YAMAHA QA - Department YIMM

“ MARKET EDUCATION TEAM “

 PT. Indonesia Nippon Seiki < INS >
 PT. Kayaba Indonesia < KYBI >
 PT. Mitsuba Electric
 PT. Yuasa / GS Indonesia
 PT. Yamaha Motor Electric Indonesia < YEID >
 PT. Yamaha Motor Kencana Indonesia < YMKI >
 PT. Yamaha Indonesia Motor Mfg.- < YIMM >
 YAMAHA QA - Department YIMM
LATAR
LATAR BELAKANG
BELAKANG
 Masih “ BANYAKNYA KELUHAN KONSUMEN “
 Adanya “ PERBEDAAN PERSEPSI “ Antara KONSUMEN < User >
dengan STANDARD PABRIK < Factory >
Kondisi
Kondisi Sekarang
Sekarang
Sangat Bagus BEDA
BEDA LEVEL
LEVEL PERSEPSI
PERSEPSI

Konsumen
LEVEL

Perbedaan ( Gap )
Pabrik

Sangat Jelek

 Masih Adanya Kesalahan Penanganan Klaim “ MIS-JUDGMENT “

 YAMAHA QA - Department YIMM
TUJUAN
TUJUAN PELATIHAN
PELATIHAN
 “ MENGURANGI KESALAHAN KLAIM “ < Mis-Judgment >
 “ PERSAMAAN LEVEL PERSEPSI “ Antara KONSUMEN < User >
dengan STANDAR PABRIK < Factory >
Sama
Sama
Sangat Bagus ““ LEVEL
LEVEL PERSEPSI
PERSEPSI ““
LEVEL

Konsumen

Pabrik

Sangat Jelek

 Memahami “ PHENOMENA PROBLEM “ yang sebenarnya dan dapat

Mengerti Kondisi / Permintaan Pasar ( Market )
YAMAHA QA - Department YIMM
MATERI
MATERI PELATIHAN
PELATIHAN

1. Umum ( General )
 YIMM / YMKI Claim Policy

2. Teknis ( Technical )
 Engine Noise Leveling
 Suspension Mechanism
 Electrical Mechanism & Function
 YAMAHA QA - Department YIMM
““ MARKET
MARKET EDUCATION
EDUCATION TEAM
TEAM ““
YAMAHA INDONESIA :
1. YMKI …. Warranty Claim Policy
2. YIMM …. Education Purpose & Engine Noise

SUPPLIER :
1. KAYABA …. Suspension ( Fr. Fork / Shock Abs. )
2. MITSUBA …. Flasher Relay / Horn
3. NIPPON SEIKI …. Speedometer / Sender Unit
4. YUASA / GS …. Battery < Aki >
5. YEID …. CDI / Starting Motor / Stator Rotor
 YAMAHA QA - Department YIMM
RENCANA
RENCANA ““ MARKET
MARKET EDUCATION
EDUCATION ““ TAHUN
TAHUN 2008
2008

8th STEP
( Pekanbaru )

7th STEP
( Padang )

4th STEP
( Bandung & Cirebon )

5th STEP
1st STEP ( Semarang )
( Jakarta )

2nd STEP
( Tangerang & Bekasi )

3rd STEP 6th STEP

( Bogor & Depok ) ( Jogya & Solo )
YAMAHA QA - Department YIMM
JADWAL
JADWAL dan
dan MATERI
MATERI EDUCATION
EDUCATION
YAMAHA QA - Department YIMM
JADWAL
JADWAL dan
dan MATERI
MATERI PELATIHAN
PELATIHAN
YAMAHA QA - Department YIMM

We Together Get
Customer Satisfaction No. 1
YAMAHA QA - Department YIMM
INDONESIA
INDONESIA DOMESTIC
DOMESTIC -- MARKET
MARKET CLAIM
CLAIM
(30
(30 WORST
WORST CLAIM
CLAIM AREA
AREA IN
IN 2007)
2007)
J AKARTA

MEDAN

BALI 14D
BANDUNG
1S7
S EMARANG
S URABAYA
2D5
TANGERANG 2P2
BEKAS I

P ALEMBANG
2S6
P EKANBARU 3C1
P ADANG

LAMP UNG
3HB
P ONTIANAK 3KA
MAKAS AR
3P9
BOGOR

MALANG 3S0
S OLO
3WL
YOGYA

DEP OK 4D7
BANJ ARMAS IN 4WH
J EMBER

MADIUN
5BP
KEDIRI 5ER
J AMBI

CIREBON
5MX
P ATI 5TL
BANGKA

P ALU
5TP
BALIKP AP AN

NTT NTB

0 500 1000 1500 2000 2500 3000 3500

 YAMAHA QA - Department YIMM
““ 30
30 Besar
Besar ““ PROBLEM
PROBLEM AREA
AREA JAKARTA
JAKARTA
0 100 200 300 400 500 600

PLATE FRICTION
STARTING MOTOR YEID
OIL SEAL FRONT FORK KYB
BODY CYL
I
YIM
PIPE EXH
NEEDLE ASSY M
NEUTRAL SWITCH
CRANK SHAFT
VALVE INTAKE
CARBURETOR
CDI UNIT YEID
CAST WHEEL REAR
SHOCK ABS KYB
INNER TUBE I
STATOR ASSY YEID
TPS
CRANK CASE
VALVE EXHAUST
SPEEDOMETER INS / CAO LONG
BATTERY YUASA /
CAM SHAFT GS
PRIMARY DRIVEN GEAR
CLUTCH HOUSING
FUEL COCK
SEAL VALVE STEM
GUIDE RATCHET WHEEL
FUEL TANK
CAGE 14D 1S7 2D5 2P2 2S6 3C1 3KA 3P9 3S0 4D7 4WH 5BP 5ER 5MX 5TL 5TP
FLASHER RELAY MITSUBA
DISC BRAKE
0 100 200 300 400 500 600
YAMAHA QA - Department YIMM
TARGET
TARGET PELATIHAN
PELATIHAN
20

18

16 TARGET
TARGET
14

12
MMIISS
–– JJU
UDDG
11
Start
10 GM MEEN
N Education
8 8
TT TTU
URRU
6
7
6 6
7 7
UNN
5 5 5
4 4
3 3
2 2
1 1
0 0 0 0 0 0
YAMAHA QA - Department YIMM
YAMAHA
YAMAHA ““ CLAIM
CLAIM POLICY
POLICY ““
YAMAHA QA - Department YIMM
YAMAHA
YAMAHA ““ CLAIM
CLAIM POLICY
POLICY ““
Cara Isi “ FORM CLAIM “
YAMAHA QA - Department YIMM
““ Contoh
Contoh ““ PELATIHAN
PELATIHAN
Dengar
Dengar Engine
Engine Level
Level Master
Master Noise
Noise Belajar
Belajar Buat
Buat ““ MI
MI ““

( PERSAMAAN LEVEL “ ENGINE NOISE ” )

 YAMAHA QA - Department YIMM
““ Contoh
Contoh ““ PELATIHAN
PELATIHAN
2~6mm
Check
“ GREASE MARK “
atau
“ OLI BOCOR “ ???
“ OK “
6~10
< Tidak Boleh Claim >
mm

“ OK “
< Tidak Boleh Claim >

Cara Check > 10mm

“ OLI BOCOR “

Front Fork & Shock Absorber < PT. KAYABA >

“ NG “
“ MEKANISME dan CARA JUDGEMENT ( CLAIM ) “ < Boleh Claim >
 YAMAHA QA - Department YIMM
Komponen
Komponen ““ KELISTRIKAN
KELISTRIKAN ““ Motor
Motor Cycle
Cycle
ELECTRICAL PART LAY OUT
ELECTRICAL - SIMULATION

NETRAL STATOR
SWITCH

SPARK
PLUG
HORN
MAIN S/W
IGNITION
CDI COIL
TAIL S/W HANDLE
LIGHT REGU-
LATO
R
WIRE HARNESS
HEAD
LAMP

FRONT
FLASHER STOP S/W
RELAY
STARTING
STOP S/W MOTOR
BATTERY S/W HANDLE
SPEEDOMETER

Red Color  Education Item

 YAMAHA QA - Department YIMM
““ Contoh
Contoh ““ PELATIHAN
PELATIHAN
Cara Check “ CDI “ Sebelum Melakukan Claim / Komplain
( 1 ). Siapkan “ MULTI TESTER “ ( 3 ). Hubungkan PIN POSITIF ( Merah ) Pada Terminal “ Or ”
dan PIN NEGATIF ( Hitam ) Pada Terminal “ B ”

Metode Pengukuran
Untuk Motorcycle Type Or B
Jupiter, Vega, Mio, Nuovo

( 4 ). Jika Nilainya 0.38 ~ 0.58V ( 5 ). Jika Nilai Pada Layar

artinya DIODE “OK ” “.0L” atau “ 0.001 ”
( 2 ). Arahkan SELECTOR artinya “ DIODE RUSAK “
Pada Tanda DIODE
< Tanda >

CHECK
APABILA DIODE RUSAK SHEET
( NG )
Tidak
“ TIDAK BOLEH CLAIM “ Ada
“ CLAIM DITOLAK “
( PENYEBAB RUSAK DARI LUAR CDI )
 YAMAHA QA - Department YIMM
Contoh
Contoh ““ ADA MODIFIKASI ““ 
ADA MODIFIKASI  TIDAK
TIDAK BOLEH
BOLEH CLAIM
CLAIM
Tambah
TambahJUMPER
JUMPER Akibatnya
Akibatnya
Tambah
TambahSAKLAR
SAKLAR ““KONEKSI
KONEKSIFUSE ““ KOMPONEN
““ON
ON – OFF““Mesin
– OFF Mesin
FUSE KOMPONENCDI RUSAK ““
CDIRUSAK
LANGSUNG
LANGSUNG““ Karena
KarenaArus
ArusListrik
Listrikyang
yangBesar
Besar

JALUR KOMPONEN
ELEKTRONIK RUSAK
Modifikasi
ModifikasiKABEL
KABEL Pemutus
PemutusHubungan
Hubungan
““POWER
POWER utk ASSESORIS//
utk ASSESORIS ““PENGAMAN
PENGAMANTAMBAHAN
TAMBAHAN““
PENGAMAN
PENGAMAN ELECTRIC
ELECTRIC““

KOMPONEN ELEKTRONIK
DIODA RUSAK