Customer relationship

sales management system

Student Krithika P
Guide Khanna Nehemaih
Abstraction
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Customer relationship management (CRM) is a system for managing a company's interactions with current and
future customers.
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It often involves using technology to organize, automate, and synchronize sales.
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Company employee must keep track of current and future customers to synchronize sales.
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Manually it is not possible for the employee to keep records of all the leads.
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Customer Relationship Management System helps to keep track of number of leads converted by the employee.
This System helps to manage sales.
 Abstraction continued...

The next generation CRM allows you to easily capture information during or after meetings and
carry your sales data with you everywhere you go.
Relationship management is a customer-oriented feature with service response based on
customer input, one-to-one solutions to customer’s requirements, direct online communications
with customer and customer service centers that help customers solve their issues.

By streamlining your contacts and sales into a simple, mobile workflow, Base CRM makes
growing your business easy.Manage your contacts, track sales, log calls or create tasks all from
your Android phone or tablet.
Abstraction continued...
CRM in developing and maintaining client relationships
Increasingly CRM is expanding outside of the core sales and
marketing areas and systems are available that incorporate
support and finance data also into the CRM view that a user
gets, enabling a wider holistic view of a customer from one
screen for a user.
Customer relationship management systems track and
measure marketing campaigns over multiple networks. These
systems can track customer analysis by customer clicks and
sales.
Existing System
Problem with current scenario

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Familiarity

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Lack of Research Time
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Existing Integrations
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New Subscription or Software Costs
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Data Migration