Strategic planning

he re?
t
e get
do w
How
Where?
Strategic Planning

How?
Business Plan

Now e b e in th e f u ture?

h e re will w
W
• Strategic planning activities can be broadly classified
into
– Strategic analysis
• Scenario Planning

– Setting strategic direction

• Mission, Vision, Values, charter

– Action planning
• responsibilities and timelines with each objective,
 UPS strategic Planning
• Strategic Analysis
– Scenario planning exercise of 1997
– Scenario planning exercise of 2017
 Setting strategic decision
• Ups charter
– Values
• Integrity & excellence
• Attention to our customers’ changing needs
• Pride & Dignity
• Innovation.

• Purpose
• We enable global Commerce
• Mission
– Offering excellence and value in all we do
– Sustain a financially strong company, broad
employee ownership & long term competitive
environment
– Providing employee with an impartial, rewarding
and cooperative environments
– Caring and responsible corporate citizen though
the conduct of our people and company
• Strategy
– Synchronize world of commerce – The flow of goods,
information and funds
– Trusted broker between buyer and seller worldwide
– Harness appropriate technology to create new services and to
strengthen our operations and networks
– Attract and develop most talented people
– Exceed customers’ expectations
– Practice of innovation leading to sustainable growth
– Treat customer as if they are our only one
– Maximize brand loyalty among all constituencies
 Action planning
• Individual management Committee members
were assigned responsibilites
• Imperitive teams formed
– EX. Winning team, customer focus team
• Project and program oversight committee
• John mcDevitt joined management committee
 Outcomes
• Acquisition of mail boxes – establishing retail
prescence
• 1999 IPO
• Trade direct implimentation