MASTERSKILL

UNIVERSITY COLLEGE OF HEALTH SCIENCES

THE LEADER
In Nursing & Allied Health
Education in Malaysia

PREMIER o RECOGNISED o TRUSTED

 Management Information System in
Masterskill University College of
Health Sciences (MUCH)

Mohammad Hakimy Bin Abdullah 2008307455

Amienurul Faidzan Bt Mohd Amin 2008314507
Elyia Iryane bt Othman 2008379901

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 INTRODUCTION

 A university is concerned with information, and

the role of information in the delivery and
creation of knowledge .
 Therefore, there is every reason to believe that
information technology (IT) revolution will
radically transform universities.
 These changes will cause a redefining of student,
lecturer, and administrative staff roles, needs, and
expectations, and are likely to cause profound
shifts in university functions and structures.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Cont.
 Gayle et al. (2003) suggested that every university and
college that aspires to be competitive in the twenty-first
century higher education environment has to make the most
effective use of IT.
 Therefore, IT should be one important strategy, among
others, that must be pursued by any university, especially
those in developing countries
 However, results from few studies conducted in Malaysia
suggested that most public universities in Malaysia have yet
to implement comprehensive strategic IT plans (Ismail et
al., 2007) and the extent, mode and quality of IT utilization
in the Malaysian academic environment are still behind
those of developed countries.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Cont.

 Therefore, using this approach, this study aims to

investigate in greater depth the current practices of IT
application in MASTERSKILL University College of
Health Sciences (MUCH).
 To understand better the problems faced
MASTERSKILL, this study will specifically examine
current IT application, IT practices, and how IT is being
used by the MASTERSKILL to make university
decisions. Findings from this study are very important to
the MASTERSKILL if they want to move into the top
tier and be among the world top-ranked universities.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 BACKGROUND OF
ORGANIZATION

 MASTERSKILL University College of Health Sciences

(MUCH) was established on 1 January 2000 with the
noble mission of becoming the premier college in
providing holistic education in Nursing and Allied Health
in the national and international health care industry.
 The aims - to contribute towards the nursing profession
and to meet the health needs of the community and the
nation.
 It prepares graduates to function effectively in
multifaceted roles in a variety of settings to promote the
health and well being of the people.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 BACKGROUND OF
ORGANIZATION (Cont.)

VISION STATEMENT
 The primary vision of our Institution is to be the
leader in providing excellent nursing and
healthcare education regionally

MISSION STATEMENT
 MASTERSKILL aims to become the premier
university college dedicated to developing
competent and high quality healthcare
professionals for the national and international
healthcare industry
MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009
 OBJECTIVES OF
MASTERSKILL

• To assist the government mainly the Ministry of

Health (MOH) in training and producing adequate
qualified professional nurses and allied health
graduates to meet the demand of various
government hospitals throughout the country.
• To train and produce qualified nurses and
paramedics for the private sector.
• To provide opportunities to the younger generation
to develop a successful career in nursing and
healthcare

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 PROBLEMS
STATEMENT

 Developing, operating and maintaining

business applications can be crucial to a
company’s success.
 Market requirements change quickly, and
employees demand a level of service that will
help them succeed in their productivity and
efficiency of their work.  
 As for MASTERSKILL, server down, speedy
and lack of hardware are the main problem.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 RESEARCH
OBJECTIVES

1. To investigate in greater depth the current

practices of IT application I MASTERSKILL
University College of Health Sciences.
2. To understand better the problems faced
MUCH
3. To examine current IT application, IT
practices, and how IT is being used by the
MUCH

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 RESEARCH
QUESTIONS

1. What are the current practices of IT

application in MASTERSKILL University
College of Health Sciences?
2. What are the problems faces by MUCH?
3. How are current IT application, IT practices,
and how IT is being used by the MUCH?

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 LITERATURE
REVIEW

Information technology
 One of the most critical concerns in information technology (IT)
related research has been the conceptualization and measurement of
this technology.
 The impact of IT on organizational performance will naturally vary
from organization to organization and industry to industry.
 Information technology is defined as a system made up of various
elements consisting of:
• hardware;
• software;
• telecommunication network;
• work stations;
• robots; and
• smart chips.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 LITERATURE
REVIEW (Cont.)

Higher education system in Malaysia

 As of year 2007, Malaysia had 12 universities and six
university colleges in the public domain.
 As for private domain, there were 11 private
universities and university colleges each, with another
five branch campuses of foreign universities.
 The establishment of private colleges was a result of an
amendment to the Education Act in 1995, leading to the
introduction of the Private Higher Education Act 1996.
 Because of these initiatives, several major corporations
were licensed to run private universities.
MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009
 LITERATURE
REVIEW (Cont.)

Information technology and higher education

in Malaysia
 Malaysia, since the inception of Vision 2020 in 1991
and Multimedia Super Corridor (MSC) in 1996, has
regarded new technologies as a critical factor in
ensuring that Malaysian economic development will
continue at the highest level (Juhary, 2005).
 Vicziany and Puteh (2004, p. 19) argued that despite
various IT programs established by the government,
“Malaysian government strategies have not placed
much emphasis on education and the use of IT”.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 LITERATURE
REVIEW (Cont.)
 Results from the study revealed Malaysian universities
have not taken up IT in innovative pedagogical way; do
not have IT strategies and those that have encouraged
IT have done so in an ad-hoc manner; IT approaches
lack administrative support and training; and IT
initiatives had little impact on the way university
management makes decisions.
 Therefore, headed by Universiti Teknologi Malaysia,
all public universities together with the Ministry of
Higher Education have worked together to come up
with a specific guideline, named “KICTSP IPTA
Strategic Plan”, for use by Malaysian higher education
institutions.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 SWOT ANALYSIS

STRENGHTS
1.MUCH is among the best health
university college in Malaysia.
2.Programmes offered in MUCH approved
by MQA (Malaysia Quality Accreditation)
and MOHE (Ministry of Higher Education).
3.Total profit earned by MUCH is over 80
million a year.
WEAKNESESS
1.MUCH provided inadequate facilities
for students and staffs.
2.MUCH is still lack of expertise in
education.
3.MUCH is still lack of technology
facilities.

OPPORTUNITIES THREATS
1.MUCH will become a benchmark for 1.MUCH more depending on lecturer
health University College in Malaysia. from Indian Country.
2.MUCH will attract more international 2.Tough competition from others health
students to join this university college. university college.
3.MUCH may have a joint venture with 3.Received negative perception from
international students. public towards MUCH.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 TOWS ANALYSIS
Internal
STRENGHTS WEAKNESESS
External Factors
Factors

 SO strategies use  WO strategies use

the strength to opportunities to
OPPORTUNITIES grab to grab the overcome the
opportunities weaknesses

 ST strategies use  WT strategies

strength to avoid minimize
THREATS threats weaknesses and
avoid threat.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 RESEARCH
METHODOLOGY

 PRIMARY DATA
• Questionnaire was distributed direct to staff of
MUCH.
• Multiple choice questions
• Distributed around 30 sets

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 SAMPLING
PROCEDURE

 Target population
- The target population for the study was consisting
of the staff of MUCH.
 Sampling Frame
- In this study, the sampling frame was randomly
selected based on the staff’s database.
 Sampling Technique
- Non Probability
- convenience sampling
MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009
 Cont.

 Sample size
- Refers only to 30 respondents of all the MUCH
staffs.
 Data analysis procedure
- SPSS software version 11.0

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Cont.
 Interview
- Information Technology Manager, Mr. Suraj a/l
Kumaran
 Secondary Data
- Journals, articles, company records and archives,
government publication

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 EXISTING SYSTEM
 Information system
 Server
- Dell™ PowerEdge™ R300 is a high performance
server, high availability of connectivity and ideal
server for applications serving in web systems.
 Network Computer
- All computers at main campus are connected
through WLAN (Wireless Local Area Network).

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Cont.
 Software
 Windows Vista
 Windows XP Professional.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 SYSTEM IN MUCH

 Class Attendance Systems (CATS)

- Class attendance for every semester
- Absenteeism for discipline matters.
 CASS
 Admission and Record (A&R)
 Logistics
 Student Affair

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Cont’
 Goldmine System.
 Marketing
- Record data about new intake based cohort and
intake.
- linked with Admission and Record (A&R)

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 ANTI-VIRUS
 Kaspersky Anti-Virus 6.0
Advantages:
o Superior antivirus protection; has free and paid versions; supports
Windows 98 through Windows XP.

o Light and fast and consistently wins detection awards against the
competition; it's worthy

o This antivirus application easy enough for beginners, with

customization features that will please more advance users, as well

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Cont.
Kaspersky Internet Security 6.0
Advantages:
o Unified line of defense.
o Compatibility.
o Simplicity and Convenience.
o Protection from viruses

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 SURVEY & QUESTIONNAIRE

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q1: Are you male or female?

VALID
GENDER FREQUENCY PERCENT PERCENT
Male 19 63% 63%
Female 11 37% 37%
Total 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q2: Which department do
you come from?
VALID
DEPARTMENT FREQUENCY PERCENT PERCENT
HUMAN CAPITAL MGT 10 33% 33%
ADDMISSION & RECORD 5 17% 17%
EXAM 4 13% 13%
LOGISTIC 3 10% 10%
MARKETING 3 10% 10%
ACADEMIC 5 17% 17%
TOTAL 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q3: What time that do you
usually use the internet?
VALID
HOURS FREQUENCY PERCENT PERCENT
7.30 am - 12 pm 18 60% 60%
12 pm - 5 pm 10 33% 33%
5 pm - 10 pm 2 7% 7%
TOTAL 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q4: What system that you
usually use?
VALID
SYSTEMS FREQUENCY PERCENT PERCENT
EHCM 12 40% 40%
CASS 7 23% 23%
GOLD MIND 1 3% 3%
CAT 10 33% 33%
TOTAL 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q5: Is the system
effective?
SYSTEM VALID
EFFECTIVENESS FREQUENCY PERCENT PERCENT

YES 2 7% 7%

NO 28 93% 93%

TOTAL 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q6: Is the system user
friendly?
USER FRIENDLY
SYSTEM FREQUENCY PERCENT VALID PERCENT

YES 10 33% 33%

NO 20 67% 67%

TOTAL 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q7: Do you satisfied with
the system?
VALID
STAFF SATISFACTION FREQUENCY PERCENT PERCENT

Yes 2 7% 7%

No 28 93% 93%

TOTAL 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q8: What is the main problem
during using the system?

VALID
PROBLEMS FREQUENCY PERCENT PERCENT
Server down 20 67% 67%
Speedy 8 27% 27%
Lack of Hardware 2 7% 7%
TOTAL 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q9: Did you attend any
training that related to IT?
VALID
STAFF TRAINING FREQUENCY PERCENT PERCENT

YES 0 0% 0%

NO 30 100% 100%

TOTAL 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Q10: Do you have any
suggestion to improve?
SUGGESTION TO VALID
IMPROVE FREQUENCY PERCENT PERCENT
UPGRADE STAFF PORTAL 10 33% 33%
INTRODUCE STUDENT
PORTAL 8 27% 27%
PROVIDE IT TRAINING FOR
STAFF 12 40% 40%
TOTAL 30 100% 100%

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 PROBLEMS

 Server down

 Speedy

 Lack of hardware
MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009
 BUDGETING
YEARLY FORECAST BUDGET FOR UPGRADING STAFF
PORTAL
ITEMS RM (‘000)

Server 30

Programmer fee and 18

Training

Network Cost 10

Maintenance Cost 15

Internet bill 24

TOTAL 97

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 BUDGETING
YEARLY FORECAST BUDGET FOR IMPLEMENTATION
STUDENT PORTAL

ITEMS RM (‘000)

Server 300

Programmer fee and 10

Training

Network Cost 5

Maintenance Cost 30

Internet bill 9.6

TOTAL 354.6

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 RISK MANAGEMENT

• There maybe a risk for virus attack on the entire data, so

precaution should be done including backup data to be
managed by the user and at the server.

• There is ineffectiveness to implement the excellent

system due to financial problem faced by MUCH, so
MUCH should find out the various financial sources to
curb this problem.
 

• There are threats from the public university in medicine

programme due to the attractive educational subsidy
given by the government that effect the percentage
students to admitted MUCH. Thus, MUCH should provide
a scholarship to attract them.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 CONCLUSION
• MUCH needs a more comprehensive and well-
coordinated IT strategic plan, backed by strong
commitments to action from the campus
community.
• The plan should provide an aggressive and bold,
yet thoughtful and measured vision for how IT
should be developed, used and applied to support
university main activities such as research and
academic, teaching and learning, and
administrative support services.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 Cont.
• A comprehensive strategic IT plan exercise
can help MUCH re-look and possibly overhaul
IT and the way it was structured to better
prepare to take the leadership position in IT.
• All these will require concerted efforts from
the campus community including management,
users (students, lecturers and administrative
staff members) and IT service providers.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 RECOMMENDATIONS

 IT department should upgrade and improve

their staff portal in order to give the better
service.
 IT department must build portal for all
students either diploma or bachelor .
 IT department should provide software and
hardware training for the staffs.

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009

 THANK YOU

MIS 750 PREMIER o RECOGNISED o TRUSTED OCTOBER 2009