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Lec11 Controlling Activities and Operations Ver2
Lec11 Controlling Activities and Operations Ver2
Chapter 18
Controlling Activities
and Operations
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Learning Objectives
18.1 Explain the nature and importance of control.
18.2 Describe the three steps in the control process
18.3 Explain how organizational and employee
performance are measured.
Know how to be effective at giving feedback.
18.4 Describe tools used to measure organizational
performance.
18.5 Discuss contemporary issues in control.
Develop your skill at dealing with difficult
people.
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y%20(Dec%201).
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Why Controlling is Important?
Exhibit 18-1 shows shows how controlling provides a critical link back
to planning.
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The Control Process
• Control process: a three-step
process of measuring actual
performance, comparing actual
performance against a standard, and
taking managerial action to correct
deviations or inadequate standards