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Hotel Industry PRESENTATION
Hotel Industry PRESENTATION
Hotel Industry PRESENTATION
Hotel today not only cater to the basic needs of the guest
like food and shelter provide much more than that, like
personalized services etc.
I. INDUSTRY PROFILE
The Indian hospitality industry has emerged as one of the key industries
driving growth of the services sector in India. It has evolved into an industry
that is sensitive to the desires and needs of people.
The fortunes of the hospitality industry have always been linked to the
prospects of the tourism industry and tourism is the foremost demand driver
of the industry. The Indian hospitality industry has recorded healthy growth
fuelled by robust inflow of foreign tourists as well as increased tourist
movement within the country and it hasbecome one of the leading players in
the global industry.
Foreign tourist arrivals (FTAs) into the country increased steadily from 2002
to 2008. FTAs dipped in 2009, due to the global economic slowdown;
however, the impact on the Indian industry was much lower than that on the
global counterparts. FTAs were expected to increase in 2020 but with the
global covid-19 pendamic a decline was seen. On the other hand, domestic
tourist movement within the country was the highest in 2015.
Major Hotel Industry Characteristics
Labour intensive
High Seasonality
1. Classified Hotels
2. Unclassified Hotels
1. Classified hotels
Hotels are classified based on the number of facilities and services provided
by them. Hotels classified under the Ministry of Tourism enjoy different kinds
of
benefits such as tax incentives, interest subsidies, and import benefits. Due to
lengthy and complex processes for such classification, a significant portion
of the hotels in India still remain unclassified. The Ministry of Tourism
classifies hotels as follows:
Within this category, hotels are classified as five-star deluxe, five-star, four-
star, three-star, two-star and one-star.
Heritage hotels
These hotels operate from forts, palaces, castles, jungles, river lodges and
heritage buildings. The categories within heritage classification include heritag
e grand, heritageclassic and heritage basic.
Licensed units
Branded players
This segment mainly represents the branded budget hotels in the country,
which bridge the gap between expensive luxury hotels and inexpensive lodges
across the country. Budget hotels are reasonably priced and offer limited
luxury and decent services. Increased demand and healthy occupancy have
fuelled growth of budget hotels. These hotels use various cost control
measures toaintain lower average room rates without compromising on service
quality. Ginger Hotels, ITC Fortune, Hometel, and Ibis are some of the popular
budget hotels.
These are small hotels, motels and lodges that are spread across the country.
This segment is highly unorganized and low prices are their unique selling
Marketing strategies
Opportunities
The prospects for the hotel industry in India are bright. With revival in the
global economy, international tourist inflow into the country is expected to
rise.
Additionally, hosting of international sports events and trade fairs and
exhibitions in the country are expected to aid both inflow of international
tourists and domestic tourist movement. The upcoming industrial parks,
manufacturing facilities and ports across the country provide a good
opportunity for budget and mid-market hotels. Although around 89,500
additional rooms are expected to come up in India in the next five years,
the supply of branded/quality rooms in India is much lower compared to
other countries across the globe.
Hotel Structure
.
COMPANY PROFILE
Xperience India Hotels & Resorts" is one of the leading hotel Management and
Marketing company in the Northern India travel & tourism trade. Established
by a team of industry's young and energetic entrepreneur having a significant
experience in the sales & marketing of hospitality products.
At, present, company is functioning as sales & marketing offices for nineteen
properties. Property portfolio is a mix of finest resorts & hotels. Company's
target is to do branding, marketing and promotion exercises in best possible
manner for its client properties among the right customer cluster, ie. tour
operators & corporates as well as overseas clients / Inbound Market) with the
objective of, to increase sales of the rooms revenue as well as establishing
desired brand positioning among the present and prospective customer base.
While, promoting these properties, we also ensure to promote the destination,
as being experienced tourism professional we understand the importance of
the destination marketing in context of any tourism or hospitality product
within the territory of that destination.
Company Strategy
ACCOMODATION
IN-ROOM FACILITIES
*24-hour room service *Satellite LED TV *Hi-speed WI-Fi internet
connectivity *Tea/coffee maker *Private bathroom with free toiletries.
FEATURES
*Complimentary Breakfast Sightseeing * Hi-speed Wi-Fi internet
connectivity in Public area *Business Center *Free Parking *Laundry
service for a charge *Travel
Training & Development Objectives :
The principal objective of training and development is to make sure the
availability of skilled and willing workforce to an organization. In addition
to that, there are other objectives: Individual, Organizational, Functional
and Social.
IV . ORGANISATION STRUCTURE
V. VARIOUS DEPARTMENTS
Here are various departments of a hotel which help in the smooth and
efficient
operation of the hotel. First four departments are the core and important
department in the hotel, which are directly responsible for day to day
operations.
I. CORE DEPARTMENTS:
A kitchen is a well designed closed area with skillful chefs and all necessary
equipment, tools and utensils liable for preparing food items as per guest
orders followed by standard recipes. It is a skilled food production team which
prepares food items as per the guest orders. It prepares food according to
the menu and there are two types of menu. They are as follows'
A` la carte menu (it is a choice menu where food and beverages are
individually priced)
Table d'hôte (it is a fixed menu where the price of food and beverages are
taken at once)
Stewarding Department:
This is a part of Kitchen Department and Housekeeping Department. This
department controls cleanliness of the hotels by handle washing, polishing
and cleaning of the cutleries and utensils.
3 FRONT OFFICE:
Given below are the few checklists followed in Front Office Dept. :
Back Office
· Reservation desk: this section is used for taking booking for
rooms.
f. Security
Security is mainly responsible for the safety and security of the hotel guests,
visitors, and hotel employees. This may include patrolling the hotel premises,
monitoring equipment, and in general, ensuring the security of guest, visitors,
employees and their securities. Engineering is responsible for the
maintenance and the operation of all machinery and equipment (including
heating, air- conditioning, and lighting.)
Given below are the few checklists followed in Housekeeping Dept.
:
HK Checklist - Inroom Date:
Hotel Abirami residency
Room
No
S.no Room Status
Room
Fresh Linen(Bed sheet and Duvet
1 cover)
2 Fresh Pillow Cover
3 Minimum 2 pillow
4 Clean Side Table ,chair and Table
5 Clean Window frame and glass
6 Clean Television and telephone
7 Clean and Working Kettle
8 No stain or smell in the kettle
9 Sealed Waterbottle
10 4 Sugar,2tea,2 coffee and 2 creamer
11 Clean Crockeries(2glass,2cup)
Clean Beverage Tray and
12 Consumable Tray
13 Working Tv and telephone
14 Clean Wardrobe
15 Clean Back and Under the bed
16 Clean Mirror
17 Clean Trash Bag
18 All Lights and Sockets Working
19 No Dust or Cobweb anywhere
20 Clean Walls not Stained
21 Good Fragrance
22 No Pest Found
23 No Seepage/crack anywhere
24 Floor Dusted and Moped
25 No Loose wires
Door and Window Door Safe and
26 Locking Properly
Bathroom
27 Clean Faucet
28 Clean Washbasin
29 Clean Under Washbasin
30 Clean WC Seat Cover and Not loose
31 Clean WC bowl
32 Clean Washbasin Bowl
33 No crack in the basin
34 All Pipes Working
Shower light and Mirror light
35 Working
36 Clean Window
37 Clean and Working Exhauster Fan
38 Fresh Bath Towel 2 Nos(unstained)
39 Fresh Hand Towel 1(unstained)
40 2 Soap,1Shampoo and 1 moisturiser
41 Toiletries Placed Correct
42 Clean floor tiles
43 Clean Wall tiles
44 Clean Transparent bucket and Mug
45 No Stains or Cobweb anywhere
46 No Seepage or Crack anywhere
47 Floor Wiped and Moped
48 Clean Bathmat
Bathroom door and Window Locked
49 properly
50 Air Freshner Present
51 Clean Water in Pipes
Houseman Signature