Enterprise Architecture in Public Sector

Dr. S. Upendra Rao

CTO
State Bank Of India
Points covered
1. How to initiate an EA program?
2. Who is the right sponsor?
3. How to manage EA with limited internal capability?
4. What are the key pitfalls to avoid?
5. How to sustain EA?
6. How is EA expected to evolve in the digital era?
7. Have you used EA to make decisions on digital investments?

Feb 2019 SBI Confidential 2

 How to Initiate EA?
Public
Public Sector
Sector Banks
Banks need
need for
for EA
EA

EA need Government/
Government/ Identified
Identified
triggered by
Forward-thinking
Forward-thinking
Regulator
Regulator mandate
mandate Misalignment
Misalignment

Pressure due to government, Understands the value of EA as Thinks EA will reduce

political vision, ecosystem an enabler of change complexities, and simplify
need by regulator… decision-making

Needs no specific initiation,
How to
the EA team needs to be
initiate?
identified to execute
Establish and prioritize Seek go-ahead from CIO and
Create catalog of AS-IS
business goals and get buy-in
process, system and standards
from Bank’s board

Feb 2019 SBI Confidential 3

 Who is the right Sponsor?

Generally or in private sector In SBI and other public sector banks, the Chairman or
organizations equivalent should be the main sponsor for EA programs

CIO
CIO Chairman
Chairman

Architects
Architects Business
Team
Team Deputy
Deputy Managing
Managing Deputy
Deputy Managing
Managing Deputy
Deputy Managing
Managing
Unit Director Director Director
Director Director Director
Sponsor

Business
Business Business
Business Business
Business
… Business Unit Business Unit Business Unit
Unit
Unit -1
-1 Unit
Unit -1
-1 Unit
Unit -1
-1
-1 -2
… -n
IT
IT Head
Head IT
IT Head
Head IT
IT Head
Head

Business
Business Unit
Unit Business
Business Unit
Unit Business
Business Unit
Unit
Architect
Architect Architect
Architect Architect
Architect

Feb 2019 SBI Confidential 4

How to Manage EA with limited internal capability
General Methodology What We did at SBI?

Engage External Subject EA frame work based on TOGAF got

Matter Experts for time- approved by Board.
Track 1 bound work packets to either Step
Step11 Select one business unit and created
define EA or setup EA or awareness lectures.
implement specific areas of EA
Tracks
ParallelTracks

Involved SME of business unit to

Parallel

create artifacts on their own.

Develop In-house
Competency to continue or Step
Step22 Documented BA by 2 member team
experts and presented to Business
sustain the work done by
unit.
Track 2 external SME’s.
In some cases. The in-house
team completely takes over Defined EA Scope and initiated pilot
the EA program leveraging in-house competency.
Step
Step33 Now we are in expansion phase.

Feb 2019 SBI Confidential 5

Key Pitfalls to avoid
Pitfalls in General Specific to public sector banks
Pitfalls
Pitfalls to
to avoid
avoid in
in EA
EA Pitfalls
Pitfalls to
to avoid
avoid in
in EA
EA
Program
Program Program
Program

Organization
Organization Execution
Execution Team
Team
Bank
Bank Execution
Execution Team
Team Users
Users
pitfalls
pitfalls of
of EA
EA pitfalls
pitfalls of
of building
building
adoption
adoption EA
EA pitfalls
pitfalls of
of EA
EA pitfalls
pitfalls of
of building
building pitfalls
pitfalls of
of using
using
adoption
adoption EA
EA EA tools
EA tools
Wrong
Sponsorship, Improper Traditional Missing Business
Politics & Planning Conflicts in
Operating Architects/
Cooperation benefits
Entirely structure Analysts
exclusive
Team
Formation

Missing the Capability &

Objective of Skill set Not a
Emphasis
EA program identification Regulatory Capability &
only on IT
Compliance Skills
6
Feb 2019 SBI Confidential
 How to Sustain EA?
Sustenance of an EA program
depends on
Continuity
Continuity Consistency
Consistency
• The sponsors of • Adopt a unified
business unit heads. approach and common
tool across the
• The EA execution team organization.
& sharing the learnings
and socialize EA. • Sync governance
mechanism.
Feb 2019
For PSU banks
• Enforcement by regulators.
Utility
Utility
• The clear visualization • Change in the policy of
of benefits of EA by employee rotation.
people.
• Simplicity in dealing
with ecosystem.
• Morality management of IT
staff.
SBI Confidential 7
How is EA expected to evolve in the digital era?
Radical shift in terms of the traditional operating model of CXO’s have to pave way for the architectural leadership

Lost / Misplaced Role Correct Role

CEO – Focusing mostly on business growth
CTO – Focusing on application delivery and
operations - abolish CTO.
Business Analyst – Missing as on date.
Business Architect – Missing as on date. Even if exist
new requirements bypasses him
Project Manager – Undue weightage given, many
times wrong person in place with higher authority
Delivery head – a person pushes things to his own
credit
CEA – Chief Enterprise Architect
CTA – Chief Technology Architect – a bridge between
Business Arch. & Technology Arch.
Not to separate from the SME as being done today
Strict adherence of BA and every change should pass
through him.
PM is pseudo technical coordinator and facility
management person. Not a delivery head.
Not to introduce the Delivery head, PM will advise
the progress to project owners.

Feb 2019 SBI Confidential 8

 Using EA in Digital Investments
SBI has used its Federated Dynamic Architecture Integration (FDAI) model to establish and operationalize EA; and has
successfully covered the areas of EA Setup and Application Portfolio Management in it’s digital journey

Application
Application Portfolio
Portfolio Management
Management
Till date, as part of Application Portfolio
Rationalization the Bank has saved ~5k
man-days of application development
effort by advocating re-use and re-
engineer applications. Loans application
portfolio is shown where NPA related
applications are considered for
rationalization

EA
EA Practice
Practice Setup
Setup
• Setup of steering committee to steer
the IT decisions to align with business
vision.
• End-to-end business process and
application mapping to reimagine IT
for digital enablement & thinking
beyond operational efficiency
Feb 2019 SBI Confidential 9
 Thank you
Feb 2019 SBI Confidential 10