Other methods to enhance employee relations

• Open days for employees and family

• Visits by senior executives to departments

• Meetings of management and employees

• Service awards (e,g. employee of the month)

 Employee feedback schemes

• Employee feedback systems include:

• Direct feedback – oral response to question or query

• Speak up schemes – A speak up is a voluntary effort to raise

an issue or concern to those in positions of higher authority

• Suggestion boxes

• Exit interviews

• Group meetings/discussions targeting specific issues.

UNIT 5: CONDUCTING AND ATTENDING
INTERVIEWS

DEFINITION OF INTERVIEW

An interview is a conversation within a specific

context and having a specific purpose, the pattern of
which is determined by the interviewer who listens
more.

An interview takes place when two parties meet to satisfy pre-

determined objectives
IMITATIONS

They have a limited duration, thus it is not possible to

address all the areas that need coverage.

They are artificial situations. Both parties are prepared

and on their best behaviour. The true picture of their
feelings and personality may not be exhibited.

They put at least one of the persons under pressure.

Nervousness or reluctance may create a barrier to
communication.

They depend on the willingness and skill of both

TYPES OF INTERVIEWS

• Job Selection Interview

• Disciplinary Interview
• Appraisal Interview
• Grievance Interview
• Counseling Interview
• Job Termination Interview
• Fact Finding Interview etc.
STAGES IN THE JOB SELECTION
INTERIEW PROCESS
A. PREPARATION
• Set the objectives.
• Prepare the content questions, and necessary
documentation.
• Make physical preparations, such as preparing
the room and making it conducive.
• Arrange a panel. This should consist of
qualified people in the area you are
interviewing;
• and this is true even only when one person is
interviewing
B. OPENING
• Mention purpose of interview

• Put the interviewee at ease (create rapport)

• Introduce the panel

• Ask the interviewee to introduce him/herself

• Use appropriate tone when speaking

 
C. CONDUCTING INTERVIEWS AND
QUESTIONING

Ask the right questions especially those related to the

information in the curriculum vitae (cv) i.e.
• Listen to the answer
• State each new subject as you come to it
• When asking questions avoid:
• Long questions
• Double-barreled questions
• Cross examination (avoid use of harsh words)
• Criticizing
QUESTIONING
TYPES OF QUESTIONS
• The direct question or close – ended question:

• Bipolar questions or yes/no questions:

• The leading question or standard-revealing

question:

• The loaded question:

CONT’D
• The prompting questions

• The mirror question

• The probing question

• The hypothetical question

D.CLOSING

• Let the interviewee ask questions.

• Keep the door open in case of rechecking data.

• Further action should be communicated to

interviewee.

• A polite closure.
. FOLLOW-UP

Once the interviewee has left;

• Assimilate the information

• Determine an action required or agreed

• Build notes up into a more complete record for the

relevant files or reports.

• Evaluate your performance as an interviewer (have

objectives been met, or were you biased in one way
or the other?)