TRAINING ON

QUALITY IMPROVEMENT METHODS/TECHNIQUES

By
SHAIK URDANDA SAHEB
Quality Evolution….

TQM
Improvement in Quality

Quality through Design

Statistical Controls

Inspection

Supervisor

Workmen

1920 1940 1960 1980 200

0
Quality Gurus….

Walter A. Shewhart
Contributed to understanding of process variability. Father of SQC.
Normal distribution of data, Gaussian Curve or Bell Curve.

W. Edwards Deming
The father of quality evolution, Stressed management responsibility for quality.
PDCA cycle, PDSA cycle. (Deming cycle).

Joseph M. Juran
Defined quality as “Fitness for Use”, Developed cost of quality.
Pareto Analysis, 80-20% rule. Vital few and trivial many, vital few and useful many.
Juran triology (Quality Planning, Quality Control & Quality Improvement)

Armand V. Feigenbaum
Introduced concept of Total Quality Control.
Quality development, maintenance, improvements.
Quality Gurus….

Philip B. Crosby
Booked “Quality is free”, Introduced concept of zero defects.
Measurement of quality is cost of non conformance.
Quality is conformance to requirements (product and customer).

Kaoru Ishikawa
Developed cause and effect diagram.
Identified concept of internal customer.
Quality Circles.

Genichi Taguchi
Focused on product design quality, developed Taguchi loss function.

Shingeo Shingo
Introduced concept of SMED (Single Minute Exchange of Dies)
Poka Yoke
Quality Means….

Meeting customer needs.

Fitness for use.

Conformance to specification.
Quality Improvement Methods….??!!??

Quality
Do the right thing from the first time and every time.

Improvement
Make things better.

Method
A series of steps.
Quality Improvement Methods:

 5S
 Kaizen
 Five Why’s
 Poka yoke
 Muda , Mura, Muri
5S….

‘5S’ is a Japanese concept of workplace organization.

1S Seiri - Sort, 3S Seiso - Shine 4S Seiketsu - Standardize 5S Shitsuke – Sustain
2S Seiton-Set in Order

See the difference? 3. Shine - The area 4. Sustain – Maintain

4. Standardize -
1. Sort - All is cleaned as the Cleaning and and improve.
unneeded tools, work is performed identification methods
parts and supplies (best) and\or there are consistently
are removed from is a routine to keep applied.
the area. the work area clean.
2. Set in Order - A
place for
everything and
everything is in its
place .
5S….

LITMUS TEST for 5S.

30 Second Rule means one should be able to locate the required item within 30secs.

Simply….
Finding a place for everything and putting everything in its place.

5S is also the foundation for Continual Improvement (CI) and Lean implementation.
Kaizen….

“Kai” means Change

“Zen” means Better.
Kaizen is Change for better.

Kaizen is about continual improvement of

people, processes, procedures, and any other factors.

Employee empowerment through suggestion schemes is must for Kaizens.

Kaizen….
Poka Yoke….

Poka Yoke = Mistake Proofing

ATM Card getting stuck in.

Muda, Mura, Muri
Muda, Mura, Muri
Thank You