Career Path at Hotels (Draft)

PROFESIONAL COACHING TO GUIDE YOU TO BECOME
PROFESIONAL HOTELIER:
President Operation, Vice President Operation, CEO, COO,
Senior General Manager, General Manager and Executive
Position, from your current ositions
Drs. Agus Purwanto, SE MM

Founder SPHM Hospitality
https://agustinusaguspurwant.wixsite.com/hmsphmhospita
Chief Executive Officer
Personal
Assistant
Group Group Group Group Group Group

Systems Human Resources Operations Financial Marketing Sales
Manager Manager Manager Controller Manager Manager
Personal General
Assistant Manager
Sales Coordinator
Executive Assistant Manager Property
Manager
Executive Food and Beverage Front Office Reservations Finance Maintenance Executive
Chef Manager Manager Manager Manager Manager Housekeeper
Sous Banquet Outlet Duty Assistant

Chef Manager Manager Manager Accountant
Central
Night
Auditor Credit
Controller
Chef de
Banquet Food and Guest Reservations Housekeeping
Partie Accounts
Supervisor beverage Relations Supervisor Supervisor
Payable
Supervisor Supervisor
Commis
Chef
Banquet Bar Food and Guest Reservations Accounts Gardener Maintenance Room
Attendant Attendant Beverage Relations Officer Assistant Person Attendant
Apprentice Attendant Officer
Chef
Commis
Waiter
Kitchen
Steward
EXECUTIVE ASSISTANT MANAGER
Administration Department
CLICK ON ANY TOGGLE Position Description

The role of the Executive Assistant Manager is to assist the Property Manager with the day-to-
Learning and development day operations of the property and directly responsible for the smooth operations and strategic
planning of the Rooms Division Department including revenue management, human resource
Previous experience management, cost control and overall profitability.
Where this role leads

Some of the main duties
Moving across Managing quality customer service
Permanent positions available

Monitoring day—to-day operations
Relief positions available
Financial management
Held Bachelor of Business
Business forecasting and reporting
Back to career pathways
Your pathway developer Sales and marketing
E-mail your interest Human resource management
Liquor licensing management

GENERAL MANAGER I
The role of the General Manager is to take full responsibility and develop strategic planning of
Learning and development the property ensuring high standards in service, administration and operational management is
achieved at all times. This position oversees a smaller property including food and beverage
Previous experience operations, rooms division, maintenance and small retail operations.
Where this role leads Some of the main duties

Managing and developing strategies for continual quality customer service
Moving across
Public relations and communications
Held Master
Sales and marketing
Human resource management
Your pathway developer
Owner relations
E-mail your interest
Asset management

GENERAL MANAGER II
The role of the General Manager is to take full responsibility and develop strategic
Learning and development planning of the property ensuring high standards in service, administration and
operational management is achieved at all times. This position oversees a larger property
Previous experience including multiple food and beverage operations, large rooms division, maintenance and
small retail operations.
Moving across Managing and developing strategies for continual quality customer service
Permanent positions available Public relations and communications
Relief positions available Financial management
Held Master Business forecasting and reporting
Back to career pathways Sales and marketing
Your pathway developer Human resource management
E-mail your interest Owner relations
Asset management

PERSONAL ASSISTANT
The Personal Assistant to a Group Manager, Chief Executive Officer or General
Learning and development Manager II provides valuable and confidential support to the by assisting in senior
administrative and organisational duties.
Previous experience

Moving across Assisting with all communications
Permanent positions available Preparing and organizing meetings and events
Relief positions available Scheduling appointments and other meetings
Held Certificate IV - Supervision Administrative duties
Back to career pathways Preparing and presenting reports
Your pathway developer Organizing travel and accommodation
E-mail your interest Client and supplier relations
Directing enquiries and communications

PROPERTY MANAGER
The role of the Property Manager is to take full responsibility and develop strategic
Learning and development planning of the property ensuring high standards in service, administration and
operational management is achieved at all times. This position oversees a smaller
Previous experience A B C property including rooms division, maintenance and small retail operations.

Moving across Managing and developing strategies for continual quality customer
service
Public relations and communications
Sales and marketing
Human resource management
Owner relations
Asset management
ACCOUNTS PAYABLE CLERK
Corporate Support
The role of the accounts clerk is to assist the Finance Manager by processing and
Learning and development preparing financial documents and data for compilation into financial reporting
requirements.
Previous experience
Data entering daily information
Moving across
Reconciliation of accounts and bank balances
Journal management
Balancing accounts
Held Certificate IV - Supervision
Processing reports
Analysing and interpreting financial information
Your pathway developer Assisting with month end reporting
E-mail your interest General account enquiries
ASSISTANT ACCOUNTANT
Finance Department
The Assistant Accountant is responsible for the day to day management of the property
Learning and development Finance Officers based at each property and is to ensure they carry out their tasks as
outlines in their position description.
Previous experience
Internal auditing for compliance
Moving across
Reconciliation of accounts and bank balances
Journal management
Balancing accounts
Held Diploma – Hotel Mgt
Debtor control
Creditor control
Analysing, interpreting and reporting financial information
Assisting with month end reporting
Specific account enquiries

CHIEF EXECUTIVE OFFICER
Corporate Support
The Chief Executive Officer is responsible for the compliance and appropriate
Learning and development operations of the company by ensuring all Managers perform their duties according to
legislative, ethical and company standards and requirements.
Previous experience

Overseeing all Group Managers
Moving across
Reporting to shareholders
Relief positions available Ensuring business compliance is met
Held Master Building strategic business partnerships and relationships

Represent the company on all financial matters
Preparing and presenting board and financial reports
GROUP OPERATIONS MANAGER
Corporate Support

The role of the Group Operations Manager is to oversee the smooth running of all hotels
Learning and development and resorts within the region by assisting and overseeing Property and General
Managers duties and responsibilities.
Previous experience

Overseeing all Property and General Managers
Moving across
Reporting to the Chief Executive Officer on day-to-day, monthly and
Permanent positions available annual achievements and outcomes
Conduct regular inspections and visits to properties within the region
Held Master
Provide assistance, support and training to senior managers
Act on behalf of the company on operational and specific issues and
initiatives
Work closely with Group Managers on planning, initiatives and
concepts.
HUMAN RESOURCE MANAGER
Corporate Support
The role of the Human Resource Manager is to assist properties with key functions,
Learning and development strategies and innovations in recruitment and retention, learning and development and
Occupational Safety and Health.
Previous experience A or B
Overseeing all Property and General Managers
Moving across
Reporting to the Chief Executive Officer on day-to-day, monthly and
Permanent positions available annual achievements and outcomes
Relief positions available Conduct regular inspections and visits to properties within the region
Provide assistance, support and training to senior managers
Act on behalf of the company on operational and specific issues and
Your pathway developer initiatives
E-mail your interest Work closely with Group Managers on planning, initiatives and concepts.
MARKETING MANAGER
Corporate Support
The role of the Marketing Manager is develop long and short term strategies to promote
Learning and development all properties either individually or as a group with marketing campaigns and
promotional concepts and ideas.
Previous experience
Develop, implement and evaluate annual marketing plans and
Moving across strategies
Permanent positions available Conduct analysis’s of individual properties and group needs
Relief positions available Provide a consistent range of promotional campaigns

Manage marketing budgets to achieve the best results
Work closely with the sales team and properties to ensure all
Your pathway developer marketing activities are effectively executed
E-mail your interest Present marketing activities, promotions, budgets and artwork
to the Executive Committee
RECEPTIONIST
Corporate Support
The role of the Receptionist is act as the first point of contact for incoming telephone
Learning and development calls, guests and visitors of the corporate office and assisting in the day-to-day
administrative duties of the office.
Previous experience

Moving across
Meet, greet and direct all visitor enquiries
Politely answer and direct all telephones calls
Assist all departments with administrative duties
Certificate III
Back to career pathways Send, collect and distribute all mail

SALES CO-ORDINATOR
Corporate Support
The role of the Sales Coordinator is to assist the sales team to achieve sales targets in an
Learning and development administrative role by liaising with sales team members, clients and the hotels and
resorts within the company.
Previous experience

Direct all sales communications to the most
Moving across appropriate sales team member
Permanent positions available Organise and distribute sales packs to clients, sales
team members and
Held Certificate IV - Supervision Assist with the data entry, compilation and
presentation of sales information
Liaise with the hotels and resorts to gather and
Your pathway developer distribute sales information

FINANCIAL CONTROLLER
Corporate Support
The Financial Controller is responsible for the efficient and effective management of all
Learning and development corporate and property financial functions and the timely management and presentation
of all financial reports.
Previous experience

Moving across Analyse all financial information, report and make recommendations on
financial outcomes of each hotel and resort
Lead and manage the finance team to meet reporting deadlines
Held Master Assist General Managers with efficient and effective financial operations
Back to career pathways Ensure all reporting and financial matters meets with legal compliance
Your pathway developer Present financial outcomes to board members, shareholders and owners
SALES MANAGER
Corporate Support
The Sales Manager is responsible for attracting new business and maintaining existing
Learning and development business by building and supporting strong business relationships.
Previous experience
Where this role leads Identify potential clients and take steps to effectively build and
develop business relationships
Moving across
Act on leads from hotels and resort or by any other form of
communication
Contract and secure business for all properties
Report on all sales initiatives, client traffic and business forecasting
Your pathway developer Identify new industry sectors where new business may be sought

SYSTEMS MANAGER
Corporate Support
The Systems Manager is responsible for the smooth operations of all IT and general
Learning and development technical equipment throughout the Company.
Previous experience
Where this role leads Ensure all IT equipment, providers, support services and software is up
to date and working efficiently
Moving across
Identify issues with IT and source and present a range of cost effective
options
Administer special projects and evaluate change or implementation for
Held Bachelor of Business effectiveness
Back to career pathways Plan, monitor and report on scheduling of projects

Assist hotels and resorts with support on all IT and technical issues and
needs
CENTRAL CREDIT CONTROLLER
Finance Department
The Accounts Assistant is responsible for the day-to-day management of all monies
Learning and development received, preparation and organisation of all accounts payable and receivable and
efficiently reporting all information to the Finance Manager.
Previous experience

Monitor all outstanding accounts and take action to retrieve outstanding
Moving across
funds
Report on any outstanding accounts and make suggestions for retrieving the
Relief positions available funds
Held Certificate IV - Supervision Process all payments received

Present regular reports to the hotels and resorts on any outstanding
accounts
E-mail your interest Liaise with and assist accounts clerks in hotels and resorts to collect
outstanding funds
FINANCE MANAGER
Finance Department

The Finance Manager is responsible for the efficient and effective management of
Learning and development clustered property financial functions and the timely management and presentation of all
financial reports.
Previous experience

Analyse financial information and report on the findings
Moving across
Permanent positions available Advise the Hotel General Manager on financial matters
Relief positions available Ensure all legal compliance is met

Provide and present detailed reports
Provide support and advice to Hotel General Managers where needed

ASSISTANT ACCOUNTANT
Finance
The Assistant Accountant is responsible for the day to day management of the property
Learning and development Finance Officers based at each property and is to ensure they carry out their tasks as
outlined in their position description.
Previous experience

Analyse financial information and report on the findings
Moving across
Advise the Hotel General Manager on financial matters
Relief positions available Ensure all legal compliance is met
Held Diploma Provide and present detailed reports

Provide support and advice to Hotel General Managers where
needed

ACCOUNTS ASSISTANT
Finance Department
The Accounts Assistant is responsible for the day-to-day management of all monies
Learning and development received, preparation and organisation of all accounts payable and receivable and
efficiently reporting all information to the Finance Manager.
Previous experience

Moving across Reconcile all takings

Process all payments and revenue and prepare banking
Ensure all information is correctly documents in the appropriate
Held Certificate III journals

Provide and present daily reports
E-mail your interest Assist with all debtor accounts
Assist with all creditor accounts

BANQUET ATTENDANT
Food and Beverage Department - Banquets
The role of a Banquet Attendant is to responsibly provide food and beverage service to
Learning and development guests invited to events, functions and exhibitions.
Previous experience

Provide food and beverage service in a prompt, polite and friendly manner
Moving across
Assist guests wherever possible to ensure a high standard of service is always
Permanent positions available provided.
Prepare, set up, clean up and close down banquet rooms
Held Certificate III
Set up and remove furniture using appropriate equipment
Provide responsible service of alcohol at all times

BANQUET MANAGER
The role of the Banquet Manager is to provide long term planning in relation to
Learning and development financial, human resource, marketing and promotions under the guidance and direction
of senior management.
Previous experience

Ensure a high level of quality customer service is achieved at all times
Moving across
Permanent positions available Forecast long and short term budgets based upon targets, bookings
and expenditure
Present, promote and sell banquet facilities maximising all sales
Held Diploma potentials

Provide a high level of human resource management of all colleagues
Communicate with all department heads on upcoming banquets, guest
E-mail your interest needs and booking requirements
BANQUET SUPERVISOR
The role of the Function Supervisor is to ensure the smooth operation of banquets,
Learning and development overseeing employees and ensuring guest expectations are exceeded.
Previous experience

Ensure a high level of quality customer service is achieved at all times
Moving across
Lead the banquet team with clear direction, supervision and customer
Permanent positions available care
Ensure all banquets progress smoothly and exceed guest requirements
Monitor and transact all financial transactions for appropriate handling
Provide and monitor the responsible service of alcohol at all times

APPRENTICE CHEF
Food and Beverage Department - Kitchen
An apprenticeship in commercial cookery is usually three years under the careful
Learning and development guidance of qualified trades people. An apprenticeship is an opportunity to learn new
and exciting skills that may be used in a hotel, restaurant or banquet facility and also
Previous experience great skills to have at home too!
Moving across Some of the main duties

Prepare and present menu items, mise en place & other food items
Take part in the development of new menus & specials
Correctly use equipment in a safe and hygienic way
Back to career pathways Display food in a creative and attractive manner
Your pathway developer Conduct stock rotation
E-mail your interest Follow ordering procedures
Monitor all deliveries for quality, quantity/weight & freshness.

CHEF de PARTIE
The role of the Chef de Partie is to provide a high standard of food and monitor and
Learning and development provide guidance to Commis Chef and Apprentices under direction from the Executive
Chef.
Previous experience

Moving across
Permanent positions available Take a designated section, preparing mis en plus and guest
orders
Assist Commis Chefs and Apprentice Chefs in developing skills
Held Certificate IV - Supervision and knowledge
Back to career pathways Work with kitchen colleagues to design menus, special dishes
and special guest requests
E-mail your interest Ensure all stock received is appropriately handled

COMMIS CHEF
The role of the Commis Chef is to provide a high standard of food under direction from
Learning and development senior chefs while further developing skills and knowledge.
Previous experience

 Some of the main duties
Moving across
 Take a designated section, preparing mis en plus and guest
orders under the guidance of senior chefs
 Assist Apprentice Chefs in developing skills and knowledge
 Work with kitchen colleagues to design menus, special
Back to career pathways dishes and special guest requests
Your pathway developer  Ensure all stock received is appropriately handled

EXECUTIVE CHEF
The Executive Chef leads a talented team of chefs, apprentices and other kitchen
Learning and development colleagues with innovation in food and menu design, meeting budgets and financial
management of the department.
Previous experience
Moving across
Main Duties
Food preparation and cooking
Permanent positions available Specialised menu design
Menu development and design
Relief positions available Food production
Purchasing management
Held Diploma Team and colleague leadership
Human Resource management
Back to career pathways Occupational health and safety management
Public cooking demonstrations
Your pathway developer Guest liaison
Supplier selection
KITCHEN STEWARD
The Kitchen Steward provides support the kitchen brigade by preparing raw produce as
Learning and development requested, and maintaining the kitchen in a clean and sanitary standard at all times
Previous experience
Where this role leads Main Duties

Prepare raw ingredients as requested
Moving across
Permanent positions available Promptly clean and return all kitchen utensils, crockery and
cutlery
Clean all bench areas and floors on a continual basis
Assist with storing stock and deliveries to the appropriate
Back to career pathways locations
Clean floors in the kitchen, service dock and storage areas
SOUS CHEF
The role of the Sous Chef is to manage the day to day production of food and ensure the
Learning and development efficient, cost effective and smooth running of the kitchen and its staff by actively having
hands on approach and acting in the capacity of Executive Chef in the absence of the
Previous experience Executive Chef.

Main Duties
Moving across Prepare menu items from the designated kitchen section
Ensure the kitchen is operating to its best ability by leading the
Relief positions available kitchen team
Held Diploma Prepare kitchen rosters and assist the executive chef with
recruitment of kitchen colleagues
Monitor, order and follow up on kitchen stock and supplies
E-mail your interest Take an active part in the development costing and budgeting of
menus
BAR ATTENDANT
Food and Beverage Department - Service
The role of the Bar Attendant is to provide prompt and friendly service of a range of
Learning and development alcoholic and non-alcoholic beverages to guests and to colleagues ordering on behalf of
guests
Previous experience

Main Duties
Moving across Prepare alcoholic and non-alcoholic beverage according to guests
requests and colleague orders
Ensure the bar area is clean, well presented and is a comfortable
Relief positions available environment
Held Certificate III Provide responsible service of alcohol at all times

Monitor stock levels and request stock to ensure supplies meet
operational needs
E-mail your interest Engage high standards of selling techniques at all times
COMMIS WAITER
Food and Beverage Department –Service
The role of the Commis Waiter is to assist experienced Food and Beverage Attendants to
Learning and development achieve high standards of customer service by providing addition service, equipment and
supply support
Previous experience

Main Duties
Moving across Assist Food and Beverage attendants as directed
Permanent positions available Provide table service of food items from the kitchen to the guest or
service areas as directed
Assist in clearing guests tables as directed
Prepare any food mis en plus items are requested or detailed
Your pathway developer Clean and reset tables and other guest areas
E-mail your interest Assist in cleaning the outlet

FOOD & BEVERAGE ATTENDANT
The role of the Food and Beverage Attendant is provide prompt and friendly food and
Learning and development beverage service to all guests.
Previous experience

Provide food and beverage service to guests
Moving across
Ensure responsible service of alcohol is adhered to at all times
Engage selling techniques to provide the best possible range of options
Relief positions available to guests

Prepare any food mis en plus items for service
Clean and reset tables and other guest areas
Assist in cleaning the outlet
FOOD & BEVERAGE MANAGER
The role of the Food and Beverage Manager is to provide long term planning in relation
Learning and development to financial, human resource, marketing and promotions under the guidance and
direction of the property manager.

Monitor, review and ensure total quality customer service is achieved
Moving across at all times
Permanent positions available Manage the department’s budget by ensuring targets are met, costs are
in line and correct percentages have been used
Ensure all departments are maintaining a high standard or employee
relations
Ensure all departments are meeting the relative legislative
Back to career pathways requirements
Your pathway developer Plan, promote and evaluate all sales and promotional activities within
the department
Ensure every effort is made for the department to work within the
liquor license
FOOD & BEVERAGE SUPERVISOR
The role of the Food and Beverage Supervisor is to ensure the smooth day-to-day
Learning and development running and weekly planning of the outlet achieve the highest standard in product, outlet
and customer service

Main Duties
Moving across Oversee colleagues within the outlet to ensure high standards of service
are achieved at all times
Engage selling techniques to provide the best possible range of options
Held Certificate IV - Supervision to guests
Back to career pathways Prepare any food mis en plus items for service

Clean and reset tables and other guest areas
Assist in cleaning the outlet
OUTLET MANAGER
Food & Beverage Department - Service
The role of the Restaurant Manager is to provide long term planning in relation to
Learning and development financial, human resource, marketing and promotions under the guidance and direction
of senior management.
Previous experience

Manage the total quality service of the outlet
Moving across
Permanent positions available Take responsibility for the financial management of the outlet
including budgets and forecasts
Identify sales and promotional ideas and make recommendations
Held Diploma
Lead and manage colleagues in the outlet
Your pathway developer Present the outlet in such a way that is appealing and enticing to
guests
DUTY MANAGER
Front Office Department
The role of the Duty Manager is to ensure the entire property operates smoothly and
Learning and development effectively throughout the shift and is organised for the oncoming shift.
Previous experience

Manage the total quality service of the property
Moving across
Regularly monitor the flow, operation and guest satisfaction level
Permanent positions available throughout the property

Assist outlets or departments during peak times
Held Diploma
Ensure the property is safe, secure and a comfortable environment for
Back to career pathways guests
Your pathway developer Act as the first point of call for guest or colleague queries or problems
E-mail your interest Ensure responsible service of alcohol is adhered to at all times
FRONT OFFICE MANAGER
The role of the Front Office Manager is to strategically plan and oversee the reception
Learning and development and reservations sections of the hotel.
Previous experience

Moving across
Take responsibility for the financial management of the outlet
Permanent positions available including budgets and forecasts
Relief positions available Identify sales and promotional ideas and make recommendations
Held Diploma
Lead and manage colleagues in the outlet
Present the outlet in such a way that is appealing and enticing to
Your pathway developer guests
GUEST RELATIONS OFFICER
The role of the Guest Relations Officer is to provide a high level of support and
Learning and development information to guests at the Hotel’s front desk and handle enquiries relating to
reservations.
Previous experience

Main Duties
Moving across Check in and check out guests

Provide customer service to in-house guests and outside enquiries
Take reservations and make bookings
Process guest accounts and take payments
Take every opportunity to engage effective sales techniques to
maximise guest satisfaction
GUEST RELATIONS SUPERVISOR
The role of the Guest Relations Supervisor is to ensure the smooth day-to-day operations
Learning and development of the front office, reservations and reception of the Hotel
Previous experience
Main Duties
Where this role leads Manage the total quality service of the outlet
Moving across
Take responsibility for the financial management of the outlet
Permanent positions available including budgets and forecasts
Relief positions available Identify sales and promotional ideas and make recommendations
Held Certificate IV - Supervision Lead and manage colleagues in the outlet

Present the outlet in such a way that is appealing and enticing to
Your pathway developer guests
NIGHT AUDITOR
The role of the night auditor is to monitor the financial transactions and complete
Learning and development routine records and reports while maintain a safe and secure environment for our guests.
Previous experience

Act as the responsible manager on duty
Moving across
Reconcile all point of sale terminals
Take telephone reservations and enquiries
Provide check in and check out service to guests
Held Diploma
Back to career pathways Ensure the hotel is safe secure at all times
Your pathway developer Handle emergency situations
RESERVATIONS ATTENDANT
The role of the Reservation Attendant is to maximise sales of the hotel by ensuring all
Learning and development guest telephone queries are converted into sales with the best possible yield .
Previous experience

Main Duties
Moving across

Promptly take calls, redirecting calls, answering queries or taking
Relief positions available reservations
Held Certificate III Engage sales techniques to gain the best yield on room rate and
add on sales
Make every attempt to convert each query into a sale
Provide on-sale information on other properties within the group
RESERVATIONS MANAGER
The role of the Reservations Manager is to ensure all reservation queries and bookings to
Learning and development the hotel attract the best possible rate including additional add-on items.
Previous experience

Main Duties
Moving across Ensure all calls are taken promptly and professionally
Set targets for reservations so that sales techniques are used to
Relief positions available gain the best yield on room rate and add on sales
Held Diploma Monitor targets and budgets to ensure the department is

maximising all possible revenue potentials
Identify any periods or dates that may require attention and
engage yield management techniques to maximise sales
RESERVATIONS SUPERVISOR
The role of the Reservations Supervisor is to ensure all reservation queries and bookings
Learning and development to the hotel attract the best possible rate including additional add-on items.
Previous experience

Main Duties
Moving across Ensure all calls are taken promptly and professionally
Set targets for reservations so that sales techniques are used to
Relief positions available gain the best yield on room rate and add on sales
Held Certificate IV - Supervision Monitor targets and budgets to ensure the department is
maximising all possible revenue potentials
Identify any periods or dates that may require attention and
Your pathway developer engage yield management techniques to maximise sales
EXECUTIVE HOUSEKEEPER
Housekeeping Department
The role of the Executive Housekeeper is to strategically plan, implement and evaluate
Learning and development management standards and leadership qualities in the fields of human resource,
financial, quality customer service and occupational health and safety management.
Previous experience
Moving across
Take responsibility for the financial management of the outlet including
Relief positions available budgets and forecasts
Held Diploma Ensure all rooms and guest areas are well presented and hygienically clean
at all times
Lead and manage colleagues in the outlet to meet guest expectations and
Company standards
Monitor stock levels and maintain levels to ensure efficiency in the
department
Manage the human functions of the department

HOUSEKEEPING SUPERVISOR
The role of the Housekeeping Supervisor is to assist the Executive Housekeeper in the
Learning and development day-to-day operations of the department by ensuring Company and industry standards
are maintained by housekeeping colleagues in a timely and cost effective manner
Previous experience

Main Duties
Moving across
Oversee housekeeping colleagues to ensure they are meeting the
Permanent positions available targets of the property
Relief positions available Assist in the preparation and costing of rosters

Conduct inspections on rooms for presentation, cleanliness and
Back to career pathways Company standards
Your pathway developer Assist the Executive Housekeeper in monitoring and ordering
supplies and stock to meet operational needs
E-mail your interest Report any damage to the maintenance department for repair
ROOM ATTENDANT
The role of the Room Attendant is to clean the guest rooms and guest areas to a industry
Learning and development Company standards within the designated timeframes.
Previous experience
Main Duties
Moving across Clean and prepare rooms for guests
Permanent positions available Ensure all rubbish and soiled laundry is promptly move to the
appropriate area
Held Certificate III Maintain laundry and storage areas and trolleys in a clean and safe
manner
Clean and tidy public areas
Report any damage to the maintenance department for repair
GARDENER
Maintenance Department
The role of the gardener is to prepare, present and maintain internal and external
Previous experience garden beds, planters and pots.

Main Duties
Moving across
Permanent positions available Maintain all plants in a well presented manner taking into account
pruning and plant needs
Ensure the gardens are reflective of the overall concept of the Hotel
Held Senior High School
Remove rubbish and any dead foliage to maintain the gardens in a
Back to career pathways well presented manner
Ensure all grassed areas are mowed and well presented
Maintain a replanting process to ensure all garden areas remain well
presented.
MAINTENANCE MANAGER
The role of the Maintenance Manager is to maintain the good working order of all
Learning and development aspects the property in a safe and productive manner as identified by guests and all
relevant departments.
Previous experience
Main Duties
Moving across Monitor the property to ensure all maintenance issues are dealt with
promptly, safely and in accordance with regulations and
Permanent positions available legislation
Relief positions available Plan the workflow of the department ensuring all work is conducted
by the maintenance team
Held Diploma
Identify sub contractors or outsourced companies to provide the best
Back to career pathways solutions to maintenance issues
Monitor the grounds of the property to ensure garden colleagues are
E-mail your interest presenting the grounds to the company requirements
Liaise with other departments on maintenance issues

MAINTENANCE PERSON
The role of the Maintenance Person is assist in maintaining the plant and equipment of
Previous experience the property in a safe and well presented manner.
Moving across Main Duties
Permanent positions available Maintain the pool in a clean well presented manner

Assist the Maintenance Manager in general repairs, replacing or
outsourcing appropriately qualified people to repair plant
Held Certificate III and/or equipment

Check and replace lighting throughout the property
Assist in the general presentation of the grounds, equipment and
E-mail your interest furniture of the hotel
Ensure all equipment is safe to use and appropriately secured

ENTRY LEVEL ROLE
Welcome to Sun Paradise Hotels!
Learning and development This role does not require previous experience in the hospitality industry.
It is an opportunity for you to join Sun Paradise Hotels and learn about
your area of interest.
Relief positions available We recommend that you consider the exciting learning and development
options available to you with our Sun Paradise Business Course.

Some tips
 Check out the career pathways
that interest you and send us

your career pathway developer
 Read up on the personal
attributes that you may need for

this role
 Don’t be afraid to contact us!
We’re here to help you with your

career with us
MOVING ACROSS
Sorry!
There are no similar roles to

this one.
However,
if you are thinking of a change
and not quite ready for the
next step up,
Properties with this role
consider a transfer to another
property.

CERTIFICATE III
Hospitality Operations
Accounts Assistant Earn while you learn!!!
A structured program, usually for a nominal duration of twelve months or more, which
Banquet Attendant is available either on a part-time or full-time basis. A Traineeship is a valuable first step
to a rewarding career with the hospitality and tourism industry. Enjoy the balance
Bar Attendant between working and earning the same rates of pay as your colleagues and work toward
a qualification in Hospitality. A trainer will visit you regularly to assist you and your
Commis Waiter team leaders will provide support and on the job training to achieve success in your
career with us.
Food & Beverage Attendant
Guest relations Officer Key aspects

Kitchen Steward
 No cost to enrol
 Nationally recognised qualification
Receptionist  Earn while you learn
 Same rate of pay as other colleagues
Reservations Attendant  Low stress low impact learning option
Room Attendant
 No tricky assessment methods
 On the job training
Permanent positions available  Stepping stone to other qualifications
 Recognized overseas
The next step in your learning  No hidden tricks!
Apply now
CERTIFICATE III
Commercial Cookery
Apprentice Chef A recipe for success!!!
Apprenticeships are a great way to build your career in the hospitality industry. It will
Kitchen Steward provide opportunities with many properties throughout Sun Paradise Hotels and
Resorts. Gain a trade qualification and develop skills and knowledge whilst working in
Permanent positions available with us without the need for fulltime study. An apprenticeship is traditionally a full time
structured employment based training program over a period of four years.
The next step in your learning

Key aspects
Apply now  Earn while you learn
 Develop a fantastic skill
 Gain a trade qualification
 Terrific career development opportunities
 Low stress low impact learning option
 No tricky assessment methods
 On the job and some off the job training
 Recognized overseas
 No hidden tricks!
Accounts Payable Clerk
Banquet Supervisor
CERTIFICATE IV
Supervision
Central Credit Controller
Chef de Partie Lead by example!!!

A comprehensive study of front line management and the critical role that a supervisor
Commis Chef plays with Sun Paradise Hotels and Resorts. There are three options for the
requirements to enter this cutting edge course; completion of Certificate III in
Food & Beverage Supervisor Commercial Cookery or Hospitality Operations or an application for Recognition of
Prior Learning (RPL) with a minimum of five years hospitality operations experience.
Guest Relations Supervisor
Housekeeping Supervisor Key aspects

Personal Assistant  Nationally recognised qualification
 Earn while you learn
Reservations Supervisor  Learn about people, situations and lifestyles
 Build a professional network
Sales Co-ordinator  Enjoy opportunities for career development
 Workshop and innovative e-learning delivery
 Assessments based on real workplace situations
The next step in your learning  pathway for diploma & bachelor programs
 Ability to use learning immediately
Course Pre requisites A or B
Recognition of Prior Learning Subjects covered in this course

1 Human Resource Operations
Back to career pathways 2 Accounting & Financial Management
3 Food & Beverage Management
4 Business Communications I
Request Course Information
Assistant Accountant
Banquet Manager DIPLOMA

Duty Manager Hotel Management
Executive Chef Building the foundations for your future!!!
The Diploma in Hotel management will provide you with a broad overview of strategic
Executive Housekeeper management skills and knowledge required for a variety of career positions with Sun
Paradise Hotels and Resorts. There are two options for the requirements to enter this
Front Office Manager cutting edge course; completion of Certificate IV in Supervision or an application for
Recognition of Prior Learning (RPL) with a minimum of five years hospitality operations
Maintenance Manager experience with at least three years in a supervisory role.
Night Auditor
Outlet Manager Key aspects

Reservations Manager  Earn while you learn
 Apply your learning into your day-to-day work
Sous Chef  Identify your career goals
 Be well regarded for your focus & direction
Permanent positions available  Workshop and innovative e-learning delivery
 Assessments based on real workplace situations
The next step in your learning  pathway for diploma & bachelor programs
 Ability to use learning immediately
Course Pre requisites
Recognition of Prior Learning Subjects covered in this course

Back to career pathways 1 Contemporary Workplace Relations Issues for the Tourism and Hospitality
industries
2 Tourism and Hospitality Services Management
3 Accounting and Financial Analysis
4 Tourism and Hospitality Marketing
Request Course Information
5 Project and Risk Management
BACHELOR OF BUSINESS
Hotel and Resort Management
Executive Assistant Manager Achievable and highly recognised degree in Australia and overseas!!!
This degree is a highly recognized qualification preparing our colleagues for a career in
Finance Manager hotel and resort management. The course provides a diverse and innovative range of
modern business principles designed to meet the emerging needs of our leadership team.
Food and Beverage Manager
Human Resource Manager Key aspects

Marketing Manager  Cutting edge course framework
 Part time external studies
Property Manager  Flexible to work/life/study balance
 A respected and sought after qualification
Sales Manager  Knowledge to apply into senior roles
Systems Manager
 Expectation of executive level positions
 Direct application of theory into practice
Course Pre requisites
Back to career pathways Subjects covered in this course

1. 12 units covered by completing the diploma course
2. 24 units consisting of 18 core units and 6 electives
Request Course Information 3. 12 elective units from which to choose
4. 4 Internship units covered by demonstration of hours worked
MASTERS
Hotel Administration
Chief Executive Officer Position Description
The Masters of Hotel Administration is a 12 unit program designed to provide high level
Group Financial Controller management education and industry specific studies to those already working in the field
of tourism and hospitality management. This course is an ideal way to consolidate
General Manager proven industry skills into an internationally recognised postgraduate degree.
Operations Manager
Permanent positions available Key aspects

Back to career pathways  Convert proven industry skills into a formal qualification
 Recognized nationally and internationally
Your pathway developer  Innovative and current units
 Allows for specialization
Request Course Information  Flexible learning options available
Subjects covered in this course

1. 12 units to complete the MBA
2. 4 core units
3. 16 elective from which to choose
RECOGNITION OF PRIOR LEARNING
Back to Certificate III Hospitality

Each course is made up of a number of units or
Back to Certificate III Cookery
subjects. In some circumstances you may have
Back to Certificate IV Supervision industry standard experience and knowledge
Back to Diploma in Hotel MGT
in a particular unit or subject. If this is the case,
you may apply for a Recognition of Prior
Back to Bachelor of Business
Learning (or RPL).
Back to Masters
Back to career pathways You will be required present a range of

Your pathway developer information, known as evidence, to the
registered training organization to demonstrate
E-mail your query
that you are able to competently perform the
criteria set out as industry benchmarked
standards in the unit of competency. This
evidence may include prior learning, or day-to-
day tasks that you perform in your work.
BEFORE YOU PLAN YOUR CAREER…..
DISCLAIMER
Sun Paradise Hotels Career Pathway planners are designed as a guide only and should be used to
assist you in achieving your career goals.
Career opportunities with Sun Paradise Hotels will also depend on availability of positions at the time
and all decisions on promotions and transfers will also depend on a continual and demonstrated
high level of the individual’s work performance, attitude, attendance, grooming, dedication,
learning and development.
To ensure a fair and equitable process for choosing the most appropriate candidate for positions at Sun
Paradise Hotels, management reserves the right to advertise and promote all positions internally
and externally.
I have read the disclaimer I have read the disclaimer I have read the disclaimer I have read the disclaimer I have read the disclaimer
and understand that the and understand that the and understand that the and understand that the and understand that the
Sun Paradise Hotels career Sun Paradise Hotels career Sun Paradise Hotels career Sun Paradise Hotels career Sun Paradise Hotels career
pathway is a guide only to pathway is a guide only to pathway is a guide only to pathway is a guide only to pathway is a guide only to
my career development. my career development. my career development. my career development. my career development.
ENTER ENTER ENTER ENTER ENTER
THE ROOMS DIVISION THE FOOD THE COOKERY THE FRONT THE FINANCE
PATHWAY SERVICE PATHWAY OFFICE PATHWAY
PATHWAY PATHWAY

Sun Paradise Hotels
Job locator guide
Grand Sun Paradise
Hotels Administration Front Office Housekeeping Maintenance Food & Beverage
Sun Paradise Hotels

& Resorts Administration Front Office Housekeeping Maintenance Maintenance
Sun Paradise Condo-

Hotel Administration Front Office Housekeeping Maintenance Maintenance
[Condo-Tel]
Sun Paradise Express

Administration Front Office Housekeeping Maintenance
Sun Paradise
Villas Administration Front Office Housekeeping Maintenance

Jobs Vacancies
being Open
Sorry we are no have Jobs being

Open at the moment, visit next
time

Career Path at Hotels (Draft)

Uploaded by

Document Information

Original Description:

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Career Path at Hotels (Draft)

Uploaded by

Copyright:

Available Formats

PROFESIONAL COACHING TO GUIDE YOU TO BECOME

Drs. Agus Purwanto, SE MM

Group Group Group Group Group Group

Sous Banquet Outlet Duty Assistant

CLICK ON ANY TOGGLE Position Description

Where this role leads

Permanent positions available

Your pathway developer Sales and marketing

E-mail your interest Human resource management

Liquor licensing management

Where this role leads Some of the main duties

Liquor licensing management

Permanent positions available Public relations and communications

Relief positions available Financial management

Held Master Business forecasting and reporting

Back to career pathways Sales and marketing

Your pathway developer Human resource management

E-mail your interest Owner relations

Liquor licensing management

Where this role leads

Permanent positions available Preparing and organizing meetings and events

Relief positions available Scheduling appointments and other meetings

Held Certificate IV - Supervision Administrative duties

Back to career pathways Preparing and presenting reports

Your pathway developer Organizing travel and accommodation

E-mail your interest Client and supplier relations

Directing enquiries and communications

Where this role leads

Specific account enquiries

Where this role leads Some of the main duties

Relief positions available Ensuring business compliance is met

Held Master Building strategic business partnerships and relationships

Back to career pathways

CLICK ON ANY TOGGLE Position Description

Where this role leads Some of the main duties

Relief positions available Provide a consistent range of promotional campaigns

Where this role leads

Back to career pathways Send, collect and distribute all mail

Your pathway developer

E-mail your interest

Where this role leads Some of the main duties

E-mail your interest

Where this role leads

E-mail your interest

Back to career pathways Plan, monitor and report on scheduling of projects

Your pathway developer

Where this role leads Some of the main duties

Held Certificate IV - Supervision Process all payments received

Back to career pathways

CLICK ON ANY TOGGLE Position Description

Where this role leads Some of the main duties

Relief positions available Ensure all legal compliance is met

Held Bachelor of Business

E-mail your interest

Where this role leads Some of the main duties

Relief positions available Ensure all legal compliance is met

Held Diploma Provide and present detailed reports

Back to career pathways

E-mail your interest

Where this role leads

Permanent positions available

Back to career pathways

E-mail your interest Assist with all debtor accounts