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Interviewing Candidates: Global Edition 12e
Interviewing Candidates: Global Edition 12e
Chapter 7
Interviewing Candidates
7–1
Selection Interview
Types of
Appraisal Interview
Interviews
Exit Interview
7–2
SELECTION INTERVIEW STRUCTURE
Selection Interview
Characteristics
7–3
SELECTION INTERVIEW FORMATS
Interview Structure
Formats
Unstructured Structured
(nondirective) (directive)
interview interview
7–4
INTERVIEW CONTENT
7–5
ADMINISTERING THE INTERVIEW
Unstructured
sequential interview
Structured Panel
sequential interview interview
Ways in
Which
Mass
Interview Can Phone
interview be Conducted interviews
Computerized Video/Web-assisted
interviews interviews
7–6
THREE WAYS TO MAKE THE INTERVIEW
USEFUL
Beware of committing
interviewing errors
7–7
WHAT CAN UNDERMINE AN INTERVIEW’S
USEFULNESS?
Nonverbal behavior
First impressions (snap
and impression
judgments)
management
Candidate-order
Interviewer’s
(contrast) error and
inadvertent behavior
pressure to hire
7–8
HOW TO CONDUCT A MORE EFFECTIVE
INTERVIEW
Being Systematic and Effective
Situational Questions
1. Suppose a more experienced coworker was not following standard work procedures and
claimed the new procedure was better. Would you use the new procedure?
2. Suppose you were giving a sales presentation and a difficult technical question arose that
you could not answer. What would you do?
Background Questions
5. What work experiences, training, or other qualifications do you have for working in a
teamwork environment?
6. What experience have you had with direct point-of-purchase sales?
7–12
FIGURE 7–5 Interview Questions to Ask
1. What is the first problem that needs the attention of the person you hire?
2. What other problems need attention now?
3. What has been done about any of these to date?
4. How has this job been performed in the past?
5. Why is it now vacant?
6. Do you have a written job description for this position?
7. What are its major responsibilities?
8. What authority would I have? How would you define its scope?
9. What are the company’s five-year sales and profit projections?
10. What needs to be done to reach these projections?
11. What are the company’s major strengths and weaknesses?
12. What are its strengths and weaknesses in production?
13. What are its strengths and weaknesses in its products or its competitive position?
14. Whom do you identify as your major competitors?
15. What are their strengths and weaknesses?
16. How do you view the future for your industry?
17. Do you have any plans for new products or acquisitions?
18. Might this company be sold or acquired?
19. What is the company’s current financial strength?
20. What can you tell me about the individual to whom I would report?
21. What can you tell me about other persons in key positions?
22. What can you tell me about the subordinates I would have?
23. How would you define your management philosophy?
7–13
24. Are employees afforded an opportunity for continuing education?
25. What are you looking for in the person who will fill this job?
FIGURE 7–A1
Structured Interview
Guide
7–14
FIGURE 7–A1
Structured Interview
Guide (cont’d)
7–15
FIGURE 7–A1
Structured Interview
Guide (cont’d)
7–16