QUALITY PRESENTATION

Donald R. Veloso
HVAC INSPECTOR
 Good Customer Service is when the customer gets
his treatment that meet his/her expectations.

Customer Expectations Customer Receives in Actual

 Bad Customer Service is when the customer gets his
treatment less than his/her expectations.

Customer Expectations - no trace Customer Receives in Actual –

of Corrosion in piping materials Rusted Pipes
 When the Customer gets a little more than what
he/she expected , Good Service becomes excellent
customer service

Customer Expectations (400 Tons Customer Receives – 400 Tons

Chiller) Chiller in Good Condition