Business process Redesign

BY

MOSES K. KISUBI
 Business process Redesign
• Is a fundamental reconsideration and radical redesign of organizational
processes in order to achieve drastic improvement of current performance in
cost, quality, service and speed
• Value creation is the main aim

Five important rules

• Determine strategy before redesign
• Use the primary process as a basis

• Optimize the use of IT

• Organizational structure and governance models must be compatible with the
primary process
• Employees and management must participate
 Process
• Determine the need of BPR by assessing indicators like
through benching marking
• Redesign part or the entire organization in accordance
with strategic requirements
• Determine management requiremnts of the newly
designed organization
• Implementation of the new organization structure and
installation of management and procedure.
 Critique
• It is difficult to do practically

• Lack of sufficient project management

• Limited management support

• Getting people to work with in the new structure is a

challenge
• Redesign is not an automatic remedy to organizational
flaws
 References
• Reijers, H. A., & Mansar, S. L. (2005). Best practices in business
process redesign: an overview and qualitative evaluation of
successful redesign heuristics. Omega, 33(4), 283-306.
• Stoddard, D. B., & Jarvenpaa, S. L. (1995). Business process
redesign: tactics for managing radical change. Journal of
Management Information Systems, 12(1), 81-107.