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Final Presentation of RM
Final Presentation of RM
Methodology
Introduction
• This study was conducted on the subject “customer
satisfaction in restaurants”.
12% 9%
5%
below 18
18- 25
26- 35
36 and below
74%
Pie Showing Respondents Belonging To Different
Annual Family Income Groups
ANNUAL INCOM E
17%
33%
150000- 300000
300000- 500000
500000 and abov e
50%
Table showing Average responses of the respondents on
different categories of food.
Gender
South
Chinese Punjabi Indian Continental Mexican Italian
1.86 1.51 2.45 2.00 1.90 2.04
Male
Setting up of Hypothesis
• Summary table:
continued….
ANOVA
Sum of Squares df Mean Square F Sig.
Chinese Between Groups 3.469 3 1.156 1.224 .306
Within Groups 80.328 85 .945
Total 83.798 88
Punjabi Between Groups 7.022 3 2.341 1.996 .120
Within Groups 109.040 93 1.172
Total 116.062 96
south Indian Between Groups 2.105 3 .702 .471 .703
Within Groups 120.648 81 1.489
Total 122.753 84
continental Between Groups 2.154 3 .718 .414 .744
Within Groups 100.620 58 1.735
Total 102.774 61
Mexican Between Groups .790 3 .263 .256 .857
Within Groups 33.967 33 1.029
Total 34.757 36
Italian Between Groups 3.533 3 1.178 .606 .614
Within Groups 93.236 48 1.942
Total 96.769 51
From the above table it is calculated that the null hypothesis is rejected and alternate
hypothesis is accepted.
The calculated value is less than the critical value.
So there is significantly difference in the preferences of different age groups.
Chi square test
Aim – To study the relation between the annual family income and the money spent
on per visit to a restaurant.
•Setting up of hypothesis
• Setting of Hypothesis
• Alternate hypothesis: Gender affects choice of exploring different
restaurants of the city.
• Summary table: