MANAGERS COACHING

LEADERSHIP AND MANAGEMENT

Purpose of the Session
Leadership isn't easy. It takes courage, commitment,
passion and a desire to find a way when one doesn't
seem possible.
Coaching Objectives
• Discuss the Leadership Challenge: Five Practices of
Exemplary Leadership

• Identify the essential qualities that people look for and

admire in a leader

• Identifyyour leadership strengths and areas of

improvement.
Bottom line
What makes the difference between being a leader or
not, is how you respond to challenges and it is all
embedded in the word VICKY:
VICKY
V- Versatile

I- Industrious

C- Creative

K- Keen learner

Y- Yes I can
Management
Presiding over resources which an organization uses
to function

Allocating resources prudently

Making the best possible use of people

Leadership
“Is the Art of mobilizing others to want to struggle for
shared aspirations”
Kouzes & Posner

“Influencing others by inspiring and enabling people

in the institution to achieve the common goals”
Steven L. Shane
Leading: The People Paradigm
Managing: The Process Paradigm
Doing things right
Efficiency
Maintains reality
Asks how and when
Eyes on the bottom line
Trust through results
“When leading you are focusing on the
right things; when managing you are
focusing on doing things right. Both
roles are crucial, but they differ
profoundly “

Warren Bennis
Characteristics of Good Leaders
Honesty
Integrity
Forward looking
Inspiring
Competent
Characteristics of Effective Managers
Leadership
Confidence
Experience
Knowledge
Communication
Organization
Time Management
Reliability
Delegation
High Credibilty
Employees Feel
A strong sense of team spirit

Believe their leader understands them as individuals

Feel listened to and are in the loop

Low Credibility
Low Credibility
• Rumour mill is alive and rampant

• Employees constantly need attention

• Employees feel unsupported and unappreciated

• Motivation and morale are like a rolle coaster ride

Developing Shared Values
Role of the Leader is to build shared values
= Positive work attitudes and performance
= Achieve the impossible.

“Shared values are the glue that holds an organization

together”

Kouzes & Posner

VISION MISSION
The economically active To provide appropriate,
persons empowered to efficient and affordable
uplift their standards. financial services to the
economically active
communities for
sustainable development
and empowerment.
Core values
Moto
INSPIRE A SHARED VISION
What Effective Leaders Do
• Cannot command commitment, only inspire it
• Good communication is a dialogue, not a monologue
• Must share their dreams so others can be excited and
play their part
• They need to learn about their team members‟ dreams,
hopes and aspirations
• How to communicate their passion
MANAGEMENT OVERSIGHT
Management
Management is the process of working with and
through others to effectively achieve organizational
objectives by efficiently using limited resources in a
changing environment.
Management is the process of planning, organizing
(coordinating), leading, and controlling the efforts of
organization members and of using all other
organizational resources efficiently and effectively to
achieve stated organizational goals (Peter F. Drucker).
EFFECTIVE BUSINESS MANAGEMENT
Business Management
This is the Art of running a business or company
according to its vision and Mission.
This may also to the management oversight to drive
increased business performance and ability to meet
the companies targets.
The end result of proper business management is
increased company revenue or sales, increased
incomes, efficient cost management, increased
business networks, employee and customer
satisfaction.
Effective Business Management Skills
Oversight
Proper planning
Time Management
Communication
Business chain management
Customer management
Staff management
Innovation
Effective Business Management Skills
Consistency
SMART goals
Motivator- reward and recognize hard work
Exemplary
Transparency
Time Management
“Time management is control over what you do next.
Your ability to choose between the important and the
unimportant is the key determinant of your success in
life and work.”

Brian Tracy
Time Questions
• Do you feel you have control over your time? Why or
why not?

• What methods or techniques do you use to manage

your time?

• How much of your time do you spend in inspiring your

team?
 "THE BAD NEWS IS TIME FLIES"

"THE GOOD NEWS IS YOU ARE THE PILOT.”

EFFECTIVE

EFFECTIVE PLANNING IS THE

FOUNDATION FOR
SUCCESSFUL RESULTS
Focus On

AM I DOING THE RIGHT THING OR AM I DOING

WHAT OTHER PEOPLE WANT?
Planning Takes

Decision Making

Discipline

Determination
Leaders- Make The Main Thing,
The Main Thing
Proactive activities are:
Preparation
Prevention
Planning
Relationship building/team building
Empowerment
Continuous Improvement
Personal Planning: One
Block out an hour at the end of the week to plan for
next week

Think about the best time that you believe you will
not be interrupted

 If an emergency occurs commit, to completing this

before the new week begins
Personal Planning: Two
Identify 2 Quadrant II activities that you want to work
on next week and block off appropriate time

 Set realistic goals

 If a crisis occurs – re-book the time

Management Styles
Democratic
Consultative
Directive
Persuasive
Achiever
Autocratic
Laissez faire
Management By Walking Around
Management Competences
Interpersonal skills
Communication and motivation skills
Effective organization skills
Motivation skills
Strategic thinking
Problem solving and decision making
Commercial awareness
Emotional intelligence
Risk management
Challenge the Process

Search for opportunities by seizing the initiative and

by looking outward for innovative ways to improve

Experiment and take risks by constantly generating

small wins and learning from experience
Challenging the Process - Dos
Challenge people to try out new and innovative ways
to do their work

Search outside the formal boundaries of my

organization for innovative ways to do what we do

Seek out challenging opportunities that test my own

skills and abilities
Challenging the Process - Dos
Experiment and take risks, even when there is a
chance of failure

Ask “What can we learn?” when things don't go as

expected

Make certain that we set achievable goals, make

concrete plans and establish measurable milestones for
the projects and programs we work on
Key Points
Challenge the Process:

It will take commitment

It will take creativity

 Success and Excuses do not talk
together. If you want Excuses,
forget about Success. If you want
Success, do not give excuses.
 Thank you for
listening to me