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  • EST Escalation Matrix

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    Sasitharan M
    73 views7 pages
    This document outlines the escalation process and contacts for employee services at Dr. Reddy's Laboratories Ltd. for various topics. It provides the initial point of contact via email, then 1st, 2nd, and 3rd level escalation contacts with their names, phone numbers, and email addresses. The home contacts are also listed for further assistance.

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    Escalation matrix

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    This document outlines the escalation process and contacts for employee services at Dr. Reddy's Laboratories Ltd. for various topics. It provides the initial point of contact via email, then 1st, 2nd, and 3rd level escalation contacts with their names, phone numbers, and email addresses. The home contacts are also listed for further assistance.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    73 views7 pages

    EST Escalation Matrix

    Uploaded by

    Sasitharan M
    This document outlines the escalation process and contacts for employee services at Dr. Reddy's Laboratories Ltd. for various topics. It provides the initial point of contact via email, then 1st, 2nd, and 3rd level escalation contacts with their names, phone numbers, and email addresses. The home contacts are also listed for further assistance.

    Copyright:

    © All Rights Reserved
    Download as PPTX, PDF, TXT or read online from Scribd
    Flag for inappropriate content
    Download as pptx, pdf, or txt
    of 7

    Employee Services (Salary, Employee Advances)

    E-mail Id:
    Initial Query est@drreddys.com

    Name: G.Venkata Rama Rao


    Mobile: 9701778266 1stst Level
    Escalation Email Id: ramargv@drreddys.com

    Name: M V Siva Prasad


    ☎:9949665580 2nd Level
    E-mail Id:
    sivaprasadmv@drreddys.com

    Name: Vikas Gupta


    Process Owner Genpact
    Mobile: +918884145453 3rd Level
    Email : vikas.gupta8@genpact.com

    Name: Sindhu Reddy TV HOME


    Email : sindhurtv@drreddys.com
    GBS Name: Sreeram Kandalam
    Email : sreeramk@drreddys.com
    B. RAVI KISHORE ☎:
    Email :brkishore@drreddys.com

    1
    Dr. Reddy’s Laboratories Ltd.
    Employee Services (GG India Field expenses – excluding Wockhardt)

    E-mail Id:
    Initial Query
    csdassist@drreddys.com
    Mallesh: 9100573614

    Name: G.Venkata Rama Rao


    Mobile: 9701778266 1stst Level
    Escalation Email Id: ramargv@drreddys.com

    Name: M V Siva Prasad


    ☎:9949665580 2nd Level
    E-mail Id:
    sivaprasadmv@drreddys.com

    Name: Vikas Gupta


    Process Owner Genpact
    Mobile: +918884145453 3rd Level
    Email : vikas.gupta8@genpact.com

    Name: Sindhu Reddy TV HOME


    Email : sindhurtv@drreddys.com
    GBS Name: Sreeram Kandalam
    Email : sreeramk@drreddys.com
    B. RAVI KISHORE ☎:
    Email :brkishore@drreddys.com

    2
    Dr. Reddy’s Laboratories Ltd.
    Employee Services (F & F Settlements)

    E-mail Id:
    Initial Query
    est@drreddys.com

    Name: Rajani Kumari


    Ph 9182975401 1stst Level
    Escalation Email Id: rajanikumari@drreddys.com

    Name: M V Siva Prasad


    ☎:9949665580
    sivaprasadmv@drreddys.com 2nd Level

    Name: Vikas Gupta


    Process Owner Genpact
    Mobile: +918884145453
    3rd Level
    Email : vikas.gupta8@genpact.com

    Name: Sindhu Reddy TV


    Email : sindhurtv@drreddys.com HOME
    Name: Sreeram Kandalam
    GBS Email : sreeramk@drreddys.com
    B. RAVI KISHORE ☎:
    Email :brkishore@drreddys.com

    3
    Dr. Reddy’s Laboratories Ltd.
    Employee Services (PF, Superannuation,)

    E-mail Id:
    Initial Query
    est@drreddys.com

    Name: A Murugan
    Mobile: 8008555433 1stst Level
    Escalation
    Email Id: murugana@drreddys.com

    Name: M V Siva Prasad


    ☎:9949665580 2nd Level
    sivaprasadmv@drreddys.com

    Name: Vikas Gupta


    Process Owner Genpact
    Mobile: +918884145453 3rd Level
    Email : vikas.gupta8@genpact.com

    Name: Sindhu Reddy TV


    Email : sindhurtv@drreddys.com HOME
    Name: Sreeram Kandalam
    GBS Email : sreeramk@drreddys.com
    B. RAVI KISHORE ☎:
    Email :brkishore@drreddys.com

    4
    Dr. Reddy’s Laboratories Ltd.
    Employee Services (Income Tax)

    E-mail Id:
    Initial Query
    est@drreddys.com

    Name: Shivnath Singh nagput


    Mobile 9849476191 1stst Level
    Escalation
    shivnathsingh@drreddys.com

    Name: M V Siva Prasad


    ☎:9949665580
    sivaprasadmv@drreddys.com 2nd Level

    Name: Vikas Gupta


    Process Owner Genpact
    Mobile: +918884145453
    3rd Level
    Email : vikas.gupta8@genpact.com

    Name: Sindhu Reddy TV


    Email : sindhurtv@drreddys.com
    Name: Sreeram Kandalam HOME
    GBS
    Email : sreeramk@drreddys.com
    B. RAVI KISHORE, ☎:
    Email :brkishore@drreddys.com

    5
    Dr. Reddy’s Laboratories Ltd.
    Employee Services (Travel Re-imbursement )

    E-mail Id:
    Initial Query travelreimbursements@drreddys.com

    Name: Sumit Lodaya


    Mobile : 9032276073 1stst Level
    Escalation Email Id: slodaya@drreddys.com

    Name: M V Siva Prasad


    ☎:9949665580
    2nd Level
    sivaprasadmv@drreddys.com

    Name: Vikas Gupta


    Process Owner Genpact
    IP No.:1877, Mobile: +918884145453 3rd Level
    Email : vikas.gupta8@genpact.com

    Name: Sindhu Reddy TV

    Email : sindhurtv@drreddys.com
    Name: Sreeram Kandalam
    HOME
    GBS
    Email : sreeramk@drreddys.com
    B. RAVI KISHORE ☎:
    Email :brkishore@drreddys.com

    6
    Dr. Reddy’s Laboratories Ltd.
    GGROW Marketing related Payments

    E-mail Id:
    Initial Query ggrowpayableshelpdesk@drreddys.com

    Name: A Dharma Raju


    Email ID dharmarajua@drreddys.com 1stst Level
    Escalation Ph: 7981622559

    Name: M V Siva Prasad


    ☎:9949665580
    sivaprasadmv@drreddys.com 2nd Level

    Name: Vikas Gupta


    Process Owner Genpact
    IP No.:1877, Mobile: 3rd Level
    +918884145453
    Email :
    vikas.gupta8@genpact.com

    Name: Sindhu Reddy TV


    Processing of Field staff
    Email : sindhurtv@drreddys.com
    Advances
    Name: Sreeram Kandalam
    HOME
    GBS
    Marketing Related Email : sreeramk@drreddys.com
    expenses etc B. RAVI KISHORE ☎:
    Email :brkishore@drreddys.com

    7
    Dr. Reddy’s Laboratories Ltd.

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