Cisco Customer Experience (CX) offers

for Virtual Education by Webex

Partner presentation
March 2020

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Today’s Overview of resources and
offers
Conversation
Partner opportunities

Next steps

Technical feature descriptions

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
Customer Experience
offers for Cisco Virtual
Education by Webex

The following slides may be used with your

customers:  4-13, 24-25 

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
 Securely enable
distance learning and
administrative
collaboration

“No matter what is happening in the world, we believe that it is critical to continue educating the leaders,
dreamers, scientists, clinical researchers, caretakers, and doctors of tomorrow. That’s why we are passionate You don’t need
about ensuring the continuity of learning through our Cisco education solutions portfolio.” Renee Patton, classrooms or
Director for Healthcare and Education, Cisco
campuses for
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential
collaboration
Get help overcoming
your Webex Quickly understand best

U
implementation practices for configuration,
testing, and deployment

challenge
Use proven processes and
proprietary tools shared by
Cisco® experts

Leverage “how-to-get-started”
How do I best use the suite of
training sessions and easy-to-
Webex® tools to rapidly enable
understand documentation
remote learning?

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
 Cisco Customer Experience offers for Virtual
Education by Webex

QuickStart Service:
Premium
QuickStart Service:
Essential
All features in the
Expert and self-help Essential Service, plus:
resources • Directory and
• User onboarding
calendaring
• Federated single sign- integration
on integration • One week of help
• Free getting started
• Focused training for from a Cisco®
resources for users
staff, faculty, and consultant
• Ask the Expert students
sessions for your IT
Team

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 Expert and self-help
resources

Free Getting School teacher School Student School Parent

Started
Resources for
hands-on
learning Higher Ed Faculty Higher Ed Student Education IT Admin

- Recorded training
sessions
- Quick start guides
- Tips and tricks
- Start here

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
 Expert and self-help
resources

1
Webex® Meetings
rapid onboarding

Ask the
Expert (ATX) 2
Large virtual events
and townhall meetings

webinars
using Webex Meetings

Free (for the first 90 days)

one-hour interactive 3
Enabling virtual
webinars with Cisco experts
education
Sign up today

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 QuickStart Service:

QuickStart Essential Service Essential

UserUonboarding Federated
U single sign- U training
Focused
Outcomes
on integration • IT can efficiently import
all users into Webex®
• Review system and • Gather requirements • One-hour trainings for Meetings and
network how to host and attend Webex Teams™
• Assists IT with all steps
requirements sessions • Staff, faculty, and
of the integration
• process, including • Cisco shadows the students can sign on with
Learn how to
their institutional
effectively use the creation of a checklist, instructor for the
credentials
Webex Control Hub configuration, testing first virtual session
and deployment • Users understand how to
• Import users and • Easy-to-use conduct and participate in
define process for documentation virtual education sessions
updating and
deactivating users

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QuickStart Premium Service
QuickStart Service:
Premium

Inclusive of the Essential Service, plus:

Additional
Summary
•outcomes
Innovate with confidence
Directory and calendaring One week of
U U
integration consulting help •• Minimize business
Faculty and staff can
disruptions
easily schedule virtual
sessionsyour team’s
• Increase
• Automates the creation, • Consulting help for any design productivity
• Only registered
updating, and deletion of users questions and issues related to • Deliver ancan
outstanding
students attend
so you can respond to staff configuration of the directory user experience
sessions
requests quickly and calendar services
•• Accelerate time-to-value
IT has access to a
• Helps with all steps required to of your investments
Cisco® expert for
integrate the school calendaring • Capitalize onguidance
cloud speed
advice and
system, including hardware and agility
setup, configuration, testing and
deployment

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How the QuickStart Services works

Project Plan - lite

• Outlines customer and Cisco® Federated single sign-on
responsibilities • Conduct requirements workshop Directory and calendar
• Program manager will track • Help with all steps of the process: integration (Premium only)
activity completion creation of checklist, configuration,
• Customer signs off • Install Windows server
testing, and verification
• Assist with directory integration and
• Deploy to production
calendaring: installation,
configuration, testing, and verification

User onboarding
• Cisco and customer review
system, network, and Webex®
Control Hub requirements
• Cisco assists with the creation of a Training Consulting help
CSV batch file for importing into
Control Hub • Customer creates training plan (Premium only)
• Test and verification of successful • Customer schedules sessions with
Cisco trainers • Over a two-week period after the
onboarding implementation, the customer can
• One session for staff and teachers;
utilize up to 40 hours of time with a
one session for students
Cisco expert
• One session where a Cisco expert
• All guidance is delivered remotely
shadows an instructor as they host
the first virtual session • Questions are limited to directory
© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only. and calendar integration
 Summary of CX offers
Virtual Education by Webex®
QuickStart Services

Expert and self-help

Key features Essential Premium
resources

Getting started resources for hands-on learning

Ask the Expert webinars

User onboarding

Federated single sign-on integration - -

Focused training for staff, faculty, and students

Directory and calendar integration

One week of help from a Cisco® consultant

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
 Overall benefits to
your IT Team
• Accelerate deployment
• Create a seamless Webex®
sign-on experience
• Quickly train-up staff, faculty,
and students
• Improve the overall quality of
the user experience
• Deploy with confidence

Take advantage of Cisco® expertise, best practices, proven

processes, and proprietary tools
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Partner opportunities

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How Cisco is helping
partners support
customers See all resources in the
For Partners section of the
Cisco COVID-19 website.

Consolidated partner offers to

support our customers. 
 QuickStart Services
Gives partners an opportunity to quickly
respond to requests from Education
customers

Resell Cisco services

Leverage Cisco delivery and
intellectual property for
implementation

Help your customers navigate

this fast-changing environment
Add your own services for full lifecycle
support
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© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
Proposed Roadmap for  QuickStart services

Phase 2
• Resell QuickStart Services
• Partner shadows Cisco, learns to
Phase 1 deliver on their own
• Current Offer: 
• Resell Cisco QuickStart Phase 3
services • Partner sells their service
• Address immediate increased • Cisco delivers Essential
demand due to Covid-19 • Partner delivers the rest

Partners with Collaboration capabilities and skills can

design and build their own ATX session and
workshops to support the Webex licensing offer
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Partner ordering 
All offers are packaged, priced and
ready to order:
• Covid-19 offers are considered AS-
subscription services
• Contact your customer’s Cisco Service
Seller to start the quoting and ordering
process
• Once a Deal ID is provided to you, place
the order via the standard ordering process

For detailed ordering instructions visit here.

To locate a Cisco Sales Service Seller visit here .
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Pricing
Offer Customer price Partner price

Getting started resources for hands-on

Free N/A
learning
Free for 90 days, ending June
Ask-the-Expert webinars N/A
18, 2020
QuickStart Essential Service $30,300 USD 10% discount
QuickStart Premium Service $52,200 USD 10% discount

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
 Identify and capture opportunities to sell your
own services

• High level architecture review

Sample value-added •
•
Design services
Migration services
• Project/program management
services • Expanded end-user adoption training
• Hands on engineering hours

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
Next steps
• Learn more about
the Webex® Education
offer on cisco.com
• Watch the ATX webinars
• Create your own webinars
and services to support
the free licensing offer
• Let us help you
with a proposal
for QuickStart Services

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
Resources

Sales Connect Briefcase

Getting started resources for hands-on learning

Ask the Expert webinar sign-up

Partner resources for Collaboration

Reach out to your Cisco® partner account team or

Distributor for questions

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Technical feature
descriptions

© 2020 Cisco and/or its affiliates. All rights reserved. Cisco Confidential. For partner use only.
QuickStart Essential Service technical details 

• Introduce the Webex® Control Hub to IT admins

User onboarding • Assist customer with running the Webex network test tool
Testing network readiness and provisioning • Assist with the creation of a CSV batch import file
users • Help IT admin import the CSV file into Webex Control Hub
• Test and verify success
(Essential and Premium)
• Review processes to update or deactivate users

• Conduct a customer requirements gathering session for 1-2 days

• Webex SAML Federation services with one test site or organization
Federated single sign-on • Webex SAML Federation services with one production site or organization
Single, common credential • Assist with the export of the SP XML metadata file
for corporate applications • Assist with creating SAML Federation with customer IdP
(Essential and Premium) • Test and verify SAML Federation
• Deploy to production

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QuickStart Premium Service technical details

• Webex® Directory Connector services for one MS Active Directory domain with high-availability
Directory integration configuration and Azure AD
Extend enterprise directory • Assist with Windows server installation (on premises)
services to cloud • Assist with installation and configuration of Webex Directory Connector
• Assist with testing and verification of services
(Premium only)
• Deploy to production

• Hybrid Calendar Connector for one email service configuration/domain(s) and high-availability
Calendar Connector configuration
Simplified scheduling of meetings with • Assist with Hybrid Calendar Connector Services hardware setup, as needed
• Assist with installation and configuration of Hybrid Calendar Connector Services
“@Webex” keyword in the location field
• Assist with testing and verification of services
(Premium only) • Deploy to production

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