MANAGING INFORMATION SYSTEM

Delhi Metro Rail Corporation

Submitted to : By Group 2 :
Professor Ramaswamy ANUSHKA JAIN ( PGFB1912)
DEVANSH PANDEY (PGFB1917)
RASHI AGARWAL (PGFB1937)
SOURAV KUMAR SINGH (PGFB1954)
VAISHALI NEGI (PGFB1958)
Parent Company Delhi Metro

Category Railroads

Sector Transport and Logistics

Tagline/ Slogan My Delhi I Care

Integration with other modes of public transport,

USP enabling the commuters to conveniently
interchange from one mode to another
ABOUT DMRC

• The Delhi Metro has been instrumental in ushering in a

new era in the sphere of mass urban transportation in
India.
• The swanky and modern Metro system introduced
comfortable, air conditioned and eco-friendly services for
the first time in India and completely revolutionized the
mass transportation scenario not only in the National
Capital Region but the entire country.
• Having constructed a massive network of about 389 Km
with 285 stations
• The DMRC today stands out as a shining example of how
a mammoth technically complex infrastructure project
can be completed before time and within budgeted cost
by a Government agency.
VISION
Commuting experience in Delhi Metro to be Customer’s Delight

Mission
• To cover the whole of Delhi& adjoining areas with a Metro Network by the year 2021.
• To service Customers including “differently abled” commuters with passion.
• To sustain the image of being Number one in the Transportation Sector in India and to be
among Top 3 Metro Rail Systems in Asia, with regard to:
 safety
 reliability
 Punctuality
 Quality
 And Responsiveness to Customer.
• To make Delhi Metro Self-Sustainable.
2019 Financials
Cash flow from operating Activities:
149886.46 lakhs

Cash Flow from financing Activities:

385914.99 lakhs

Losses:
46404.76 lakhs
COMPETITORS

CUSTOMERS
All Age groups
 Internal Evaluation
STRENGTHS  WEAKNESS
 
Monopoly and acts as a pro-active High cost
government
Strong Customer Base Huge rush at the office timings
 Reduce traffic and pollution in Delhi High Travelling Cost as compared to DTC
 Strong connectivity in NCR region difficulties like various government norms while
acquiring land
Certified For “carbon credits for reducing  
greenhouse gas emissions” Certified by
UN
THREATS OPPORTUNITIES
Threat of security It has no close substitutes
Less ridership than estimated can affect growing demand for public transport
further estimated revenue which can
affect adversely in future plans
Lack of adequate infrastructure in city World famous tourist place attracting both
domestic as well as international tourists
 SUPPLIERS
Contract Package Company Consortium which the contract package has been awarded
1. Design and Construction of Civil Works and Ventilation & Air Conditioning - Kumagai Gumi Co. Ltd. Japan
Works for Metro Corridor (Vishwa Vidyalaya ISBT section) (Contract Package - Skanska International Civil Engineering
MC1A) - AB, Sweden
- Hindustan Construction Co. Ltd. India
- Itochu Corporation, Japan
2. Design and Construction Civil Works and Ventilation Air Conditioning for - Dyckerhoff & Windmann AG, Germany
Metro Corridor (ISBT – Central Secretariat) (Contract Package MC1B) - Shimizu Corporation, Japan.
- Larsen & Turbo Ltd., India
- Samsung Corporation, Korea
- IRCON International Ltd., India
3. Design, Manufacture, Supply and Commissioning of Rolling Stock for - Mitsubishi Corporation, Japan
Metro & Rail Corridors (Contract Package RS1) - KOROS, Korea
- Mitsubishi Electric Corporation, Japan
4. Signalling / Train Control and Communication System for Metro & Rail - Alstom Transport Ltd., India
Corridors (Contract Package SYS1) - Alstom Transport SA, France
- Alcatel Portugal SA
- Sumitomo Corporation, Japan
5. Traction Power, Power Distribution and SCADA System for Metro Corridor - IRCON International Ltd. (India)
(Contract Package SYS2) - Corba, Spain
- ELIOP, Spain
6. Automatic Fare Collection System for Metro & Rail Corridors. (Contract
Package SYS4) - Alcatel CGA Transport, France
7. Supply, Installation, Testing and Commission of Tractions Electrification, - ABB Ltd., India
Power Supply, Power Distribution and SCADA System for Rail Corridor - Best & Crompton
(Contract Package RC-7A) - Engineering Ltd., India
8. Supply, Installation, Testing and Commissioning of ballast less tract for - IRCON International Ltd. (India)
Rail Corridor (Contract Package RC3) - MVM Rail Pty., Australia
CHALLENGES FACED BY DELHI METRO RAIL
CORPORATION
 

 overcrowding
 In construction, carrying out work on congested roads without causing inconvenience to
the general public is a major challenge.
 criticisms for passenger management and low train frequency
 Expansion and land acquisition issues
 Political and Legal restrictions.
 Recruitment, Training, Process, Promotions, and contract Awarding
 Relocating People.
 Business Strategies with Technology Applications

• Opening and Closing of door : IOT

• Announcements: Artificial Intelligence
• Customer Footfall: Big data analytics
• Recharge: IOT
• Entrance and Exit: IOT
• Online Recharge: Cloud Computing
• Door Sensors: IOT
• Escalators Sensors: IOT
BUSINESS MODEL CANVAS

Suppliers
Office Going
 BUSINESS PROCESS DIAGRAMS

NEEDED

Security Check Tap Card and Enter Opening Of Gates

Exit Station Closing Of Doors Board the Train

DMRC- IOT
• Hardware
• Atc trackside subsystem
• Divided into two sub equipments : Trackside
& Trainborne.
 Atc trackside equipment consist of Atc
trackside cubicle, twc rack & beacons. Atc
trainborne equipment consist of odometer ,
antenna & 2 pickup coils per cab .
• Track / train interfaces
• The track to train interface is given by the
SDTC subsystem (train detection,train integrity
detection ,track to train communication),
Beacons(moving train initialisation beacon,
relocalisation beacon)
 Software
• Automatic train protection – It is concerned with fundamental safety of train
operation ,detecting the exact position of train continously.
• Automatic train operation- It performs following functions:
 Speed regulation
 Accurate station stops
 Execution of signal stops
• Automatic train supervision – it is the computer based sub system overall
controls from the operation control centre and performs
 Train dispatching
 Computation of train schedules
 Monitoring of train position & progress
 COST & BENEFITS
• The Cost of signalling equipment incurred by DMRC is $43 million.
• Benefits :
 Increased value for rail authorities
 Improved safety & security
 Helping transportation move to IP, IOT and real time applications
 Providing more options for safety and security.
 Solutions enabling rail authorities to deliver real time, end user/traveller
services.
 Hardware
• Automatic Train Control (ATC): Automatic train control (ATC) is a train protection
system used in railways that involves a speed control mechanism in response to external
inputs. The module failing the card has been identified and spare modules are being procured.
The module will be replaced on all cards as a preventive measure.

• Track Circuit: To arrest the frequent cases of theft of copper made S Bond cables, steel
made S Bond cables have been installed at all theft prone areas of the network. The Relay
Boards at NOIDA City Centre, Vaishali and Dwarka Sector 21 have already been replaced
while the same is going to be done at Dwarka and Yamuna Bank.

• Automatic Train Supervision (ATS) is a system that provides the appropriate controls to

direct the operation of trains in order to maintain intended traffic patterns and minimize the
effect of train delays.
Software

Signaling and Telecommunication (S&T) software

Passenger Information Display Systems (PIDS)

Facebook

Instagram

Twitter

LinkedIn
  Existing Vendors
 Sadha Media Services Ltd.
 Pioneer Publicity Corp. (P) Ltd

Vendors  DMRC to hire Social Media Management

Agency for three years. (Source :
https://www.urbantransportnews.com/del
hi-metro-to-hire-social-media-management
-agency-for-three-years/
)
 Name of Work: Hiring of Social Media Agency Management
Agency

Estimated Cost of Work: Rs. 21,600,000

Cost Estimated Money Deposit:Rs.2,16,000

Period of Contract: 3 Years

Source: (
https://www.urbantransportnews.com/delhi-metro-to-hire-s
ocial-media-management-agency-for-three-years
/)
Benefits of Social Media

 Awareness
 Convenience of the Commuters
 Promotion
 Compatible
 Easily Accessible
DMRC –
MOBILE
TECHNOLOGY
SOFTWARE : SCADA software at OCC is
used to provide remote monitoring and
control functions for the auxiliary and
traction power network of DMRC.

 Android : DMRC used the combination of

SDK, Java, SQLite and Eclipse IDE to make
the app, starting from Android 4.1 and
above.

 iOS : For iPhone users, SDK, XCode,

Objective-C, Swift and Core Data is used to
develop iOS version.
COST : The cost of MOBILE TECHNOLOGY
used by DMRC is ₹3.65 Lakh.

BENEFITS : There are few features of

MOBILE TECHNOLOGY of DMRC
➠Nearest Metro Station
➠Fare Information
➠First & Last Train Time
➠Parking Information
➠Travel Time
➠Route Info
Analytics in DMRC
It assist in:

•Determining people movement between

different stations.
•Determining schedules
•Determining weather forecast
•Eliminating breakdowns and network issues.
•Determines ongoing maintenance project
•Determining best routes
•Maximizing revenue generation
 CLOUD COMPUTING IN DMRC

It is Strategic IT initiative. Its

aim is to achieve goal of single
IT platform.

Aim of Cloud Computing:

•Improve customer
satisfaction
•Improve revenue
•Efficient and Safe operation
 SALIENT FEATURES
•Optimum use of Servers and
Storage
•Rapid Scalability and Elasticity
•It security enhancement and
Standardization
•Cost Reduction
•Better User experience
 EXECUTIVE SUMMARY
•Information • High investment in
Security Policy Technology
•SAP maintenance •Technical glitches
Plant
•Employee Self Business
service Management challenges
•Runtime matrix

•SAP in plant of
rolling stock Organisation Information Business
•Communication system solution
Based Train
contact

•Data Security •Data security

Technology •Online recharge
•Automatic Train •Increased
•E-HRM revenue
Supervision
•Monitoring running
System
•SAP metro
http://www.delhimetrorail.com/about_us.aspx#Introduction
http://www.delhimetrorail.com/OtherDocuments/DMRC-REPORT-2018-2019-English-Web.pdf
https://economictimes.indiatimes.com/news/politics-and-nation/operational-loss-in-delhi-metro-phas
e-iv-project-to-be-borne-by-delhi-govt-sc/articleshow/71008680.cms
https://www.mbaskool.com/brandguide/transport-and-logistics/3339-delhi-metro.html
https://www.scribd.com/document/242857183/Challenges-Faced-by-Dmrc

http://www.delhimetrorail.com/major-contractors.aspx
https://www.slideshare.net/vinaybardia/delhi-metro-project