HEARTY

WELCOME TO ALL
THE ROs
T M Section
CO Jaipur
TM SECTION, CO JAIPUR
Objective
 To act as nodal agency at the circle office for
providing thrust to technology.
 To act as a communication channel between DIT
Wing / TO Wing/ DBS Wing, Head Office and
various Sections in the Circle Office, Branches, FD,
service units, ROs coming under the Circle in
respect of technology related matters.

TM SECTION, CO JAIPUR
 Function
 To assess the Hardware requirements of Branches/offices in the
Circle and procure and deploy the same.
 Monitoring of technology products / new schemes and
providing clarifications to branches/ offices on matters relating
to ATM, CBS, Debit Cards, Credit Cards, Net- banking, Mobile
Banking, etc., i.e. handling the system.
 Attending Help Desk activities and other administrative works.
Guiding the Users in various options in CBS package.
 Supporting branches in resolving the problems faced in all
technology products and
ATMs/PUMs/CAMs/CDs/Recyclers, etc.

TM SECTION, CO JAIPUR
 RECENT & UPCOMING PROJECTS

 Migration of Canara Branches from Flexcube 6.7 to

11.8 was successfully completed.
 Migration of E-Syndicate ATMs to be scheduled
soon. SOPs shared with Regional Offices and
branches.
 Migration of E-Syndicate Branches 11.7 to 11.8 to be
scheduled soon.
 E-Syndicate Branches network migration to Canara
Network
 Migration of Canara Network to 10-Series IP

TM SECTION, CO JAIPUR
 AREAS OF CONCERN
1. DIEBOLD SUSPECT TRANSACTION :
BRANCHES TO SAVE CCTV FOOTAGE OF THE SUSPECTED TRANSACTIONS &
LODGING FIR

2. NON-VIABLE ATMS:
ATMs recording less than 50 hits are considered Non-Viable by HO and are to be
treated as loss making ATMs
On daily basis follow up to be done by ROs with branches to increase the number of
transactions in the ATMs by increasing debit card issuance and maintaining the ATM
uptime.
PERCENTAGE OF UP ATMs NEEDS TO BE IMPROVED TO 99.75% .
ATMs ARE GOING CASH DRY DURING HOLIDAYS.
TM SECTION, CO JAIPUR
 NON VIABLE ATM (CIRCLE AS A WHOLE)

CIRCLE AS A WHOLE
NON VIABLE ATMs
TOTAL AVG HITS (Daily Avg. Hits
PARAMETER ATM UPTIME % (SEP 20) <50) Sep20
CAPEX 178 90.8 4905 48
OPEX 55 91.06 5285 13

TM SECTION, CO JAIPUR
 NON VIABLE ATM JAIPUR-I RO

Jaipur-1 RO
NON VIABLE ATMs
TOTAL AVG HITS (Daily Avg. Hits
PARAMETER ATM UPTIME % (SEP 20) <50) Sep20
CAPEX 45 91.2 1116.5 16
OPEX 17 90.7 1386 5

TM SECTION, CO JAIPUR
 NON VIABLE ATM JAIPUR-II RO

Jaipur-2 RO
NON VIABLE ATMs
TOTAL AVG HITS (Daily Avg. Hits
PARAMETER ATM UPTIME % (SEP 20) <50) Sep20
CAPEX 35 90.1 739.5 12
OPEX 16 91.3 1016 6

TM SECTION, CO JAIPUR
 NON VIABLE ATM BIKANER RO

Bikaner RO
NON VIABLE ATMs
TOTAL AVG HITS (Daily Avg. Hits
PARAMETER ATM UPTIME % (SEP 20) <50) Sep20
CAPEX 43 91.4 1540 10
OPEX 6 91.6 1129 0

TM SECTION, CO JAIPUR
 NON VIABLE ATM JODHPUR RO

Jodhpur RO
NON VIABLE ATMs
TOTAL AVG HITS (Daily Avg. Hits
PARAMETER ATM UPTIME % (SEP 20) <50) Sep20
CAPEX 29 90.2 749.5 5
OPEX 9 90.9 1040 1

TM SECTION, CO JAIPUR
 NON VIABLE ATM UDAIPUR RO

Udaipur RO
NON VIABLE ATMs
TOTAL AVG HITS (Daily Avg. Hits
PARAMETER ATM UPTIME % (SEP 20) <50) Sep20
CAPEX 26 91.1 691.5 5
OPEX 7 90.8 711 1
STRATEGIES FOR IMPROVING
PERFORMANCE OF ATMs

 BRANCH TO MONITOR , UPKEEP & MAINTENANCE OF ATM &

OTHER MACHINES.
 BRANCHES TO MONITOR UPKEEP AND MAINTENANCE OF
ATMs.
 ROs TO FOLLOW UP WITH BRANCHES TO INCREASE ATM
HITS ON DAILY BASIS BY INCREASING DEBIT CARD ISSUE &
MAINAING ATM UPTIME.
 ATM DOWN TIME TO BE MONITORED WITH THE HELP OF
PROGNOSIS INCIDENT MANAGER PACKAGE.
 ATM CASH POSITION TO BE MONITORED.
 ENSURE LOADING OF SUFFICIENT CASH DURING WEEK END
S & HOLIDAYS.
AREAS OF

TM SECTION, CO JAIPUR