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Spectrum of Communication

Integrated Marketing Communication : Session 1


Structuring Communication

Audience Content Medium


Who are you talking to? What are you talking about? How are you talking to them?

• Colleagues
• Corporate brand & vision • Physical official interactions
(Internal mktg & updates)
(Corporate philosophy) (Face to face meetings,
• Prospective Colleagues corporate and field offices, facilities)
(Employer branding & communication) • Product / Service brand
(Brand vision & philosophy)
• Physical customer interactions
• Partners & Suppliers (Retail outlets, events)
(Transactional & Corporate brand • Product / Service features
building)
• Media interactions
(Physical features and benefits)
(OOH, print, audio, electronic,
• Investors & Government • Corporate culture digital, direct mktg)
(Markets, shareholders, (Employment & professional benefits)
regulatory bodies) • Operational interactions
• Regulatory information (sales, onboarding, after sales,
• Customers (Legal filings, financial market customer service, engagement
(Current, future, influencers, opinion interactions) programs)
leaders)
Executing Communication
IMC Segments

Infographics
Experiential Content Employer
& Data
Marketing Marketing Branding
Presentation

Buzz & Gamification Writing


Rural
Community & Communica-
Marketing
Marketing Engagement tion briefs
Experience Marketing

Aspects of experience marketing


• Immersive, interactive and involving a wide range of audience beyond the focused target customer
• Audience viewing of interactivity is also important and must be built into the experience design –
therefore most successful experiences are delivered in open, public areas
• Experience woven around a key product or brand proposition which is highlighted through the
experience in a memorable way
• Selection of situation in which to deliver the experience is critical – must match the product usage
scenario and brand ethos
• Majority of experience marketing are short term / event based modules which are implemented
sequentially
• Technology is one of the key levers of making an experience memorable
Experiential marketing examples

• NatGeo – AR in Mall - https://www.youtube.com/watch?v=noPalKUhAfo


• Mahindra XUV 500 – AR at AutoExpo - https://www.youtube.com/watch?v=lA-k3TsFPj4
• Asics – Run with Ryan - https://www.youtube.com/watch?v=yDs4j8ZHzVg
• Drink & Drive – Washroom Mirror - https://www.youtube.com/watch?v=jC5-1UXWJns
• Aarambh Help Desk – Rural school children - https://www.youtube.com/watch?v=yC7LSur_k0I
• Nike Twist – Building morph projection - https://www.youtube.com/watch?v=ulQkM6eXSdA
• Smart E-Ball – Car controller - https://www.youtube.com/watch?v=YeVhKGUH7cs
• Interactive Touch Table - https://www.youtube.com/watch?v=tQsudePyP5M
• Qualcomm Bus Stop - https://www.youtube.com/watch?v=FtXhHWZy3TE

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