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CONFLICT AND

NEGOTIATION
GROUP B5
CONFLICT
• One party perceives another
party has negatively affected or is
about to negatively affect
something that first party cares
about.
Types of conflict:
 Task
 Relationship
 Process
Dynamic Conflict

LOCI OF
CONFLICT Intragroup Conflict

Intergroup Conflict
CONFLICT
PROCESS
NEGOTIATION

Preparation and Definition of Clarification and


planning ground rules justification

Bargaining and Closure and


Problem Solving Implementation
BARGAINING
STRATEGIES

• Distributive Bargaining
• Integrative Bargaining
DIFFERENCES IN
NEGOTIATION
EFFECTIVENESS

• Personality traits
• Moods and Emotions
• Culture
• Gender Differences
Reputation

NEGOTIATIN
G IN SOCIAL
CONTEXT Relationships

Third Party Negotiations

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