Rate Cloud – OF SLA Report – April ’20

Volume Details TAT & Accuracy

TAT & Accuracy (External) Trend - Jan to Apr 2020
Volume Processed - Jan to Apr 2020 100% 100.00%
1400 99% 99.50%

1200 98% 99.00%

TAT
98.50%
1000 97%

ACCURACY
98.00%
800 96%
97.50%
600 95%
97.00%
94%
400 96.50%
93% 96.00%
200
1096 974 1283 1274 92% 95.50%
0
Jan'20 Feb'20 Mar'20 Apr'20 91% 95.00%
Jan'20 Feb'20 Mar'20 Apr'20

No. of Contract processed

Migration-Customer Tariff: ABB TMC and Deppon – Completed. Months

No Reponses to RFI: Top 3 RM / NPC no response to the RFI – Nicklas

Anth, Mindy Chavarria and James Yeung . SLA Miss out: NIL
Contract Format Standardization: With respect to standardization, team
is working with Robert Holtorf, initiated & implemented for majority of
trade lanes of CMA and other carriers HLCU, MSCU, ZIM in pipeline.

Challenges Rate Cloud Sprint planning

• Contracts received in bunch with different trade lanes Sl.no Topic Status Comments
- Contracts of MSCU,CMDU received in bunch with different trade 1. Highlighting preferred OF FCL Closed  Completed in 5.2 Release
lanes – challenge in meeting TAT during month end . Carriers in Rate Search
- Slowness issue while uploading contract above 800 lines. 2. Customer Tariff New - Open  Target on 5.3 and 5.4 Release respectively.
Pickup/Delivery Upload
Note : Above report is included of Ocean FCL contracts received
Functionality for FCL and LCL
from RM’s and NPC’s
1