Note:

This is a example of the corporate

presentation and Minutes of Meeting.
Local sites can use this as a guide for
their local Management Review.

Management Review
Eltek <Country>
Presentation & Minutes of Meeting
GFORM_018 Management Review Meeting Presentation and MoM template.pptx
Version 6, Modified 2018-01-11
<Name>
DD.MM.YYYY
Security Level: Internal use
Management Review attendance

• Location and date:

• Arranged by:

• Minutes by:

• Participants:

• Not present:
Purpose of the Management Review
ISO 9001:2015

9.3.1 General 

Top management shall review the organization’s

quality management system, at planned intervals,
to ensure its continuing suitability, adequacy,
effectiveness and alignment with the strategic
direction of the organization.  

9.3.3 Management review outputs

The outputs of the management review shall

include decisions and actions related to: 
• opportunities for improvement
• any need for changes to the quality
management system;
• resource needs.
Agenda

1. Follow up action list from previous Management Review

2. Policy and objectives (quality and environmental)

3. Changes that could affect the management system

4. Review of each main process (incl documentation, KPIs, audits)

5. Production process performance and product conformity

6. Status nonconformities and corrective actions

7. Suitability, adequateness and effectiveness of KPIs and EMS

 Follow up :
Previous Management Review

Slide 5 10/06/2020
 Previous Management Review
Action list

Nr. Action Responsible Deadline Status

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.

Slide 6 Tuesday, Octo

ber 06, 2020
Previous Management Review

• Status:

• Critical points:
 Policies and
objectives

Slide 8 10/06/2020
Quality Policy and Objectives

• Eltek is committed to Quality Assurance as a basic strategy for competitiveness and growth in the
global Telecom, Data Centre, and Industrial markets. We are focused on understanding our
customers’ evolving needs. Our policy is to continually improve our organization, processes, products
and services in order to stay competitive and meet or exceed our customers’ expectations.

Eltek’s quality objectives:

Develop state-of-the art products

- Through continuous innovation and the development of our products, surpass established standards and set new industry
benchmarks.

• Provide fault-free, reliable products meeting the agreed functions and specifications.
- Continuously improve our processes, products and services during the product lifetime through continuous evaluation of the needs
and expectations of all interested parties

• Deliver on time and at the agreed price

- Continuously improve operational performance along the value chain from our suppliers to our customers.

• Attract, develop and maintain resources adding value to the business

- Increase the motivation and skills of our people through continuous evaluation, training and development.

Conclusion/ action:
Environmental Policy and Objectives
As a global supplier within the Telecom, Data Centre, and Industrial markets, Eltek is committed to protecting the environment, our customers
and society.  Eltek recognizes that through integrating environmental management practices into all aspects of our business we can offer
innovative products and services while conserving and enhancing resources for current and future generations.

Eltek will take appropriate measures necessary to obtain this vision, and is committed to;
• Reduce emissions – design and develop products and processes that make more efficient use of energy and keep Eltek’s carbon footprint
to a minimum
• Operate responsibly – use operational methods that protect the employees, the community, and the environment
• Use resources efficiently – develop long life high efficiency products to provide our customers with reliable power infrastructure and
efficient operations
• Ensure appropriate use of product – provide customers with information in the appropriate use of Eltek’s products in a safe and
environmentally conscious manner
• Reduce waste – reduce waste by focusing on  design for easy recycling of products and packaging materials, and disposing of any
remaining waste in an environmentally sound manner

Eltek views the following key principles as fundamental elements in achieving compliance with the above policy:
• Commitment – Eltek is committed to compliance with all relevant environmental legislation, regulations, and other requirements applicable
to our business. 
• Support – Eltek’s management team is committed to periodically review and reaffirm its environmental management systems.
• Ownership – Through training and employee participation, Eltek is committed to create ownership at all levels of the organization. 
• Enhancement – Eltek is committed to continuous improvement of all aspects of our business that affect environment.

Implementing and maintaining this policy is a management objective.

Conclusion/ action:
 Changes that could
affect EMS

Slide 11 10/06/2020
 Changes that could affect EMS (1)
Context of the organization

4.1 Understanding of the organization and its context

The organization shall determine external and internal issues that are relevant to its purpose and its
strategic direction and that affect its ability to achieve the intended result(s) of its quality management
systems

Link to analyses:

Status:

Comment:

Conclusion/ Action:

Slide 12 Tuesday, October 06,

2020
 Changes that could affect EMS (2)
Needs and expectations of interested parties

4.2 Understanding the needs and expectations of interested parties

Due to their effect or potential effect on the organization’s ability to consistently provide products and
services that meets customer and applicable statutory and regulatory requirements, the organization
shall determine:
a) The interested parties that are relevant to the quality management systems
b) The requirements of these interested parties that are relevant to the quality management system

The organization shall monitor and review information about these interested parties and their
relevant requirements.

Link to analyses:

Status:

Comment:

Conclusion/ Action:

Slide 13 Tuesday, Octo

ber 06, 2020
Changes that could affect EMS (3)
ISO changes / organizational changes

Are there any changes in the applicable ISO standards that will affect
the Quality & Environmental Management System?

What significant changes are currently being made or have been made
to the system since the last Management Review?

Are any changes planned which may result in the need to change the
system? (Organisation, processes, products)

Conclusion/ Action:
 Changes that could affect EMS (4)
Requirements/laws/regulations

Any new customer requirements?

Any new laws or regulations?

Conclusion/ action:

Slide 15 Tuesday, Octo

ber 06, 2020
 Processes to be reviewed:

• Review:
- Process flow charts & documentation
- KPIs
- Findings in audits and complaints
- Changes that could affect the process
- Risk that could affect the process
- Resource needs (human and other resources)
- Is the process suitable, adequate and effective?

Slide 16 Tuesday, Octo

ber 06, 2020
Management (including risk management)
Management (including risk management)

• Comments/status of process elements (add bullet points as

necessary)

• Effectiveness of actions taken to address risk and opportunities?

• Are the Management processes suitable, adequate and effective?

Conclusion/ action:
Create products
Create

• Comments/status of process elements (add bullet points as

necessary)

• Are the Create processes suitable, adequate and effective?

Conclusion/ action:
Manage products
Manage

• Comments/status of process elements (add bullet points as

necessary)

• Are the Manage processes suitable, adequate and effective?

Conclusion/ action:
Supply products
Supply

• Comments/status of process elements (add bullet points as

necessary)

• Are the Supply processes suitable, adequate and effective?

Conclusion/ action:
Sell products
Sell

• Comments/status of process elements (add bullet points as

necessary)

• Are Sell processes suitable, adequate and effective?

Conclusion/ action:
Finance processes
Finance processes

• Comments/status of process elements (add bullet points as

necessary)

• Are the Finance processes suitable, adequate and effective?

Conclusion/ action:
Quality processes
Quality processes

• Comments/status of process elements (add bullet points as

necessary)

• Are the QA processes suitable, adequate and effective?

Conclusion/ action:
IT processes
IT processes

• Comments/status of process elements (add bullet points as

necessary)

• Are the IT processes suitable, adequate and effective?

Conclusion/ action:
HR processes (process owner)

• Review:
- Process flow diagrams & documentation
- KPIs
- Findings in audits and complaints
- Changes that could affect these processes
- Resource needs (human and other resources)
- Are the processes suitable, adequate and effective?
HR processes
HR processes

• Comments/status of process elements (add bullet points as

necessary)

• Are the HR processes suitable, adequate and effective?

Conclusion/ action:
Environmental processes

• Environmental processes to be covered in next management

meeting (May/June 2018)
Environmental processes (process owner)

• Comments/status of process elements (add bullet points as

necessary)

• Environment KPIs (CO2 emissions, freight)

Environmental processes (process owner)

• Communication from external interested parties,

including complaints:

• Are the Environmental processes suitable, adequate and effective?

Conclusion/ action:
 Production process
performance and
product conformity
(suppliers and internal)
Slide 39 10/06/2020
Process performance and product
conformity (supplier and internal)
Source: KPIs, Complaints, Cost of poor quality, Field Performance, FTPY, Stop orders,
Hot spots, and others - since the last Management Review.

• What trends were identified in customer feedback/complaints?

• What trends were identified in hot spots?

• What trends were identified in stop orders?

• What trends were identified in First Time Pass Yield (product conformity
testing)?

• What trends were identified in Field Performance?

• Is root cause being sufficiently addressed as applicable? If not, why and

what actions do the management team need to take to address this?
 Production process performance and
product conformity (suppliers & internal)
• First Time Pass Yield (product conformity testing)

• Field Performance

• Is root cause being sufficiently addressed as applicable? If not, why

and what actions do the management team need to take to address
this?

Conclusion/ action: Accepted. No further actions identified.

Slide 41 Tuesday, Octo

ber 06, 2020
 Status
nonconformities and
corrective actions

Slide 42 10/06/2020
Status of nonconformities and corrective actions (1)
Status and trends

• Status and trends

• What actions are currently outstanding and are they being

adequately addressed (focus on high risk actions only).

• What actions if any need to be taken by the management team to

resolve unsatisfactory progress?
Status of nonconformities and corrective actions (2)
Internal audits

• Audit status
Planned Executed

Internal audits # #

Non- Open non- Observations Improvement

conformance conformance suggestions
s s
Internal audits # # # #

• Audit trends
- Describe

Conclusion/ action:
Status of Corrective actions 3

• Audit status
Planned Executed Non- Open non-
conformances conformances
Eltek HQ  Eltek # # # #
Eltek HQ  Suppliers # # # #
Third Party  Eltek HQ # # # #
Customer  Eltek HQ # # # #
Customer  Eltek # # # #
suppliers

• Audit trends
- Describe
 KPIs

Slide 46 10/06/2020
 KPIs
• Are the KPIs still appropriate or do they need to be changed?

KPI Target Resources? Needed decisions or support

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<Name of KPI>

<Name of KPI>

<Name of KPI>

<Name of KPI>

<Name of KPI>

<Name of KPI>

Conclusion/ action:

Slide 47 Tuesday, Octo

ber 06, 2020
 Conclusion

Slide 48 10/06/2020
Conclusion
Eltek Management System and KPIs

• Other opportunities for improvement?

• Is Eltek Management System suitable,

adequate and effective?

Action:
Conclusion:
Actions defined in the Management Review
To be followed up in xxx

Nr. Action Responsible Deadline

1.

2.

3.

4.

5.

6.

7.

8.

9.

10.

11.