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  • Organizational Behavior: Chapter-3 Attitudes and Job Satisfaction

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    Fahad Abdullaht
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    This document discusses organizational behavior and attitudes and job satisfaction. It defines attitudes as evaluative statements and predispositions to respond positively or negatively. While early research suggested behavior follows attitudes, Leon Festinger proposed the reverse can also be true. The major job attitudes are identified as job satisfaction, job involvement, organizational commitment, perceived organizational support, and employee engagement. Job satisfaction is defined as a positive feeling about a job and can be measured in single ratings or by evaluating job facets. The main causes of job satisfaction and dissatisfaction are discussed, as well as typical employee responses to dissatisfaction and outcomes of job satisfaction like performance, citizenship, and absenteeism.

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    Attitude

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    Chapter-3 (OB)

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    This document discusses organizational behavior and attitudes and job satisfaction. It defines attitudes as evaluative statements and predispositions to respond positively or negatively. While early research suggested behavior follows attitudes, Leon Festinger proposed the reverse can also be true. The major job attitudes are identified as job satisfaction, job involvement, organizational commitment, perceived organizational support, and employee engagement. Job satisfaction is defined as a positive feeling about a job and can be measured in single ratings or by evaluating job facets. The main causes of job satisfaction and dissatisfaction are discussed, as well as typical employee responses to dissatisfaction and outcomes of job satisfaction like performance, citizenship, and absenteeism.

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    © All Rights Reserved
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    109 views16 pages

    Organizational Behavior: Chapter-3 Attitudes and Job Satisfaction

    Uploaded by

    Fahad Abdullaht
    This document discusses organizational behavior and attitudes and job satisfaction. It defines attitudes as evaluative statements and predispositions to respond positively or negatively. While early research suggested behavior follows attitudes, Leon Festinger proposed the reverse can also be true. The major job attitudes are identified as job satisfaction, job involvement, organizational commitment, perceived organizational support, and employee engagement. Job satisfaction is defined as a positive feeling about a job and can be measured in single ratings or by evaluating job facets. The main causes of job satisfaction and dissatisfaction are discussed, as well as typical employee responses to dissatisfaction and outcomes of job satisfaction like performance, citizenship, and absenteeism.

    Copyright:

    © All Rights Reserved
    Download as PPT, PDF, TXT or read online from Scribd
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    of 16

    Organizational Behavior

    Chapter-3

    Attitudes and Job Satisfaction


    What is Attitudes?

    Attitudes are evaluative statements

    A predisposition or a tendency to
    respond positively or negatively

    A psychological construct

    2
    3
    Does Behavior Always Follow from
    Attitudes?

     Earlyresearch: the attitudes


    that people hold determine what
    they do.

     LeonFestinger – No, the reverse


    is sometimes true!

    4
    Cognitive Dissonance

     Any incompatibility

     Individuals
    seek to reduce
    this uncomfortable gap, or
    dissonance

    5
    What are the Major Job Attitudes?

     Job Satisfaction
     Job Involvement

     Organizational Commitment

     Perceived Organizational
    Support
     Employee Engagement

    6
    Are These Job Attitudes Really
    Distinct?

     No,these attitudes are highly


    related

    7
    Define Job Satisfaction and Show
    How It Can Be Measured
     Job Satisfaction
     A positive feeling about a job

     Two approaches for measuring job


    satisfaction are popular
     The single global rating.
     The summation of job facets.

    8
    What Are the Main Causes of Job
    Dissatisfaction?

    9
    How Satisfied Are People in Their Jobs?
     Over the last 30 years, employees in the
    U.S. and most developed countries have
    generally been satisfied with their jobs.
     Satisfaction levels differ depending on

    the facet involved.


     Employees in Western cultures have

    higher levels of job satisfaction as


    compared to employees in Eastern
    cultures.

    10
    How Satisfied Are People in Their Jobs?

    11
    12
    What causes of job satisfaction?

     Interesting jobs
     Social context

     Characteristics of the work itself

     Personality

     Pay

    13
    14
    Identify Four Employee Responses
    to Dissatisfaction

    15
    Outcomes of Job Satisfaction

     Job Performance
     Organizational Citizenship
    Behaviors
     Customer Satisfaction
     Absenteeism
     Turnover

     Workplace Deviance

    16

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