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What Is Operations Management?
What Is Operations Management?
What Is Operations Management?
Slide 1.1
Introduction
Chapter 1
Operations management
Source: Shutterstock.com/toria
Operations Operations
performance strategy
Direct
Operations
Design management Develop
Deliver
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.3
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.4
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.5
Source:Shutterstock/Turner
Source: Nigel Slack
Retail operation
Take-out/restaurant operation
Everything you can see around you (except the flesh and
blood) has been produced by an operation.
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.7
Product/service
development
Marketing Operations
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.10
Interfunctional relationships
Engineering/ Product/service
technical Understanding of development
the capabilities and
function constraints of the function
operations process
Analysis of new
technology options Understanding of
process technology
needs New product and
Accounting service ideas
and finance Provision Understanding of the
of relevant capabilities and
function data
Operations constraints of the
Financial analysis function operations process
for performance
and decisions Market
requirements Marketing
Understanding of function
human resource needs Understanding Provision of systems for
of infrastructural design, planning and
Recruitment and system control and improvement
development needs
and training
Human Information
resources technology
function (IT) function
Figure 1.2 The relationship between the operations function and other core and support functions of the
organization
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.11
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.13
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.14
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.15
Source: Shutterstock/Zurijeta
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.16
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.18
Table 1.2 Changes in the business environment are shaping a new operations agenda
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.19
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.20
Transformed
resources
• Materials
• Information
• Customers
Input Output
resources
Transformation process products and Customers
services
Transforming
resources
• Facilities
• Staff Outputs are products and services
that add value for customers
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.21
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.22
Management consultancy
Pure services – outputs
Mwagusi Safari
that are exclusively
Psychotherapy clinic Lodge
intangible
The output from most operations is a mixture of products and services. Some general examples are
Figure 1.5
shown here together with some of the operations featured as examples in this chapter
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.23
Operations and process management requires analysis at three levels: the supply network,
Figure 1.6
the operation and the process
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.24
Department Products for sale Source and store products Customers and products
store Sales staff Display products ‘assembled’ together
Information systems Give sales advice
Customers Sell products
Police Police officers Crime prevention Lawful society, public with
Computer systems Crime detection a feeling of security
Information systems
Public (law-abiding and Information gathering
criminals) Detaining suspects
Frozen food Fresh food Source raw materials Frozen food
manufacturer Operators Prepare food
Processing technology Freeze food
Cold storage facilities Pack and freeze food
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.25
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.26
Implications Implications
• Low repetition
• Each staff
member Low Volume High • High
performs more of repeatability
each task • Specialization
• Less
systemization • Capital intensive
• High unit costs • Low unit costs
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.27
Implications Implications
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.28
Implications Implications
• Changing • Stable
capacity Variation in
High High
Low • Routine
• Anticipation demand
• Predictable
• Flexibility
• High utilization
• In touch with
• Low unit costs
demand
• High unit costs
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.29
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.31
Transformed Direct
resources Steering
• Materials operations and
• Information processes
• Customers
Operations
Design Develop
management Output
Shaping Improving the Value-
Input processes, products
resources operation’s added for
products and and
capabilities customers
services services
Deliver
Transforming
Planning and
resources
controlling
• Facilities ongoing
• Staff operations
Slack, Brandon-Jones and Johnston, Operations Management PowerPoints on the Web, 7th edition © Nigel Slack, Alistair Brandon-Jones and Robert Johnston 2014
Slide 1.32