Session 3 : Aligning Learning & Development to Strategy

1
 LEARNING OBJECTIVES

Critically evaluate L&D activities in view of the Strategy of the organization

2
 STRATEGY & CAPITAL

Physical Capital

Strategy Financial Capital

Goals, Policies,
Actions

Human Capital

3
 KNOWLEDGE: EXPLICT & TACIT

Explicit

Knowledge
Tacit

Explicit knowledge is well known.

Training can be easily developed and imitated.
Assumes business conditions are predictable

4
Training and Development at BPOLAND
 Interconnections between HR functions

Recruitment and Selection Compensation and Benefits

Training and Development

 Corporate University
• High Growth
• Fewer skills
• Labor market – potential
• Dissemination of best
practices

Standardized

Infosys Mysore Campus 7

 Standardized vs. Specialized Training

Specialized

Standardized

Complexity 
Inference from Exhibit 1
 Interconnections between HR functions
How has BPOLAND changed over the years?

External Labor Market

Fortress Baseball Team In the last year, we would
Change, Struggling Innovation, Growth have given about 245 ideas
e.g. Jet Airways e.g. Amazon on process improvement.
(Avoid Obsolescence) (use of job experiences)
Supply Flow

Club Academy
Regulated, Department Stable, Dominant
e.g. PSUs e.g. P&G
Internal Labor Market
(Special assignments) (upward & lateral moves)

Group Contribution Assignment Flow Individual Contribution

 LEARNING ORGANIZATION - PIXAR

Freedom to Inhouse courses

communicate for training

Safe to offer Business related –

ideas drawing, sculpting

Awareness of Yoga and Pilates

innovation
Opportunities to meet Courses attended by all –
& learn together Fun to learn together
10
COMMUNIT
IES OF
PRACTICE

11
 Outsourcing Training
YES NO
• Cost Savings • Inability of outsourcing
• Time Savings partners to fulfill needs
• Compliance / safety trainings • Maintain control over all
aspects – delivery & content
• Lack of capability
• Intellectual capital
• Access best practices
• Proprietorship over learning
• Dynamic environment – content
training content changes
rapidly
Is a combination of internal and external training the best solution?
12
 Key Takeaways
• Interlinkages between Strategy and L&D
• External Factors
• High Growth
• Client specifications
• Process Dynamism
• Internal Factors
• Fit with strategy
• HR strategy – Make vs Buy
• Employee Turnover
• Enterprise size
• Operational Complexity
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