Submitted By: MBA 61D Bank

Impact of 4IR and COVID-19 Md. Rezwane Sadik

Jarin Najnin
01
11
Prime Bank

Bank Asia

On The Strategic Priorities: Iqramul Gafur

Atanu Saha
16
17
AB Bank

Dhaka Bank

Md Umor Farooque Rafsan 20 Islami Bank

Md. Amimul Ehasan Rahat 22 Eastern Bank

THE BANKING SECTOR OF BANGLADESH Naseem Uz Zaman Pulak 26 IFIC Bank

Yasin Arafat 31 MTB

Region Rahman 37 HSBC

Towhidul Hasan 40 SCB

Mohammad Aiyaz 44 City Bank

Nusrat Jahan Nazneen 51 Sonali Bank

Submitted To:

Mr. Sheikh Morshed Jahan

Professor, IBA
University of Dhaka.
• Real-time Online Investment Banking: To
sanction and disburse small investment through FinTech
platform. Tk. 2 bn to be invested in this FinTech.
• Internet Banking: Launched in June 2017, can
perform moderate level of transactions; requires more
improvements.
• IBBL iSmart: The Mobile App for IBBL iBanking
services; features include: transfer, recharge, cheque
issue, utility bill pay, remittance, a/c statement, etc.
• Becoming Deposit-friendly: Aggregate deposit of
IBBL has crossed Tk 1.0 trillion-mark recently for the
first time in the private banking sector of Bangladesh
despite the ongoing Covid-19 pandemic.
• Becoming Remittance-friendly: Create a new
record for receiving inward remittances in the recent
months despite the ongoing Covid-19 pandemic
• Introducing Sukuk Bond: Sharia compliant' bond to
help fulfill the funding gap for financing development of
the country's infrastructures.
• Disbursing stimulus package: To invest around Tk
50 bn for implementation of the government announced
financial stimulus package for industrial and services
sectors to facilitate businessmen for recovering their
losses mainly due to the Covid-19 pandemic.
• Neobank: About to open a subsidiary called
“Neobank”, a kind of digital banking operation
where no branch is required as the service would
totally be delivered online.
• Transaction with all banks: Neobank can be
called fintech firms that provide digital and
mobile-first financial solutions payments and
money transfers, lending and different other
banking services and not in chained up only in the
Bank Asia’s branches.
• Cashless society: The customers of the platform
will settle all transactions by way of using apps
and online modules with any bank in extensive
manner.
• Blessing in disguise: The coronavirus pandemic has
already created a strong habit of banking through the
use of online platforms and app-based solutions for many
people. Internet and app-based banking has been on the
rise as people across the globe now maintain social
distancing practices. The habit will certainly continue
when the pandemic will be rooted out in the days ahead.
So, Bank Asia should take decision to help customers do
their banking by using online platform and apps in a wide
range.
• Go paperless: Small lending like retail and microcredit
ones will be given out without any bureaucratic
complexity when the platform will get a tempo. The
lender will set up a strong call center to provide services
to clients of banking solutions. The employees of the call
center will resolve all types of clients’ problem and their
curiosity as well.
• WhatsApp Banking Service: Dhaka Bank has • Online Account Opening: Dhaka Bank is the first in
launched WhatsApp banking services as a new way to the country to introduce online account opening facility
interact with clients. Customers can enjoy all the to help customers by opening account without coming to
benefits of regular banking service using WhatsApp branches.
banking
• Work from Home: To ensure minimal gathering in
• Dhaka Bank C Solution: An automated payment office premises to fight against the pandemic while not
gateway to meet daily bulk payment needs of the undermining the operational activities.
corporate clients
• Utilization of Stimulus Package: Dhaka Bank has
• Dhaka Bank Trade Cloud: A virtual banking product taken initiative to disburse the stimulus packages
which helps clients to open letters of credit sitting declared by the government to ease the economic
from their home and office. This is allowing clients to revival of the country.
submit all export and import related documents
digitally.
• EBL SkyBanking: A mobile app through which
customer can use the basic banking service from
anywhere and anytime by just clicking any of the menus.
• EBL DIA: EBL Digital Interactive Agent is country's
first Artificial Intelligence (AI) based banking Chatbot,
where anyone can interact with EBL through chatting
with an AI based Chat Robot on social media platform.
• EBL SkyPay: An online payment gateway service for
e-commerce. Customers can buy and pay for goods and
services 24x7 from across the world.
• Internet Banking:
• Loan Management
• Bill Payment
• Online Payment
• EBL INSTA ACCOUNT: To help customers and
employees maintain maximum possible social distancing
they introduced an e-KYC based Bank Account. With
real time state-of-the-art face matching technology
and almost no physical contact customers can open
account within a minute.
• Protecting Employee Health: To ensure a safe and
healthy environment for its employees and customers,
Eastern Bank has formed a rapid response team to
address Covid-19.
• Stimulus Package: The bank has processed the
central bank-introduced stimulus packages faster to
help businesses restart and shore up.
• New Products: EBL has also introduced innovative
products–like export factoring which is more secured
and will help exporters avail payments faster than what
current practices allow.
•IFIC Aamar Account: It is a unique transactional
account where you can avail both Deposit and Loan
facilities. This is a first of its kind account in Bangladesh;
which reduces your account operation cost with lots of
attractive benefits.
•IFIC Shohoj Account: IFIC Shohoj is a new product
designed for the unbanked population of Bangladesh, in
order to boost financial inclusion in the country.
•Tackling Covid: In response to Bangladesh Bank BRPD
Circular no. 05 dated March 22, 2020; regarding Directives
to Prevent Outbreak of Corona Virus Disease 2019
(COVID-19) a Central Quick Response Team has been
formed so as to take necessary measures on behalf of the
changed circumstances of the Bank.

•IFIC Mobile App: IFIC Digital Banking gives you

banking at your hand that makes your life easier.
• MTB Shield: MTB in partnership with Guardian Life • MRewardz Online: During the COVID-19 pandemic,
Insurance Limited has recently launched, the country’s the bank has moved a step closer to offering utmost
first ever fixed deposit with COVID – 19 along with life convenience to its existing and potential customers
insurance coverage. through the launch of MRewardz Online. The MRewardz
portal is a one-stop solution for the Credit Cardholders
• MTB Contactless Credit Card: It is a Dual- to redeem their MRewardz points and gain the desired
interface EMV Chip Card with an embedded chip and rewards instantly.
antenna enabling both contact and contactless
transactions. faster and more convenient way to pay. • MTB Extreme: Country’s first ever savings account
with COVID – 19 insurance coverage. “MTB
• Green PIN: It is a Contact Centre IVR based, instant Extreme” savings account embedded
and secure PIN generation service for all MTB Cards. with Free Life Insurance along with COVID -19
Anytime & Anywhere, a Cardholder can generate PIN Coverage and other unique features that are specifically
for his/her new card, change the old PIN as well as designed to safeguard the future.
reset the old PIN in case he/she has forgotten.
• Revolutionising correspondent banking:
• SWIFT’s global payments innovation (gpi)
• Robotic Process Automation (RPA)
• Connectivity is evolving because APIs and mobile
cash management apps are becoming richer in terms
of functionality
• Treasury 4.0: Next generation treasury functions
will be: automated, data-driven, real-time, forward-
looking and increasingly strategic.
• • Investing in a Sustaining Recovery: HSBC has
Future Potential Strategies:
• Investment in reskilling current employees
• Support, mobility, and job rotation
• Collaborate with educational institutions
• Collaborate with other companies across industries
• Hire more short-term workers
• Operational: We have already begun combining our
wholesale back office operations, and brought our retail,
wealth and private banking businesses together into a
single global business.
• Dividend Policy Update: Depending upon the COVID
-19 implications and geopolitical risk for our business
plan, while also undertaking a review of our future
dividend policy.
been working with the International Finance
Corporation, the OECD and others to mobilize
infrastructure investment in emerging markets. This
aims to develop a consistent labelling system for
sustainable infrastructure investment.
• Digital Banking: • Home office: Enabling remote work practice for
• Online banking the all the employees keeping their health as
• Phone & SMS banking topmost priority.
• SC mobile app banking
• Helping the clientele: Offering payment holiday,
• BlockChain based LC: Paperless and transparent extension of trade facilities, temporary overdraft
or incremental short term liquidity facilities for
blockchain based Letter of Credit(LC) as issuing bank as
SME and business banking clients. Waiver of penal
well as advising bank using contour’s network.
interest and late payment charge for
entrepreneurs and eligible clients.
• Swadeshi Banking: Digital one stop banking service for
Non resident Bangladeshis
• Fighting the pandemic: USD1 billion financing
commitment for companies across all its markets
that provide goods and services to help the fight
against COVID-19.

• Serving the community: Contributing USD 1.6

million to emergency relief fund in Bangladesh.
Globally, setting up fund of USD 50 million to help
the affected people.
• Offering ATM Services to MFS: Partnering with •
bKash and Grameenphone, allowing MFS customers to
avail ATM services of City Bank
• Facilitating Fintech: Partnering with China’s Ant • Special Loan: IFC provided a loan of up to $30 million
Financial Services, to help oversee millions of digital
transactions and the seamless disbursal of countless tiny
packages of credit
• Normalizing Credit Cards: Working with Chinese
bankcard service provider UnionPay to issue, in the near
term, 500,000 credit cards.
Agent Banking: Plan to install 1,000 mobile agents
with a view to spread banking facilities to the root level
throughout the country
to The City Bank Ltd to provide financing for SMEs and
corporate companies affected by the Covid-19 pandemic
• Citytouch: Smartphone app offering Digital Banking
Service that brings together all the conveniences of
branch banking to internet-enabled devices from home
• Core Banking Software: Allows the bank to run a • Sonali eSheba:
single application for all its different functions. • A new digital platform to open bank account within
• Remittance Management System: Provides digital 2 minutes staying at home.

services through online money transfer, sending • modern banking services by using the digital

confirmation message to the mobile of the beneficiary method.

and sport cash facility. • A software titled “Porichoy” will be used to

• ATM & Card Services, Online & SMS banking scrutinize personal information of the clients
through automatic method and will instantly verify
• NBR Sonali Bank E-Payment Portal: An easy and
any information (KYC) of the client.
secure E-Portal for paying Income tax, VAT and Customs
• The bank would continue such operations to
duty.
implement the user-friendly digitalized financial
• Sonali eSheba : A smartphone based app to open
system as a part of their sustainable strategy
accounts with it.
during pandemic.
• AB HEIGHT: a bundled proposition of an account and
a Credit card with many value added services that
supports customer’s lifestyle.
• BURO Agreement: an agreement with BURO
Bangladesh in Dhaka for disbursement of Agricultural &
Rural Credit for Tk.150.00 Crore @9.00%p.a..
• Profit First: is a fixed deposit product, which enables
a customer to get the interest instantly up front at the
time of opening the account. Under this product
customers may also avail up to 70% loan facility against
principal amount of the deposit..
• SME Banking: the bank has emphasized on the
following issues
• To provide the best services to the SME sector
• To increase the SME portfolio of ABBL
significantly
• To improve the quality of ABBL's portfolio
• eBiz: AB Bank brings its account holders a number of
products and services under the eBiz portfolio where
account holders can enjoy the modern day technology-
driven banking services by using its Internet Banking
service.
• COVID-19:
• No cost upon withdrawing money from other banks’
ATM booth.
• Customers don’t have to go to the bank for
depositing money. For the safety of the safety of
customer they built a team for collecting money
from the house or office when the amount is 1 Lac
BDT or more than that.
• Collateral free MSME Financing Solutions:
• E-commerce (merchants, entrepreneurs)
• BPO/Outsourcing companies
• ICT entrepreneurs & ISP companies
• PrimeDiGi: Prime Bank introduces PrimeDiGi, 1st
digital savings account in Bangladesh for the exuberant
youths. Now people can open a bank account at their
convenience - anytime, anywhere.
• Altitude: Sate of the art internet banking facility.
• Planning to launch:
• Women-centric banking proposition
• Agent Banking service
• Voice Banking service
• Internet Banking registration process: more
simpler with only few simple steps that will require less
than ten minutes and more secured with two-factor
authentication and SMS verification.
• Work From home: allowed work from home for the
majority of the employees while not permitting any
compromise on quality of customer service..
• Virtual Health Expert: Employees working from home
have been given a free pass to speak – virtually, via
Zoom and Webex – with health experts at 25 hospitals
nationwide.
• Going Digital: Prime Bank has expanded extent of
services of alternate delivery channels including
internet banking platform, 170 ATMs and 24/7 Contact
Center (16218). Besides, the customers are encouraged
to use Cards (Debit and Credit) and ecommerce
platform more.
 Increased automation of
cumbersome procedures

High interactions with customers

through social media (both
Blockchain and cloud chatbot and human interaction)
computing for issuing
letter of credit (LC)
(SCB & Dhaka Bank)

Going Digital through Mobile

Apps and Online Banking

Moving towards a cashless society,

Real time investment
banking (Islami Bank) normalizing credit cards
 Remote Health Special Rewards for Online
Checkups of Employees Partnering with Shopping On Credit Cards
E-commerce

Special Loan for

SMEs, MSME Disbursing stimulus package

Work From Home

24/7 Customer Support

CSR
Special Salary Accounts for Underprivileged Corporate social responsibility program
workers, and Agent Banking for pandemic affected people
Thank You !

Any questions?