LOCATION
• MANAGERS • EMPLOYEE HOUSING
• RECREATION
• RATES • LABOR SKILLS
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VISITOR MARKET
Usually, a guest in a resort goes
there for leisure purposes. A guest is
very demanding and requires
personalized service to the very detail.
Guest pays so much just to
experience the exquisite service.
FACILITIES
rooms are definitely a lot bigger.
Offers different activities.
LOCATION
Usually, resort take on the remote
location.
RECREATION
Resorts offer a lot of recreational
activities like beach volleyball,
boating, jet ski and etc.

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SEASONALITY
Operation of resort is SEASONAL.
PERSONNEL ATTITUDE
Guest in a resort pays to much to experience
luxury. That’s why staff should equal the
expectation and should exhibit flawless service
as far as he can.
MANAGERS
1. they should be knowledgeable on the
natural setting on which the resort is based-
taking into account personality of location,
nearest establishments and the risks that the
setting may contain.
2. knowledgeable with guest activity
programming.
RATES
Resorts charge maximum rates on the
weekend and offer discounts during offseason.
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AMENITIES
Resort guests expect to participate in a
number of activities.
CORPORATE RESPONSIBILITY
many resorts are large and located in
remote areas, they contribute a minor, if not
major piece of the local economy.
Management has to take this into account
when making decisions to lay off employees
during the off season.
EMPLOYEE HOUSING
Resort based from its location will
provide housing for its employees.
LABOR SKILLs
employees in resorts tend to rotate into
different jobs both during the season and in
off season. When being employed means
being flexible and having multiple skills.
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SOURCES OF REVENUE
At a resort, retail sales include
souvenir, art and crafts, and
designer resort wear and from
recreational activities.

TRADITION
traditions are more important
for resorts than other types of
hotel. Many resort cater to repeat
guests who are attracted by
annual festivals and theme
weekends. They come back to
enjoy the experience year after
year.