ISO 9001:2015

AND THE
ORGANIZATION

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 INTRODUCTON
 Quality and customer service are critical strategic issues for both Public and Private
sector organizations
 Reasons for need to improve service delivery
 Genuine desire by policy makers to improve the quality of services
 Growing expectations of the users
 Perception by the consumers/public of poor performance of organizations
 Means to improve the quality of service in organizations
 The answer is the implementation of MS ISO 9001:2015 in organizations
 Reason
 Its implementation offers numerous benefits

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 BENEFITS EMANATING FROM THE
IMPLEMENTATION OF ISO 9001:2015

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Benefits emanating from
applying a system which
includes the eight
Management Principles
Customer Focus
Leadership
Involvement of people
Process Approach
Systems Approach to
Management
Continual Improvement
Factual Approach to decision
making
Mutually Beneficial Supplier
Relationships

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 Worldwide recognition
 ISO 9001 standards accepted Universally as

the Universal Quality Management System

Standards

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 Cost reduction, quality improvement and
productivity improvement
 Eliminates and avoids Quality deficiencies

(Quality Assurance)
 Reduction of nonconforming service

( customer complaints )

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 Team spirit
Interaction and integration of all
functions and departments
Improves relationship at different
organizational levels
Prevention rather than detection
Corporate and quality image can
be used as a marketing tool

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 Standardization of the way of doing things
 Everyone doing things the same way

 Benefits emanating from using the PDCA

methodology

 ISO 9001:2015 is the Route to Business Excellence