INTRANET- CEC
 Employee self service for
travel , benefits , product
information
 Communication and
distance learning
 Collaboration and workflow
management
 Executive information
systems and decision
support systems
EXTRANET-CSC
 Supply chain integration ,
sharing of forecast , order
and inventory information
 New product development
sharing of design , test ,
ramp-up , quality and
product specification
information
INTERNET-CCO
 Marketplace for net
commerce by customers,
resellers , partners.
 Technical Assistance ,
Software library and open
forum for customers ,resellers
,partners.
 Customer Service for non
technical issues Interworking
Product Centre online
ordering by authorized
customers and resellers
IT AND CISCO’S NETWORKED BUSINESS
MODEL
• CISCO HAS BEEN ABLE TO SIMPLIFY ITS PROCESSES BOTH INTERNALLY AND EXTERNALLYBIN ORDER TO
CUT COSTS , MORE EFFICIENT DELIVERY OF PRODUCTS AND IMPROVE CUSTOMER EXPERIENCE. THESE
PROCESSES INCLUDE DIRECT SHIPMENT TO CUSTOMERS BY CM’S . DISTRIBUTION OF SOFTWARES AND
MANUALS VIA INTERNET , PROVIDING TRAINING MATERIALS , RECRUITING WORKERS ONLINE .
PROVING SUPPORT TO RESELLERS AND PROVIDING UP TO DATE TECHNICAL SUPPORT TO CUSTOMERS.
• THE SIMPLIFICATION OF BUSINESS PROCESSES IS SUPPORTED BY THE CORRESPONDING INCREASE IN
COMPLEXITY OF INTERNAL IT , E- COMMERCE AND INTERNET APPLICATIONS . ALSO THE INTERNAL
APPLICATIONS , SUCH AS ERP , PRODUCT DASHBOARDS , HR , ORDER PROCESSING AND
MANUFACTURING PLANNING MUST ALL BE INTEGRATED WITH EACH OTHER .
• THIS COMES AT HIGH COST IN TERMS OF IT SPENDING ON CISCO’S PART BUT INFACT THESE
INVESTMENTS ARE REDUCING ITS OWN INVENTORY AND OVERALL FUNCTIONING OF THE
ORGANIZATION .
 Work Stream Description
Conduct site assessments Evaluate the physical and network
infrastructure and security at the site.
CISCO IT Plan and design IT connectivity Design and implement network
connectivity and order laptops and
WORKSTREAMS network equipment.
Align policies and service offerings Resolve any differences in IT services
FOR delivered to the company e.g., for
security and mobility. Transfer IT
contracts.
INTEGRATING Integrate sites Migrate voice and data circuits,
AN ACQUIRED computers, telephony, and mobility
solutions.

COMPANY Implement IT solutions Create user accounts, transfer email

service, implement domain changes,
and integrate security systems.
Integrate business systems Transition applications and data;
decommission legacy infrastructure.
OPTIMZED OPERATIONAL INFRASTRUCTURE : ACQUIRED COMPANIES MIGRATE TO THE CISCO CORPORATE NETWORK , STANDARD IT INFRASTRUCTURE AND APPLICATION
ARCHITECTURE WHUICH REDUCES OPERATIONAL COSTS AS WELL AS MANAGEMENT AND SUPPORT REQUIREMENTS

MAXIMIZED SALES STRUCTURE AND CHANNELS : BY CONSOLIDATING SALES FORCES AND CHANNELS CISCA CAN EXPAND ITS CUSTOMER BASE AND SALES OPPURTUNITIES

SOLID FOUNDATION FOR ACQUISITIONS : A WELL DEFINED INTEGRATION PROCESS CAN HELP CISCO BUILD A SOLID FOUNDATION TO PERSUE MORE DEALS , MORE QUICKLY
AND AT LOWER RISK