Business

IT Solutions for
Problems faced
by FedEx
Marketing of IT
and ITES

Group-7 Members,
Malikpasha Sheikh
CCA1 Nikit Gandhi
Mandar Karanjkar
Shantanu Chandsare
Aniket Bhandari
Shubham Patil
Jetal Bondre
Deepika Bawankar
Rushabh Birajdar
Vivek kumar
Navdeep Singh Shekhawat
PROBLEMS FACED BY FEDEX AND
SUGGESTED
IT SOLUTIONS
Problem:
• The problem for FedEx and other delivery services
is that the consumers who are making more online
purchases expect to receive their items quicker
than ever.
Solution:
• Automation in logistics processes
• Warehouse management system (WMS), an
application designed to support the day-to-day
operations of a warehouse. It facilitates centralized
management of all the tasks done in a warehouse,
including inventory control, tracking and location
of stock items.
PROBLEMS FACED BY FEDEX AND
SUGGESTED
IT SOLUTIONS
Problem:
• FedEx is receiving many complaints regarding
package stuck at customs.

Solution:
• Comprehensive IT system for transparency
• All information can be made available and can be
presented on a variety of remote devices (laptops,
mobile phones, tablets, etc.), with easy-to-
understand visual solutions, using data-
visualization methods.
PROBLEMS FACED BY FEDEX AND
SUGGESTED
IT SOLUTIONS
Problem:
• FedEx have received lot of package loss complaints
recently.
Solution:
• Advanced analytics and artificial
intelligence/machine learning algorithms to drive
near real-time insights from scan and sensor data,
and market and commerce data to provide
customer advisories and address anomalies in
shipment journeys.
PROBLEMS FACED BY FEDEX AND
SUGGESTED
IT SOLUTIONS
Problem:
• Delay in customer assistants from FedEx.

Solution:
• We can provide Chat bots – also known as
“conversational agents” – software applications
that mimic written or spoken human speech for
the purposes of simulating a conversation or
interaction with a real person.
 BENEFITS OF SUGGESTED IT SOLUTIONS

• Automation in logistic processes and use of Warehouse Management

System will help reducing the delay in shipment time.
• Using comprehensive IT systems for transparency and making the
information easily available on remote devices will help in reducing the
clearance time delay at customs.
• Real time insights by tracking the packages using advanced analytics and
AI / ML will help in reducing number of lost packages.
• Using Chat bots, delay in customer assistance will get reduced.
Thank You