NATIONAL COLLEGE OF TRADE,ASEM

Project work for individual study

On English or
Tourism and Hotel Services Subject

Topic: „Cariers and jobs in hotel industry„

Elaborated by: Gureanu Ana

Coordinator: Ceban Rodica,English teacher, I st didactic degree

 Contents:
I. Introduction;
II. Organizational chart of ”Art Rustic Boutique
Hotel”;
III. Hotel staff and their duties;
VI. Conclusion.
 Introduction
About 255 milion people, nearly equivalent to the
entire U.S. Population, are employed directly or
inderectly in travel-related jobs.
 Organizational chart of ”Art Rustic Boutique Hotel”;

General Manager(1)

Accountant (1)
Human Resources Manager (1)

Front office manager(1) Head housekeeper(1) Food and beverage manager (1)

Receptionists (2) Maids (4)

 Hotel staff and their duties;
Each chains has it s own job titles and organizational
particularities:
 1. Front office manager

Main responsabilities:
 plans the work schedules;
 manage the accounts;
 deal with any problems to do with staff or guests.
 2. Receptionist
Main work duties:
 check guests in and out

 take reservations;

 make sure that everyone

is getting the service they

need.
 3. Accountant
Main work duties:
 is responsable for his hotel s general accounting;
 auditing;
 cash control.
 4. Human resources manager
Main responsabilities:
 is responsable for requiring personnel and assisting
in their selection;
 personnel placement and
training.
 5. Food and beverage manager
Main work duties:
 prepare breackfast for guests.
 make barmen s responsabilities in our hotel.
 6. Head housekeeper
Main work duties:
 are responsable for maids and all the servecies to do with
rooms
 she looks after laundry and cleanings in other parts of the
hotel.
 7. Maid
Main work duties:
 make up the rooms;
 provide towels and bed linen;
 ensure thet everything is ready for new guest.
 VI. Conclusion
The employees who come into contact with guests
combine with the appearance, reputation, and
equipment of a property to create the guests final verdict
– a pleasant stay or unplesant one.
The end.