The

The Quality
Quality Organization
Organization
Within
Within an
an Organization
Organization

OUTLINE

– People and the organizational structure

– Responsibilities and performance
management
– The relationship between the quality
organization and top management
– Culture change through teamwork for
quality improvement
– Implementing teamwork for quality
improvement: the DRIVE model
 People at work
• Micro
• Micro-organizational behavioral studies
focus on individual and group dynamics
within an organization.
• In other words, how employees act alone or
in teams.
• The purpose of organizational behavioral
studies is to change businesses in ways that
make a difference, improving performance
and ultimately profits
 The relationship between
people and organizations
• Organization Means
• Two or more people working together to
achieve something that often cannot be
accomplished alone. or
• A collection of people working together in a
coordinated and structured fashion to
achieve one or more goals.
• That means - Consist of relationships
between people who have come together for
a purpose.
• - Without people, there is no organization
• - just as, without students, a school has no
existence as a living and functioning
organization
 Con,t
• Organizations can take in part of the
personality of the people within them and
their :-
• attitudes,
• perceptions and
• behaviors affect how an organization will
operate.
 The structure of organizations

• Formal system of task and reporting

relationships showing how workers use
resources
• Types of Organizational Structure
 Tall Organizational Structure
 Flat Organizational Structure
 Virtual Organizational Structure
 Boundary less Organizational Structure
1.Tall Organizational Structure
• a tall structure results in one long chain of
command similar to the military
• As an organization grows, the number of
management levels increases and the
structure
• In a tall structure, managers form many
ranks and each has a small area of control.
 Changing Assumptions about
People at Work;
• People and Motivation
• Job Enlargement
• Participation in management
• Leadership : Combining people and
production
 Con,t
• Macro
• Macro-organizational behavioral research
steps back and looks at an organization as a
whole
• Macro-Changes
• Macro-changes affect the organization as a
whole and are more related toward policy or
business formation.
 Con,t
• Human relation additions to concepts of
management include:
• An increasing emphasis on the social
• Enlarging jobs to counteract over
specialization
• Less emphasis on hierarchy, more on
participation
• Recognition of the informal organization
• Developing the means to study the
interaction of the formal and informal
organization.
The structure of organizations