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Strengthening Institutional Capacity ISO 9001:2008 Certification
Strengthening Institutional Capacity ISO 9001:2008 Certification
10 March 2011
ConsTech
(Management & Development Consultants)
Presentation Contents
Introduction of ISO
4
What is ISO ?
ISO stands for?
5
ISO stands for
International Organization for Standardization
not
International Standard Organization
6
About ISO
7
Different ISO Standards
8
What is ISO 9001 Standard ?
9
“ISO 9001” is a an international standard which describes the requirements
for establishing and maintaining a quality management system in an
organization
10
Introduction of ISO 9001:2008
Main Clauses of ISO 9001:2008
12
Main Clauses of ISO 9001:2008
13
Main Clauses of ISO 9001:2008
14
Management Commitment
Resource Management
Process Management
Quality Management System
Continuous Improvement
Structure of ISO Standard
Record Management
Structure of ISO 9001:2008
16
Requirements/Tasks to be completed
Task-1
Appointment of Management Representative
(MR)
Director campus will appoint a management representative through formal office note/letter.
Responsibilities of MR
To coordinate all the activities related to initial certification and surveillance audits
To promote awareness of ISO requirements among the all the staff
To prepare and revise the QMS documents
To ensure the compliance of ISO 9001 standard.
To prepare management review meeting schedule and conduct management review
meetings
To prepare audit schedules, conduct internal audits , prepare audit reports, write
nonconformity reports
To communicate to the top management on quality issues / non-conformities & audit
reports
To review of quality policy periodically time to time review of all the functions, to check
the effective implementation of ISO 9001
18
Task-2
Nomination of Steering Committee
Director campus will nominate 5-6 officers for steering committee (Academic and non-
academic) through formal office note/letter.
Responsibilities of Steering Committee
To provide guidance on overall strategic issues regarding ISO certification
To give recommendations on required resources for smooth implementation of quality
management system
To review and evaluate the progress of ISO implementation
To review the developed documentations
19
Task-3
Nomination of ISO Task Force
Each deptt (academic and non-academic) will nominate one officer for ISO task
force.
Director campus will approve task force nomination through formal office
note/letter.
20
Task-4
Display of quality policy
21
Task-5
Development of Organizational charts
Organizational hierarchy and communication channels
must be clearly defined in the form of organizational charts.
22
Organizational hierarchy
and communication
channels must be clearly
defined.
23
24
Task-6
Development of Job Descriptions
Roles and responsibilities of each and every employee
must be clearly defined and documented.
25
Roles and responsibilities of
each and every employee
must be clearly defined and
documented.
26
Task-7
Development of departmental improvement
objectives
Each and every deptt must have improvement objectives.
27
Organization must define and set SMART objectives and targets
for continuous improvement.
SMART Objectives
Specific – Objectives should specify what they want to achieve.
Measurable – You should be able to measure whether you are
meeting the objectives or not.
Achievable - Are the objectives you set, achievable and
attainable?
Realistic – Can you realistically achieve the objectives with the
resources you have?
Time bound – When do you want to achieve the set objectives
28
Task-8
Development of Standard Operating Procedures
(SOPs)
Each and every deptt must have SOPs.
29
Thanks
&
Any Point to discuss?