Example: “As-Is Model”

Use the pre-made Swimlane Assets to populate the Swimlane diagram in the following slide.

Note that:
The template is still open for interpretation.
You may modify or add additional elements to the diagram.
Process mapping does not always have a right or wrong answer.
 Ordering
Client Department Store Room Ordering Clerk Dispatch Officer Truck Driver

Start Receive phone order Convert phone order Forward invoice and order Forward invoice and order
A from client to paper order details to dispatch officer detail to truck driver
department Send junior clerk to
confirm the availability of
Send
stock
complaint
form to client Create invoice for the Receive order from
Contact dispatch officer
order placed dispatch officer
for transport availability
Check the availability of
stock
To place an Arrange loading of
order or to Is the total truck
log a no. of yes
complaint? orders
Is the stock
sufficient to over 10
yes boxes? Identify the best
fulfil order?
Distribute route to client’s
catalogue to premise
promote new no
no
products

Contact external
Return to Contact and request ETA transport
Pay by GLM of new stock.
bank contractor
deposit or Unload order at
cheque client’s premise
Acquire client
to sign on the
invoice

Pass signed
invoice to client
department

Finish B
Swimlane Assets

Start A Finish B
yes no

Are there
additional
orders to
deliver?
Acquire client to sign on Contact and request Forward invoice and Receive order from Send junior clerk to
the invoice ETA of new stock. order detail to truck ordering clerk confirm the availability
driver of stock

Is the stock Arrange loading of truck Convert phone order to Contact external Receive phone order Send complaint form to
sufficient to paper order transport contractor from client department client
fulfil order?

Check the availability of Create invoice for the Notify client of ETA and Receive order from Identify the best route
stock order placed costs dispatch officer to client’s premise
Is the total
no. of orders
over 10 Contact dispatch officer Create record of stock Pay by bank deposit or Receive payment from Distribute catalogue to
boxes? for transport availability details cheque client promote new products

Contact client and Forward invoice and Pass signed invoice to Return to GLM Unload order at client’s
To place an order details to dispatch client department premise
inform them of delay
order or to officer
log a
complaint?
Task 7: “To-be Model”
Use the template provided in the following slide to create the Swimlane diagram.

Note that:
The template is still open for interpretation.
Addition elements can be added.
Process mapping does not always have a right or wrong answer.
 Client System Ordering System Stock Control System Dispatch and Logistics

Start A
Create invoice for the Create record of stock details Forward invoice and
order placed order details to dispatch
officer
yes

Is the stock
sufficient to
fulfil order?

no
Contact and request
Receive phone order ETA of new stock.
from client department

yes

To place an
Notify client of ETA and
order or to
costs
log a
complaint?
no Contact client and
inform them of delay
Pay by bank deposit or
cheque

Finish B