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NAME: IKBAL HOSSAIN
ID: 172020101016
B AT C H : 4 5 T H
D E PA RT M E N T O F B . B . A
PRIME UNIVERSITY
Presentation Topic
QUALITY CONTROL
 What is quality control ?
Quality control is a process that is used to ensure a certain level of quality in a product or
service.
It might include whatever actions a business deems necessary to provide for the control and
verification of certain characteristics of a product or service.
Most often, it involves thoroughly examining and testing the quality of products or the results
of services.
The basic goal of this process is to ensure that the products or services that are provided meet
specific requirements and characteristics, such as being dependable, satisfactory, safe and
fiscally sound.
 Basic examples of Quality Control
Manufacturers of food products often have
employees who test the finished products for
taste and other qualities.
Clothing manufacturers have workers inspect
garments to ensure that they are properly
sewn.
Service-oriented companies often have
representatives who observe the services
being performed or who do follow-up checks
to ensure that everything was done properly.
 When does Quality Control occur?
When raw materials are received prior to entering production.

Whilst products are going through the production process.

When products are finished - inspection or testing takes place before products are dispatched
to customers.

Evaluating people. (Applicable with service-oriented companies.)

Basic Tools of Quality
 Basic Tools of Quality
Check sheet - is a form used to collect data in real time at the location where the data are generated.
The data it captures can be quantitative or qualitative. When the information is quantitative, the
check sheet is sometimes called a tally sheet.

Control chart - also known as Shewhart charts or process- behavior charts, in statistical process
control are tools used to determine if a manufacturing or business process is in a state of statistical
control.

Histogram - is a graphical representation showing a visual impression of the distribution of data.

Flow chart - is a type of diagram that represents an algorithm or process, showing the steps as boxes of
various kinds, and their order by connecting them with arrows
 Some problems concerning Quality
Control
The inspection process does not add any "value". If there were any guarantees that no defective
output would be produced, then there would be no need for an inspection process in the first place.

Inspection is costly, in terms of both tangible and intangible costs. For example, materials, labor,
time, employee morale, customer goodwill, lost sales.

It is usually done by the wrong people - e.g. by a separate "quality control inspection team" rather
than by the workers themselves.

It is sometimes done too late in the production process. This often results in defective or non-
acceptable goods actually being received by the customer.
 Difference between Quality Control
& Quality Assurance
Though the two are similar, but there are some basic differences. Quality control is concerned with
examining the product or service — the end result ‐ and quality assurance is concerned with
examining the process that leads to the end result.

A company would use quality assurance to ensure that a product is manufactured in the right way,
thereby reducing or eliminating potential problems with the quality of the final product.
"Inspection with the aim of finding the bad ones
and throwing them out is too late, ineffective,
costly. Quality comes not from inspection but
from improvement of the process.“

- W. Edwards Deming